What do I do if TOT was collected from a transient in error?

If a tax was collected in error, it should be returned to the transient who was improperly charged. If the hotel, motel, boarding house, travel campground, or other facility cannot return the improperly collected tax to the rightful payer, the law requires that it must be remitted to the county with other TOT collections and not retained by the operators of lodging establishments as additional income.

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1. What is Transient Occupancy Tax (TOT)?
2. Who is exempt from TOT?
3. What are the due dates for the reporting and remittance of transient occupancy taxes collected?
4. What is the penalty for late filing or remittance of the TOT?
5. What do I do if TOT was collected from a transient in error?
6. What records must I keep regarding TOT?