A service animal, such as a seeing-eye dog, is permitted on the vans. Make sure that the reservation agent is aware that the passenger will have a service animal when making a reservation. Pets are not permitted.
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Some of the transportation providers have vehicles that are equipped with lifts or ramps to assist passengers who need to board while using wheelchairs, walkers or other devices. There is no additional charge to ride on these vehicles. Inform the reservations agent of this need when the reservation is made.
Drivers will assist passengers into and out of the vehicle, and will assist with small packages.
Portable oxygen tanks are permitted on the vans. The passenger must be in full control of the tank or be traveling with an aide who can assist with this control.
For the safety of all riders, passengers are required to wear seat belts when riding in a van.
During inclement weather, there may be times when the Access On Demand service providers are not operating on a normal schedule. Every effort will be made to provide minimal service interruption for those customers who need life-sustaining services, such as dialysis. Please contact the service provider directly for more information during these periods.