The meter installer will locate your meter box, containing the water meter, on your property. As water meters are located outside of the home in a meter box, meter installers will not need to enter your house to make the exchange.
If there is an issue with access to your water meter, we will make another attempt on a different day or we will call to schedule a time to gain access.
For residential customers, replacing the water meter will require the installer to briefly turn off the water. This allows the installer to remove the old meter and install the new advanced meter. Water service may be interrupted for commercial and industrial customers as well.
When the new advanced meter is installed, the installer will test the meter to ensure that it is operating properly. It is recommended that customers turn-on an outside hose bib or inside faucet for a couple of minutes to flush any air or discolored water that may occur in the service line after the installation.