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1. Are handicapped-accessible vehicles available?
2. Is assistance available to help passengers?
3. Are portable oxygen tanks permitted?
4. Are service animals permitted?
5. Are safety belts required?
6. Is service affected during inclement weather?

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1. When will the monthly file be posted on this site?
2. Have you taken steps to protect citizens, business partners and employee’s private information?
3. Can I find any vendor that does business with Chesterfield County?
4. How are disbursements made through procurement cards shown?
5. Why do I sometimes see the same check number multiple times?
6. Can I view requirements contracts between the county and a vendor?

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1. How do I adopt an animal?
2. Do I need a dog license?
3. What will I need to purchase a dog license?
4. How much does a dog license cost, and when is it due?
5. Where do I get a dog license?
6. How do I report a lost pet?
7. How do I report a found pet?
8. How do I report animal cruelty or neglect?
9. How many dogs can you have in Chesterfield?
10. What is Chesterfield County’s leash law?

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1. When does the County’s fiscal year begin and end?
2. What is the County’s bond rating?
3. Where can I find the County’s Capital Improvement Program?
4. When the does the Board of Supervisors adopt the budget?
5. When can the community participate in the budget process?
6. What is Blueprint Chesterfield?
7. What is primary source of revenue for general county operations?
8. What percent of the budget goes towards schools?
9. What are the current tax rates?

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1. Why did you pick my neighborhood?
2. Why is this program in effect now?
3. Will you be coming on to my property when you make your inspection?
4. What are you looking for?
5. How are you going to notify me if there is a problem?
6. I am the tenant, why are you leaving me this notice?
7. What if I don't have enough money or resources to make corrections?
8. What if I need more time than you cited to make corrections?
9. Did you cite the vehicle on cinderblocks behind my neighbor's house?
10. I am the landlord, why must I make the corrections?

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1. What information or forms do I need to apply for a permit?
2. What methods can I use to submit my permit application package?
3. When are permit applications accepted?
4. Who may apply for a permit?
5. How much does a permit cost?
6. How long does it take to get a permit?

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1. What is a building permit?
2. Where are applications accepted?
3. What information or forms do you need to apply for a permit?
4. Do you have to submit applications in person?
5. When are permit applications accepted?
6. Who may apply for a permit?
7. How long does it take to get a permit?
8. How much does a permit cost?

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1. I have notified my landlord and have not received a response. What should I do?
2. My heat does not work. Whom should I call?
3. A house in my neighborhood is vacant and has broken windows. Whom should I call?
4. An electrical outlet in the bathroom of the apartment I rent does not work. Is this a code violation?
5. What if I (property owner/landlord) don’t have the money to make repairs?
6. I have lots of insects in my apartment. Management has been notified, they have sprayed but the bugs still come back. Whose

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1. When are walk-through permit applications accepted?
2. Where are applications accepted?
3. Who may apply for a permit?

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1. What new services are available on the web?
2. I have always been able to get my plan review comments and inspection history on the website, what's changed?
3. How late in the day can I schedule an inspection in order for the inspector to come the following business day?
4. How late in the day can I cancel an inspection?
5. Do I need a list of inspection codes in order to schedule an inspection?
6. How many days in advance can I schedule an inspection?
7. Can I schedule my inspections and get my results on my handheld device or cell phone?
8. I have several active permits that I want to schedule inspections on. Do I have to enter each permit number separately?
9. I am a contractor and have selected my list of permits by using my Customer PIN. Now that I have the list can I select multiple boxes in order to schedule the same inspection type on each permit?
10. I am a homeowner and want to check the plan review comments or inspection results of my builder. I don't have a Customer PIN. How can I review the comments on my job?
11. I am an architect or developer and want to follow the plan review comments of a job that I designed. I don't have the contractor's Customer PIN, how can I review those comments?
12. How do I know when you are observing a holiday so that I know when to schedule an inspection?
13. Can I apply for a permit and pay my fees on the web?
14. My job completed last month, will I be able to look up the past plan review or inspection history?
15. The Building Inspection website times out after 10 minutes, is there a quick way to refresh my screen?

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1. Do I need a permit?
2. What happens if I build the structure without a building permit?
3. The neighbor started building something on his house without a permit; shouldn't they have one?
4. What are the county setback requirements for my house or garage?
5. What is the turn-around time for getting plans approved for a permit?
6. How much does a building permit cost?
7. What credit cards do you accept?
8. Will the Building Inspection Department accept a faxed permit application?
9. How long is a permit good for?
10. If I decide, after I have applied for a permit application, that I am not going to do the work, can I get a refund?
11. How do I check the status of my job?

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1. What is the current residential building code edition enforced in Chesterfield County and how long will it be in effect?
2. What should I do before I hire a contractor? Can Chesterfield County recommend a contractor or engineer to me?
3. What are the steps involved in getting my project completed?

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1. Can I start the work without a building permit, or at least, can I start clearing the land?
2. How do I schedule an inspection?
3. What inspections will I need?
4. Why can't the inspector tell me what time my inspection will be made?
5. Why do I have to wait until the next working day to get my inspection?
6. My inspection was rejected. Why can't the inspector come back today and reinspect?
7. I heard that I need to get an engineer to inspect my footings. I thought the county did that. What is required?
8. Why can't you make my contractor come back and fix things?
9. I'm going to upgrade my electrical service. Do I need to install a disconnect?
10. My inspection did not pass; why can't you waive the code requirement, just this one time?
11. We haven't quite finished things. Can I move in?

