Show All Answers

1. To whom do I make my check out and where do I mail my tax return?

Checks need to be made out to the treasurer of the city or county where you reside if you filed your return in your locality and did not e-file your return.

Chesterfield residents:

1. Make check out to "Treasurer, Chesterfield County"
2. Mail to:
   • Commissioner of the Revenue
     Chesterfield County
     P.O. Box 124
     Chesterfield, VA 23832

2. When are the taxes and estimated payments due?

Virginia Individual Income Tax Returns are due to be filed by May 1 each year. Vouchers for Virginia:

• The first is due May 1
• The second is due June 15
• The third is due September 15
• The fourth is due January 15 of the next year

3. Where can I get some assistance with the preparation of my state return?

The Office of the Commissioner of the Revenue offers free assistance with the preparation of your state tax return.

• You will need to bring a completed copy of your federal tax return and your W-2s.
• We assist on a first come first served basis with no appointments during office hours.
  • Monday - Friday
    8:30 a.m. - 5 p.m.

4. When can I expect my refund?

The processing time for most returns is 4 to 6 weeks.

• You may check the status of your return by checking the Virginia Tax website or by calling  804-367-2486.
• In 2015, the General Assembly approved language that eliminated the debit card option and now requires all tax refunds to be issued by direct deposit or by check.
  • Tax refunds previously issued on a MasterCard® debit card are still valid and taxpayers may continue to use those cards.

5. How do I change my address after I have filed my return?

You may send a letter providing your social security number, old address, new address, and your signature to:

• Virginia Department of Taxation
  Office of Customer Services
  P.O. Box 1115
  Richmond, Virginia 23218-1115
• Fax: 804-254-6113

Note: You may also update your address via secure messaging (email); updates sent via secure message must include an image of your signature.

If you move to a new address after filing your return, but before you receive your refund, be sure to file a change of address with your former post office so your refund or any correspondence from the department can be forwarded to you.

6. Where can taxpayers get free assistance for federal tax preparation?

The local chapter of the AARP provides assistance to taxpayers over the age of 65.

7. What is the telephone number for the Department of Taxation in Richmond?

The local number for the Department of Taxation is 804-367-8031.

8. Whom do I call if my refund check is incorrect?

If there is an incorrect amount, name or address on your refund check you can contact the Department of Taxation directly at 804-367-8031.

9. Can I pay state income tax by credit card?

Yes, call 1-800-2PAY-TAX, or pay online. The jurisdiction code for Virginia is 1080. You will need this number when you arrange for credit card payment.

Note: The company processing the transaction will assess an additional fee. Prior to payment, you will be informed of the fee and will have the option to cancel the transaction at that time with no charge.

After you complete the transaction be sure to fill in the oval on line 30 of Form 760 indicating that you have arranged for this type of payment and mail your return directly to:

Department of Taxation
P.O. Box 760
Richmond, VA 23206-0760