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1. Who do I contact for EMS billing?

You can call Fire Revenue at 804-768-7524 for EMS billing information.

2. Who do I contact for Insurance Service Office (ISO)?

You can all the Insurance Service Office at 804-748-1360.

3. Where can I find Fire Fighter Recruitment Information?

You can visit the Fire and EMS career firefighter recruitment page for information about recruitment opportunities.

4. How do I obtain a copy of an inspection sticker, review a comment and get an inspection remark?

You can call Fire and Life Safety at 804-748-1426 for information.

5. What is the minimum age for volunteering with fire and rescue?

16 years of age is the minimum age for both fire department and rescue squad volunteering. This is a Commonwealth of Virginia requirement.

6. How much time is required to server as a volunteer?

Operational volunteers should expect to spend a significant amount of time in training to obtain the certifications required to be part of an emergency response team – usually two nights per week and two Saturdays a month for a period of 5 to 6 months for either fire training or EMT training. Once certifications are obtained, most volunteers spend between 24 to 48 hours per month of duty time at the station.

Non-Operational volunteers (those members who help behind the scenes at a fixed facility) should expect to spend a few hours per week (depending on what you are doing for the agency) to help support the activities of our emergency responders.

7. I have a full-time job. How can I volunteer and still work to support my family?

Many of our volunteers work in the evenings and on weekends. Rescue squad duty shifts are typically 6 p.m. to 6 a.m. Monday through Friday and weekend shifts can run between 12 and 24 hours. We ask for about one night per week where you would be spending the night at a fire or rescue station and responding as needed on calls for service.

8. How much does the training cost?

There are plenty of costs associated with training emergency responders. For our volunteer members, Chesterfield Fire and EMS provides much of that training to you free of charge. We ask that in return for the training you receive, that you will provide service to our citizens by participating with an agency in the county. We offer an EMT class and a fire class each year specifically for our volunteer members, that are delivered in the evenings and on weekends.

There are EMT classes available outside of the fire department that are available for a fee. The costs vary depending on the host organization.

Some are all classroom, and some are “hybrid,” meaning a portion is delivered on-line, and a portion is delivered in the classroom. This hybrid schedule may be more conducive to someone who is unable to commit to a standard classroom delivery.

9. How do I get a burn permit?

You can apply online or call the fire marshal’s office at 804-748-1426 to have the information mailed/emailed or faxed to you.

10. Can I burn leaves in my neighborhood and if so when?

Leaf burning is only allowed in limited areas of the county during two leaf burning seasons per year. View the dates, times and the map for the leaf burning areas. If you are unable to tell if you are in a leaf burning area please call the fire marshal’s office at 804-748-1426.

11. Are fire pits legal?

You may have a recreational fire in a fire pit using only clean wood (sticks and/or firewood). The fire should be limited in size to 3 feet by 2 feet and be attended at all times with means available to extinguish it. We recommend your fire be at least 25 feet from anything combustible.

12. How do I get help with my smoke alarm?

The Fire Department can come and help you with checking your batteries or installing a smoke alarm if you do not have a working one. Please call the fire marshal’s office at 804-748-1426 for more assistance.

13. How do I get a copy of a fire incident report?

You can call the Fire Marshal’s Office at 804-748-1426 to obtain a copy of a report. There is a $5 fee for the report and you may obtain it by mail or in person. You can make your check payable to Chesterfield Fire and EMS. Include the date and location of incident and send your payment to:
Chesterfield Fire Marshal’s Office
P.O. Box 40
Chesterfield, VA 23832

To pay in person, come to our office Monday to Friday, 8:30 a.m. to 5 p.m. at:
9800 Government Center Parkway
2nd Floor
Chesterfield, VA 23832

14. How do I dispose of a fire extinguisher?

You cannot dispose of them in the landfill. You can Google search fire extinguisher companies in the area that can either refill them or take them for disposal.

15. Where can I find commercial plan review comments and/or inspection remarks for my permit?

You can find commercial plan review comments and/or inspection remarks in the Building Inspection Department.

16. Where can I find checklist for commercial fire auxiliary permits?

The checklists can be found in Fire and Life Safety plans review section.