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1. What building code does Chesterfield County use for residential projects?
2. Do the plans have to be prepared by an architect or engineer?
3. What is an engineered soil report? Is a soils report required for the construction of a new house even if the house will not be located in the shrink-swell soil area?
4. If I fix one thing on my house, do I have to bring the whole house up to code?
5. What if I change my plans after I get my building permit?
6. What is required to finish off my basement, attic or room over garage?
7. What is required to put in a pool?
8. What is required to build or install a storage shed?
9. What is required to build a carport?
10. What is required to build a deck?
11. What is required if I am going to rebuild after a fire?

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1. Do you offer flights out of the Richmond Executive-Chesterfield County Airport?
2. Do you offer flying lessons?
3. How do I report noise?
4. How can I report an aircraft that appears to be flying too low over my neighborhood?
5. Do you have T-hangars available for rent?
6. How does a T-hangar tenant report an issue with the hangar, lights, or gate access?
7. What are the hours of the Fixed Base Operator (FBO)?
8. Do you have rental cars on site?
9. Do you have a restaurant?
10. Do you have flying clubs or associations?
11. Do you offer a discovery flight for someone interested in aviation?
12. What are your current fuel prices?
13. Can I purchase MoGas at your facility?
14. What do I need to know about flying a drone?
15. What do I do if interested in getting a license to fly a commercial drone?

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1. The Questionnaire is addressed to my son or daughter who is away at college, what should I do?

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1. What is the Jury Questionnaire and why did I receive it?
2. Does receipt of the Questionnaire mean I have to serve jury duty?
3. Do I have to complete the Questionnaire?
4. How do I complete the Questionnaire?
5. If I have already served jury duty, can I be called to serve again?

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1. I know I received a Juror Questionnaire but I have misplaced it. How can I complete the Questionnaire?

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1. If I am no longer a resident of Chesterfield County, what should I do?
2. If the Questionnaire was addressed to someone who does not live at this address, what should I do?
3. If a Questionnaire was sent to a family member who is deceased, what should I do?

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1. If I am not able to serve jury duty due to other commitments (e.g. business owner, caregiver) but I do not qualify for any of the listed exemptions, how do I relay that to Jury Services?
2. If I do not speak the English language fluently, am I still required to serve?

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1. I tried to complete the Questionnaire online, but the web address given on the questionnaire does not display the appropriate login screen. What can I do?
2. I am trying to complete the Questionnaire online, but it will not accept my login credentials. What am I doing wrong?

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1. When can I expect to receive my check for serving jury duty?

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1. What about my job?
2. How long will I be on jury duty?
3. I am a student. Do I still have to serve jury duty?

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1. How and when will I be notified if I have been selected to serve jury duty?
2. How was I selected for jury service?
3.  Am I required to respond to the summons if nothing has changed since completing the Questionnaire?
4. Am I required to report for jury service?
5. What is the Personal Contact and Messaging Info section?

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1. I have a physical or mental illness that I believe would prevent me from serving jury duty. What do I need to do?
2. I no longer live in Chesterfield County. Am I still required to serve jury duty in Chesterfield Circuit Court?
3. I am 70 years of age or older and do not wish to serve. How do I communicate this to the court?
4. Who specifically is exempt from serving jury duty, and how does an individual who may be eligible for an exemption document their situation and communicate their desire not to serve?
5. I have vacation, business travel and/or appointments already scheduled. What do I do?
6. How do I postpone my jury service?
7. What if I do not have transportation to get to the courthouse to report for jury service?

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1. What if an unexpected emergency keeps me from coming to the courthouse?
2. How will I know what to expect during my jury service?
3. Is there anything I can do to make my jury service more comfortable?
4. How should I dress?
5. Is it possible that I might report for jury duty, but not actually sit on a jury?
6. How long will I be in court?
7. What if I need assistance to serve on a jury?
8. When there is inclement weather, how will I know if the courts are open or if the courts will be opening late? 
9. What items are not permitted in the Courts Building?
10. Where do I report and at what time?

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1. What is a bond? What is surety?
2. How do I arrange for surety?

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1. Whom should I contact if I have questions or if I need to make an appointment for probate and/or qualification?
2. After qualifying, whom should I contact if I have questions regarding my reporting responsibilities? Whom should I contact when I am ready to close the estate?

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1. How do I determine where to probate the will or qualify as personal representative?
2. How do I decide whether or not I should probate a will or qualify as Executor or Administrator of an estate?
3. What if the decedent died without a will and held only real estate at the time of his/her death?

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1. What fees, taxes, and costs will I need to pay upon probate or qualification?

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1. What should I do if I need to probate a will and/or qualify as personal representative (Executor/Administrator) of an estate?
2. How do I estimate the estate value?

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1. What is meant on the application by "gross receipts"?
2. What if I have multiple locations or multiple lines of business?
3. Are flat-fee licenses paid in addition to gross-receipts-based licenses?
4. Which businesses do not use "gross receipts" on line one of the business license application?
5. What about operating under a trade name different than my own?
6. What if I incorporate or create an Limited Liability Companies (LLC)? Are the rules different for me?
7. I am a contractor. Does my contractor’s license from the state count as my business license? Or vice-versa?
8. If my gross receipts are under $200,000, and I am doing a business that is supposed to be based on gross receipts, do I still have to calculate my tax, or just pay the minimum fee?
9. If my gross receipts are under $10,000, and I am doing a business that is supposed to be based on gross receipts, do I still have to get a business license?
10. If I do not renew my business license, am I considered out of business?

