When 911 is dialed on a wireless phone, a call from within Chesterfield County will be routed to the ECC based on cellular tower site location. Note: Depending on the type of call, geographical area, and other factors, your call may need to be transferred to another jurisdiction or Virginia State Police. When using a wireless phone:
- If driving, pull over or use hands-free feature.
- Know your locations such as address, landmarks, crossroads, or mile markers.
- State the nature of the emergency.
- Do Not Hang Up - be prepared to give details, confirm information, and follow instructions that could save a life.
If you decide to use only a wireless phone as your home phone, keep these important tips in mind:
- A wired line home or work phone gives ECOs an exact location.
- Wireless phones with location technology only provide an approximate location.
- Be prepared to answer more questions regarding caller’s information and location.
- If you have an outdated phone, the ECO may not receive any location information.
- Choose your phone wisely. Your life could depend on it.
Even a cell phone that has no service provider but is charged and functional can dial 911. For additional information on cellular phone service, see Wireless E911 Services information (PDF).