The ability to respond to your report depends on the accuracy and completeness of the information you provide. The best and easiest way to report your concerns is to call the hotline at 804-318-8000 during business hours. Staff will confidentially document your concern for you and make sure all the important details are included; however, there may be rare occasions when staff is unavailable and voicemail is activated. You may use the voicemail to state your allegation or call back and speak with an operator at a later time.
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The information provided will be kept confidential and privileged; however, your identity may have to be disclosed in the case of a law enforcement request or by order of subpoena. You may remain anonymous if you wish. Please note that sending personal information by fax or email is not a confidential or secure means of transmission.
It is a violation of the fraud policy for any individual to be discriminated against for reporting fraud, waste and abuse or for cooperating, giving testimony, or participating in an audit investigation, proceeding, or hearing. False or vindictive allegations are also violations of the fraud policy and should not be made.
The Internal Audit Department takes all legitimate reports of fraud, waste and abuse seriously and will make every effort to properly investigate issues. You can assist us in our investigation by providing as much documentation or data as possible.