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1. What is Business Tangible Personal Property (BPP)?
2. What is the due date for the business tangible personal property tax return?
3. Can I get an extension of time to file the return?
4. What is the tax rate?
5. What if I went out of business?
6. What if I purchased or recapitalized an item on January 1?
7. What if I am a sole proprietor and I own the equipment personally?
8. What if I own no equipment?
9. Do you allow for technological obsolescence?
10. What if I do not depreciate anything?
11. What do I need to attach to my form?

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1. How do you determine who is a manufacturer or processor?
2. Can I get an extension of time to file my return?
3. What about idle and unused equipment?

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1. Who sets the personal property tax rate?
2. How do I calculate the tax I must pay?
3. Is my watercraft taxable if it's not registered with the game and inland fisheries?
4. I have a child enrolled as a full-time student at Virginia Tech. Where should I report the car he drives for personal property tax purposes?
5. Do I get a tax break for being a fire/rescue volunteer?
6. Do I need to file another Volunteer Vehicle Certification form if I replace a certified vehicle during the tax year?
7. Where do I pay personal property taxes if I am in the military and my home of record is Virginia?
8. Where do I pay personal property taxes if I am in the military and my home of record is not Virginia?
9. Do I qualify for the military exemption if the vehicle is jointly owned? Does my non-military spouse qualify for the exemption if the vehicle is titled solely in his/her name?
10. Do I qualify for the vehicle tax exemption if I substitute as pastor at churches in the Richmond area?
11. What is proration?
12. If I sell or dispose of a vehicle what steps do I take?
13. If I move to or from another locality within Virginia what must I do?
14. If my personal vehicle is unused or unlicensed, do I still need to register and pay personal property taxes?

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1. What are the requirements to be eligible for tax relief on real estate and mobile homes?
2. Where can I get an application?
3. Is there assistance in preparing my application?
4. Can my child fill out these forms for me and be the contact for tax relief?
5. Do I need to attach anything to my application?
6. How do I apply for the Veteran's Tax Relief Program?
7. How can I prove I am eligible to receive the tax relief?
8. Do I have to file for this tax relief every year?
9. What is the deadline date to file for this tax relief?
10. Does it matter whose name is on the deed?
11. What if I own multiple homes within the county, which home do I get the tax relief exemption for if I qualify?
12. What property does the tax relief exemption cover?
13. Can I get the tax relief if I own and live in a mobile home?
14. Can my spouse continue to receive the tax relief exemption after I am deceased?
15. Do I need to report any of my income to qualify for the veteran’s tax relief exemption?
16. Are there any restrictions for the Real Estate Surviving Spouse Exemption (KIA)?
17. How do I apply for the Surviving Spouse Exemption Program (KIA)?
18. How can I prove I am eligible to receive the surviving spouse exemption?
19. Do I have to file for the surviving spouse exemption every year?
20. What is the deadline date to file for the surviving spouse exemption tax relief?
21. Does it matter whose name is on the deed for the Surviving Spouse Exemption Program?
22. What property does the surviving spouse exemption cover?
23. Can I get the surviving spouse exemption if I own and live in a mobile home?
24. Do I need to report any of my income to qualify for the surviving spouse exemption?

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1. What are the effects of certification as a short-term rental company?
2. What is the application deadline for certification?
3. Are there any extensions to the January 31 date for renewal applications for certification?
4. What if a previously-certified short-term rental business misses the deadline for renewal or otherwise does not qualify for certification in a subsequent year?

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1. To whom do I make my check out and where do I mail my tax return?
2. When are the taxes and estimated payments due?
3. Where can I get some assistance with the preparation of my state return?
4. When can I expect my refund?
5. How do I change my address after I have filed my return?
6. Where can taxpayers get free assistance for federal tax preparation?
7. What is the telephone number for the Department of Taxation in Richmond?
8. Whom do I call if my refund check is incorrect?
9. Can I pay state income tax by credit card?

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1. Who qualifies for a rebate on Machinery and Tools (M&T) taxes?
2. I think I qualify. What is the first step?

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1. Who is eligible for services at the Center of Risk Reduction (CORR)?
2. What is the duration of services offered to clients at the Center of Risk Reduction (CORR)?
3. What services are provided at Center of Risk Reduction (CORR)?
4. How does an individual receive services from the Center of Risk Reduction (CORR)?

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1. Are there different types of Protective Orders?
2. What is the difference between Anger Management and Batterer's Intervention Program?
3. What types of safety measures are in place for victims?

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1. Who is eligible for services at the Dual Treatment Track (DTT)?
2. What charges/convictions make an individual ineligible?
3. What is the duration of services offered to clients at the Dual Treatment Track (DTT)?
4. What services are provided at the Dual Treatment Track (DTT)?
5. How can an individual be evaluated for Dual Treatment Track (DTT)?

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1. How are clients placed on local probation supervision and referred to Community Corrections Services (CCS)?
2. What services are available through CCS?
3. Who is eligible for referral to CCS?
4. How long is an individual generally on probation supervision?
5. Does an individual pay a fee for participation in the Local Probation Supervision Program?
6. What are the responsibilities of the client while under Local Probation Supervision?
7. What is the non-compliance or violation process?

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1. What is Pretrial Services?
2. When should I report?
3. How long will my first appointment be?
4. What happens if I miss a drug test or an appointment?

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1. What does the Community Criminal Justice Board (CCJB) do?
2. Who is on the board?
3. When are the CCJB meetings?
4. Is the meeting public?

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1. What is CERT?
2. How do I register?
3. How do I record my volunteer and training hours?
4. What do I do if I moved or changed my contact information?
5. How much does the CERT program cost?
6. How long are classes?
7. Can I miss a class?
8. Where are classes held?

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1. What are the CDBG and HOME grant programs?
2. What type of housing assistance does the Department of Community Enhancement offer to citizens?
3. How do I apply for grant funding?

