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1. I called to find out information about my case or my child’s case, and I couldn't receive the information I wanted. What do I do?

Please refer to Virginia Code § 16.1-305 regarding the confidentiality of juvenile case records. The Clerk’s Office cannot give out certain information over the phone without being certain of your identity. In many circumstances, we would like to be able to help you, but due to strict confidentiality laws, we must be extremely careful.

Please email the Clerk of Court if you have questions about the confidentiality of court records, or if you have a complaint regarding the Clerk’s Office.

2. How do I submit a complaint about the way I was treated in the Clerk’s Office or in court?

Please email the Clerk of Court if you have a complaint about the Clerk’s Office or the court.

3. I have a question, and the Clerk’s Office told me they cannot give me “legal advice.” What can I do?

While we can provide answers to procedural questions, court staff are unable to provide legal advice. You may need to seek the advice of a lawyer.

4. I received a copy of my court order, and information is incorrect. What can I do?

Email the Clerk of Court.

5. I filed a petition or motion with the Court, and I did not appear for my hearing. The case was dismissed. What are my options?

You may wish to file a Motion to Reopen/Rehear (Form DC-368 (PDF)/Instructions (PDF)). In criminal cases, a Motion to Reopen must be filed within 60 days. In civil cases, a Motion to Rehear must be filed within 30 days.

Please read the law regarding Motions to Reopen/Rehear:

• Criminal cases - Virginia Code § 16.1-133.1
• Civil cases - Virginia Code § 16.1-97.1

If the Court does not grant your Motion to Rehear, you may need to file anew.