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1. My vehicle is registered; my state plates are still current. Why did I get this citation or notice?
2. What is a Chesterfield County Vehicle Registration?
3. What to do if you have received a Yellow Citation or Blue Notice?
4. I received a letter or a summons regarding a court date. Can I avoid court?
5. What if I cannot obtain my registration before the court date?
6. I got a summons to appear in court. What happens if I don’t get the county registration?
7. I don’t own this vehicle anymore. What do I do?
8. I’ve moved out of Chesterfield. What do I do?
9. What do I do if I am active duty military?
10. How much do I owe?
11. What do I do if I received a business license notice or citation?
12. How do I comply with a business license notice or citation?
13. I’m no longer in business, what do I do?

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1. Will there be safety improvements to the school?
2. Will there be bus access to Hull Street Road?
3. What is the project timeframe?
4. Will there be additions to the building?
5. Will the renovation utilize existing space more efficiently and accommodate students?
6. Will there be trailers during and after construction?
7. What will the floor plan look like?
8. What will be the budget overrun for this project?
9. The front sign is sun-bleached. Will this project include sign replacement?
10. Will the project improve technology at the school?
11. When will proposed plans be better defined?
12. Will exterior improvements enhance the community?
13. Is maintenance of open and green space incorporated into the project plan?
14. What will be the Pupil / Teacher Ratio (PTR) when the project is complete?
15. What is the project budget?
16. Are there asbestos issues in the school?
17. What techniques will be used to minimize construction noise during school hours?
18. Will the schools be addressing core curriculum, to fit the building to the program instead fitting the program to the building?
19. What is involved in stream restoration activities?
20. Are you aware that there is flooding at the stream that crosses Lancer Boulevard?
21. How does the residential rehabilitation tax credit work?
22. Will the County work with homeowner associations to provide project information?
23. Will there be improved access to playing fields?
24. Why will the new fire lane only be accessible by Fire Department vehicles, and not provide public access between Hull Street Road and Walmsley Boulevard?
25. Instead of a crosswalk on Hull Street Road, shouldn't there should be a flyover or underpass?
26. Will the sidewalk on the north side of Hull Street Road stop at Turner Road?
27. What is the budget for sidewalk and trails improvements in the area?
28. When will we have a budget for sidewalks?
29. Will this project expand public transit along Hull Street Road?
30. Should sidewalks should extend down Walmsley Boulevard?
31. I'm concerned about the effectiveness of slurry sealing of roads. What can you do about this?
32. Will the road improvements along Newbys Bridge Road include sidewalks?
33. How do you request installation of sidewalks?

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1. Will restroom capacity be improved?
2. Will the project improve handicap accessibility?
3. What is the proposed design for the main entrance?
4. How will parking be improved at the school with this project?
5. Will school capacity be increased?
6. Will this project result in redistricting (school attendance zone boundary adjustments)?
7. What is the timing and phasing for construction?
8. Will fire safety of the building be improved with this project?
9. What is the project cost?
10. The proposed path through A.M. Davis Elementary School would bring pedestrians near student activity areas.
11. Will the lighting improvements for the stadium result in less adverse lighting impacts on the neighborhood?
12. Noise from the stadium is a nuisance.
13. How does the Neighborhood Enhancement inspection program work?
14. How do neighborhoods get added to the list for Neighborhood Enhancement inspections?
15. Will you expand the Neighborhood Enhancement program to Tillers Ridge subdivision, and roadstrip lots along Ruthers Road?
16. What other schools are planned to be revitalized?
17. What improvements will be made to A.M. Davis Elementary School?
18. Will neighborhood be surveyed for their opinions?
19. Will there be improvements along Starlight Lane?
20. When will be the next community meeting?
21. Will the sidewalk improvements along Providence Road include pavement repairs?
22. Are you concerned about traffic during school events, especially stadium events, impacting Elkhardt Road?
23. Will roads in the area be widened?
24. Will there be sidewalks along Ruthers Road to serve the area?
25. Are sidewalks connecting to Midlothian Turnpike safe for students?
26. What is the source of funds?

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1. What is revitalization and why is important?
2. How does the county encourage revitalization?
3. How can I make a difference in my community to encourage revitalization?
4. What incentives does the county offer to encourage revitalization?
5. How does planning and zoning process encourage revitalization?

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1. What is Comprehensive Services Act (CSA)?
2. What is Family Assessment and Planning Team (FAPT)?
3. How do I know if we qualify for CSA funds?
4. What kind of services can CSA fund?
5. How do I get a FAPT meeting?
6. What if I am not connected to an agency for case management? How do I get a FAPT meeting?
7. How do I get help for my child who is experiencing a mental health crisis?
8. Does CSA fund residential treatment services for children?
9. What is needed to receive treatment in a residential treatment facility?
10. Who can I talk to about CSA?

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1. Are you frustrated with the condition of your lawn?
2. Why soil test?
3. Where do I get a soil testing kit?
4. Where do I send the soil testing kit?
5. When and how often to Sample?

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1. What is domestic violence?
2. What is a protective order?
3. What is a safety plan?
4. Can a member of the Chesterfield Domestic and Sexual Violence Resource Center speak to my organization?
5. Why do victims stay?
6. Can an abuser change?
7. Are the Chesterfield Domestic and Sexual Violence Resource Center and the Chesterfield Domestic Violence Task Force, Inc. the same organization?
8. What is the difference between the Chesterfield Domestic and Sexual Violence Resource Center and the Chesterfield Victim/Witness Assistance?
9. Does the Domestic and Sexual Violence Resource Center accept financial donations?

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1. Who is eligible for services?
2. What can drug court do for me?
3. What is required of me in Drug Court?
4. How long does Drug Court last?
5. How do I enter Drug Court?
6. Is there a cost to participate?
7. Can I attend a session of Drug Court?

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1. Who is eligible for services?
2. What can drug court do for me?
3. What is required of me in Drug Court?
4. How long does Drug Court last?
5. How do I enter Drug Court?
6. Is there a cost to participate?
7. Can I attend a session of Drug Court?

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1. Can I text 911?
2. What is 911?
3. When should you call 911?
4. How can you help us?
5. Why do dispatchers ask so many questions?
6. Where do I call for non-emergency assistance?
7. What should I do if I call 911 by mistake?
8. What about 911 prank calls?
9. I speak a foreign language. Can the 911 center communicate with me during an emergency?
10. Can the 911 center communicate with the speech/hearing-impaired?
11. What if I am using a wireless phone?
12. What if I have an internet phone?
13. Can I call 911 from a pay phone?
14. How many calls does the center receive?

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1. What is emergency management?
2. What hazards is Chesterfield County susceptible to?
3. If I spot a potential disaster, whom should I contact?
4. What are the differences between natural and man-made disasters?
5. What do I do when there's a weather alert/watch/warning for Chesterfield County?
6. When is hurricane season?
7. How can I prepare my family for a disaster?
8. What items should we keep in our emergency kit?
9. In the event of a disaster and I have to evacuate my home, where do I go?
10. Why do we need out-of-town contacts in emergencies?
11. How can I prepare my pets for emergencies?
12. Are pets allowed in the shelters?
13. What does it mean to “Shelter-In-Place?”
14. Where can I find updated County specific information during a disaster?
15. What is an Emergency Operations Center (EOC)?
16. Does Chesterfield County have an emergency operations plan?
17. How can I help my community during a disaster?
18. Who do I contact if my elderly mother who is on oxygen loses power for an extended period of time?
19. Where do local facilities send copies of their annual Tier II reports?
20. Who should I contact for more information about emergency preparedness?

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1. How will my stormwater bill arrive?
2. My property is tax-exempt. Am I required to pay the stormwater utility fee?
3. What is an impervious area?
4. How is my impervious area calculated?
5. I think that the impervious area calculated for my property is incorrect? What should I do?
6. I own a commercial property and have made some improvements to my property that changed the impervious area (larger parking lot or building size). Will my stormwater utility fee change?
7. I believe that there may be an error to my fee. How do I make a request for an adjustment?
8. I live in a subdivision with stormwater BMPs and drainage infrastructure. Why do I have to pay the stormwater utility fee?
9. Who pays the stormwater utility fee?
10. What is the fee based on?
11. How much will I pay (fee rates)?
12. Can I petition for an adjustment of my stormwater fee?

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1. What resources are available for parents?
2. Are there any programs or services available for mental health?
3. Are there any financial assistance programs?

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1. What is National Night Out?
2. How can I submit a online crime tip?
3. How do I report a lost pet?
4. How do I obtain police records?

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1. Who do I contact for EMS billing?
2. Who do I contact for Insurance Service Office (ISO)?
3. Where can I find Fire Fighter Recruitment Information?
4. How do I obtain a copy of an inspection sticker, review a comment and get an inspection remark?
5. What is the minimum age for volunteering with fire and rescue?
6. How much time is required to server as a volunteer?
7. I have a full-time job. How can I volunteer and still work to support my family?
8. How much does the training cost?
9. How do I get a burn permit?
10. Can I burn leaves in my neighborhood and if so when?
11. Are fire pits legal?
12. How do I get help with my smoke alarm?
13. How do I get a copy of a fire incident report?
14. How do I dispose of a fire extinguisher?
15. Where can I find commercial plan review comments and/or inspection remarks for my permit?
16. Where can I find checklist for commercial fire auxiliary permits?

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1. Who is eligible for the EMS Passport program?
2. How much does it cost to enroll?
3. How do I enroll in the subscription program?
4. When does EMS Passport subscription take effect?
5. What is the current billing rate for ambulance transport?

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1. Where is Citizen Wi-Fi available?
2. How do I obtain a dog license?
3. How do I sign up for Chesterfield Alert?
4. What is Government Citizens Academy?

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1. How can I apply for a position with Chesterfield County?
2. Where do I send a payment for my retiree health and dental benefits?
3. Where do I send a payment for COBRA benefits after separation from county employment?
4. What are the fingerprinting days and times for background checks?
5. How do I submit an employment verification or obtain a reference check?
6. What is Chesterfield County’s holiday schedule?
7. How do I contact Chesterfield County Public Schools Human Resources department?
8. Does Chesterfield County offer internships?
9. Where can I get information on annual salary pay ranges for Chesterfield County positions?
10. What fringe benefits are Chesterfield County employees offered?

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1. Will my name be protected if I choose to provide it?
2. As a county or school employee, what about retaliation if I file this report?
3. Are all complaints investigated?
4. How can I report fraud, waste and abuse?

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1. I do not like the way the Court decided my case. What are my options?
2. I filed a petition or motion with the Court, and I did not appear for my hearing. The case was dismissed. What are my options?

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1. I would like a Guardian Ad Litem to be appointed for my child. What do I do?

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1. I went online to view case information for the J&DR Court, and I cannot find it. How do I find out about J&DR cases?
2. I need a copy of my court order. What do I do?

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1. I called to find out information about my case or my child’s case, and I couldn't receive the information I wanted. What do I do?
2. How do I submit a complaint about the way I was treated in the Clerk’s Office or in court?
3. I have a question, and the Clerk’s Office told me they cannot give me “legal advice.” What can I do?
4. I received a copy of my court order, and information is incorrect. What can I do?
5. I filed a petition or motion with the Court, and I did not appear for my hearing. The case was dismissed. What are my options?

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1. My case it set for a day that I cannot appear. How do I get the matter continued to a new date?
2. I received a summons for court but my situation cannot wait that long. What do I do to have the matter expedited on the Court’s docket?

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1. How do I file for custody, visitation, or support?
2. My child’s parent is not paying child support as they were ordered to. What do I do?
3. I received a summons for court, but my situation cannot wait that long. What do I do to have the matter expedited on the Court’s docket?
4. I would like a Guardian Ad Litem to be appointed for my child. What do I do?
5. I filed or custody, visitation, or child support. Now what?
6. How do I request a foreign language interpreter?
7. I do not like the way the Court decided my case. What are my options?
8. I filed a petition or motion with the Court, and I did not appear for my hearing. The case was dismissed. What are my options?
9. I need a copy of my court order. What do I do?
10. How do I notify the Court of a change to my address?
11. I need to have a party served in a different city/county in Virginia. What do I do?
12. I need to have a party served in a different state. What do I do?
13. I need to have a party served in a different country. What do I do?
14. Can I have a party served by a private process server?
15. I am the respondent in a child support case and I have a new job. How do I get the employer changed on my current Income Deduction Order?
16. The non-custodial parent has a new job. How do I, the custodial parent, get the employer changed on the current Income Deduction Order?
17. I’d like the non-custodial parent to pay me via Income Deduction Order. How can I arrange that?

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1. I received a summons for court, but my situation cannot wait that long. What do I do to have the matter expedited on the Court’s docket?

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1. I received a bill from the Court. How do I get more information regarding this bill?
2. I received a bill for payment of my child’s Guardian Ad Litem, and I don’t understand why I’m responsible to pay it. What's going on?

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1. I need to have a party served in a different city/county in Virginia. What do I do?
2. I need to have a party served in a different state. What do I do?
3. I need to have a party served in a different country. What do I do?
4. Can I have a party served by a private process server?

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1. It’s snowing; how do I find out if the Court is closed?

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1. As a parent or guardian, how can I find out if a juvenile has been detained?
2. If my child has just been brought to the Juvenile Detention Home by the police, when and where will the detention hearing be held?
3. Where is the Chesterfield Juvenile and Domestic Relations Court located?
4. Can I bond out my child?

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1. Are juveniles allowed to send and receive mail?
2. How should I address mail to a juvenile?
3. Will my child be attending school while in detention?
4. Does the Detention Home offer religious services?

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1. I have a child who is out of control and will not listen. What can I do?
2. Can I bring my child to the Detention Home and admit him or her to teach them a lesson or schedule a tour of the Detention Home?
3. How do I get information about services for my juvenile?

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1. What time will my son or daughter return to detention from court?
2. In court, the judge stated that my child was eligible for “HIP” or “Electronic Monitoring." What does that mean?
3. If my child was sentenced to a set number of days in detention, when will they be released?

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1. My child is court-ordered to spend weekends in detention. What is the drop-off and pick-up procedure?
2. My child is court-ordered to the Weekend Work Program. What is the drop-off and pick-up procedure?

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1. How do we know when a student is a resident of the Chesterfield Detention Home?
2. Once notified, what do we need to do?
3. What is the best way to get that information to you?
4. What does the school day look like at the Detention Home School?
5. Do any students from the Detention Center attend their home school while detained?
6. Can home school teachers contact the detention home teachers?
7. What if a student is taking an on-line course?
8. Can a student take continue with an AP course when in Detention?
9. Is G.E.D. offered at the Detention Home School?
10. Do students take SOLs while in the Detention Home?
11. When a child is released from the Chesterfield Detention Home, are we notified?
12. What do we do with the grades that we receive?
13. Sometimes we send work and the student is back in school the next day. This is a lot of work. Why does this happen?
14. You send end of the year grades to us for students who are still in the Detention facility. What should we do with those grades?

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1. What does the school day look like at the Detention Home School?
2. Do any students from the Detention Center attend their home school while detained?
3. What if a student is taking an on-line course?
4. Can a student take continue with an AP course when in Detention?
5. Is G.E.D. offered at the Detention Home School?
6. Do students take SOLs while in the Detention Home?

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1. I want to file for custody, visitation and support. What do I need to bring?
2. Is there a cost to file for custody, visitation and support?
3. I already have a custody, visitation and/ or support order from the Chesterfield Juvenile and Domestic Relations Court but I want to change it, what do I do?
4. I just moved to Chesterfield and have a custody, visitation and/or support order from another jurisdiction and I want to change the order, what do I do?
5. How do I get a protective order?

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1. My child is not listening to me and I want my child to go in front of a judge, what do I do?
2. There is a child in my neighborhood who I know vandalized my property, what do I do?
3. I think this young person who is hanging out with my child is on probation, how can I find out?
4. My child just needs a couple of days in the detention home to teach him or her a lesson, what do I do?
5. My child went to court and the judge said there was "evidence sufficient" to find my child guilty, what does that mean?
6. How do I know my child is on probation?
7. My child is on probation and did not come home at curfew, do I call the police?

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1. Who can get services with adult outpatient services?
2. How are services paid for?
3. How do I make an appointment?

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1. Who can get services with adult substance use services?
2. How are services paid for?
3. How do I make an appointment?

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1. Who can get services with Chesterfield Employment Service?
2. How are services paid for?
3. How do I get started?

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1. Who can get services with Day Support Services?
2. How are services paid for?
3. How do I make an appointment?

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1. Who can get services with Developmental Disabilities Residential Services?
2. How are services paid for?
3. How do I find out more information?

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1. Who can get services with the Emergency Services team?
2. How are services paid for?
3. How do I contact the Emergency Services team?

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1. Who can get services with Families First?
2. How are services paid for?
3. How do I make an appointment?

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1. Who can get services with Infant and Toddler Connection of Chesterfield?
2. How are services paid for?
3. How do I make an appointment?

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1. Who can get medical services at Chesterfield MHSS?
2. How are services paid for?
3. How do I make an appointment?

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1. Who can take these classes?
2. What is the cost for the courses?
3. How do I enroll in the courses?

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1. Who can get services with prevention?
2. How are services paid for?
3. How do I make an appointment?

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1. Who can get services with psychiatric rehabilitation services?
2. How are services paid for?
3. How do I make an appointment?

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1. Who can get services through Same Day Access?
2. How do I get started?
3. What are your walk-in hours?

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1. Who can use Service Coordination?
2. How are services paid for?
3. How do I make an appointment?

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1. Who can get services with CAST?
2. How are services paid for?
3. How do I make an appointment?

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1. Where can I find a park or facility?
2. How do I obtain rental information?
3. Is there a deposit for shelters or recreation centers?
4. How do I cancel a facility reservation / rental?
5. Can I bring alcohol to park facilities?
6. Which parks can I bring my dog to, and what are the rules regarding leashes and cleanup?

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1. What forms of payment are accepted?
2. Do we accept Senior Passport?
3. How to withdraw from or receive a refund for a program or class?

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1. How to have a program guide mailed to me?
2. How do I register for activities?
3. Who is the instructor of my activity? How do I contact my instructor?
4. Can individuals with disabilities participate in your programs?

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1. How do I know if my games are canceled, or fields are closed due to weather?
2. Which athletic association should my child join?
3. Where do I find information about adult athletics?
4. How do I rent a field(s) for a tournament or event?

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1. What is Chesterfield County's growth rate?
2. How does Chesterfield's growth rate compare to other Virginia localities?
3. How does the county manage growth?
4. Can the county control the volume of homes built each year?
5. What is a comprehensive plan?
6. How does Chesterfield County use the Comprehensive Plan to manage growth?
7. What is the relationship between the Comprehensive Plan and zoning?
8. Does the County plan for future roads, schools and other public facilities?
9. Why are our roads so congested?
10. Who pays for new roads, schools and other facilities needed to support new development?
11. What is in Chesterfield's future?

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1. What is this issue all about?
2. Why can't every zip code in Chesterfield County have a "Chesterfield, VA" mailing address name?
3. What are the proposed changes from the postal service?
4. Has the name Bon Air been considered for the 23235 zip code?
5. What is the difference between a "preferred last-line" mailing address name and an "alternate preferred last line"?
6. What if I don't want my mailing address name to change, and wish to continue using my current mailing address name? Will I be able to do that?
7. Will any of these proposed recommendations affect my mail delivery? Will I have to pick up my mail at a different post office?
8. If I can continue to use my current mailing address name, how does that change anything?
9. What taxes and taxpayers are affected?
10. What is a "local option sales tax"? How does it impact Chesterfield County?
11. How would changing the mailing address name of the zip code help bring in more tax revenue to the county?
12. Will these proposed changes result in county taxpayers having to pay additional taxes?
13. I just ordered new stationery and office supplies. Will I have to throw it all out and order new supplies if these changes are made?
14. Will I have to send out change-of-address notices?
15. What could $2 million buy for Chesterfield County residents?
16. Is a survey of postal customers required in order to implement these proposed changes?
17. Will my zip code change?
18. What are the next steps in this process?
19. How may I continue to be updated on this process?

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1. What is zoning?
2. How is zoning changed?
3. How do I learn of proposed zoning changes?
4. How does the County process a zoning change?
5. How do I participate in a zoning change?

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1. How do I file a police report?
2. How do I make a speeding/traffic safety complaint?
3. Will the police department check on my home while I’m away?
4. How do I get a background check?
5. I need to get fingerprinted. What do I do?
6. What other records can I obtain from police?
7. How do I hire an off-duty officer?
8. Do you have a ride-along program?
9. Do you have a neighborhood watch program?
10. How do I get a job with the department?
11. How do I obtain a criminal warrant for someone?
12. I believe I might be a victim of domestic violence. What do I do?
13. I think I’m a victim of an internet fraud or fraud by telephone. What do I do?
14. How do I get or renew a concealed handgun permit?
15. How do I invite a representative of the police department to attend or speak at our community meeting?

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1. Is there an age limit for becoming a police officer?
2. What time is the test?
3. What is the address of the test location?
4. Are there any study materials for the test?
5. What documents and types of ID do I have to bring to the test?
6. What if I can't get all my documents together before the test?
7. How long will I be at the test?
8. Do I get a lunch break?
9. Do I wear gym or exercise clothes to the test?
10. Is the physical ability test given first?
11. What if I am unable to complete the physical ability test?
12. What if I fail the physical ability test?
13. Is there a time limit on the written test?
14. If I need to reschedule the test what do I do?
15. I am in the military, but will be getting out soon. When should I apply?
16. I'm coming from out of state. Will your department cover the hotel cost?

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1. What if I can't get the background packet finished before the test?
2. I don't know my neighbors. Do I have to list them?
3. What if I can't remember all my addresses for the background packet?
4. What if I was charged with a misdemeanor or felony. Will that prevent me from getting the job?
5. What if I was charged with possession of marijuana. Will that prevent me from getting the job?
6. I have a poor driving history, is that a problem?

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1. How long does it take to find out if I passed the written test?
2. What if I fail the written exam?
3. When will I be called to come in for an interview?
4. If I received a letter saying I am not going forward in the process, can I reapply? Will you tell me why I was removed from the process?

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1. How will PING benefit me?
2. How does a vendor start?
3. What is the appropriate NIGP commodity code to select?
4. Who should a vendor call for technical assistance?
5. When will vendor registration begin?
6. Do I need a Chesterfield County Business License?
7. Do I need a DUNS number to register?

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1. Who establishes the tax rate?
2. How are real estate taxes calculated?
3. What is the effective date of annual assessments?
4. How do I know if my property assessment has changed?
5. Will home maintenance increase the assessment?
6. How does fire damage, storm damage, demolition, etc., affect a property's assessment?
7. How can my assessment increase or decrease even when there have been no changes made to the property?
8. Are properties reassessed every year?
9. How is the assessed value determined?
10. What is meant by the term "assessment ratio"?
11. What is the required ratio of assessed value to fair market value?
12. How do I access property assessments and record information?
13. What should a property owner do if they disagree with their assessment?
14. Is the commercial tax rate the same as residential?

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1. How do I bond out someone?
2. Where do I go to pick up someone being released from jail?

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1. What departments are housed in the Chesterfield County Main Courthouse?
2. What departments are housed in the Chesterfield County Juvenile and Domestic Courthouse?
3. How do attorneys receive an access card?
4. How do I contact Chesterfield-Colonial Heights Community Corrections?
5. What if I have a jail question that isn't covered on this list?

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1. How are Court fines paid?

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1. How do I file a criminal complaint?
2. What happens when a person is taken into custody at the courthouse?

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1. How do I apply to become a Chesterfield County Deputy Sheriff?
2. What is the difference between the Sheriff's Office and the Police Department?

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1. How do I have fingerprints taken for employment purposes?
2. How do I have sex offender fingerprints taken?

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1. How do I get general information regarding inmates at the jail?
2. How do I get information regarding inmate incarceration, inmate's number, current charges, court dates, bond amounts, sentence information, transfer information and / or inmate programs?
3. How do I correspond with an inmate?
4. How do I submit money for inmate accounts (for inmate to order in canteen)?
5. Can family or a friend submit money for an inmate to order canteen?
6. What items are accepted at the jail?
7. When is visitation?
8. Are out-of-town visits allowed?
9. How do I call an inmate?
10. Can messages be gotten to inmates?

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1. How do I contact the Juvenile Detention Center?
2. Where do I file paperwork regarding motions to amend or the completion of community service?
3. How do I file paperwork for custody, support, protective order or speak with a senior advocate?

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1. How do I obtain a marriage license, concealed weapons permit or documents related to property?
2. How do I obtain a business license?

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1. How do I retrieve property confiscated from an inmate subsequent to arrest?
2. How do I have a vehicle towed / impounded?
3. How do I retrieve property that is in the possession of the Chesterfield County Jail?

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1. How do I have an outstanding civil paper served on me?
2. Where do I go if I have an outstanding warrant?
3. How do I file a Warrant in Debt?
4. How do I get information about the service of legal process?

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1. How do I apply for benefits?
2. What is the EBT customer service number?
3. How can I get a new Medicaid card number?
4. How can I renew my Medicaid case?

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1. What is the CCC Plus Waiver?
2. What services are offered if I am approved?
3. What if I need help with finding a provider?
4. What happens if my Medicaid is terminated?

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1. So what changes have been made?
2. Why the change?
3. How will this save money and be more time efficient?

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1. What is a cross-connection?
2. What is cross-connection control and why is it important?
3. What is a cross-connection control program?
4. What is backflow and how is it prevented?
5. What is back-siphonage?
6. What is backpressure?
7. What is an “approved” backflow prevention method, assembly or device?
8. What is contamination?
9. What is pollution?
10. What is potable water?
11. What are examples of cross-connections around my home or business?
12. Where in my home or business are backflow prevention methods, assemblies or devices typically found or required?
13. Does my underground lawn sprinkler system require a backflow preventer?
14. What test is required and how is it conducted?
15. Who performs the test?
16. Is there anything else required with the test?
17. Where do I get the backflow prevention assembly test report form, and how and where do I send it?
18. Where do I find a certified backflow prevention device worker?
19. How much does the test cost, and who is responsible for payment?
20. Where can I find more information about cross-connection control and backflow prevention?

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1. Is my tap water tested?
2. Why does my tap water taste like chlorine?
3. What is the pH of my water?
4. What is the hardness of my water?
5. What is the pinkish residue on my bathroom fixtures?
6. Why does my water look cloudy or white?
7. The aerators on our faucets are clogged with white particles. What is it?
8. Why does the water in my bathroom sink smell like rotten eggs?

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1. What is lead?
2. What is its history in water plumbing?
3. Do the mains and service lines in Chesterfield County contain lead?
4. Why is lead a health risk?
5. How do I know whether my drinking water contains lead?
6. How does lead get into drinking water?
7. How much lead in water is too much?
8. What can I do to reduce or eliminate lead from my drinking water?
9. Are there special steps I should take to protect my developing baby, infant or young children?
10. Is it safe to shower in water that contains lead?
11. What does Chesterfield County Utilities do to protect my household from lead?
12. I’m in a new house, am I at risk?
13. Do all home filters and other water treatment devices remove lead?
14. Can my pets drink water with lead?
15. Is water the only source of lead in homes and businesses?

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1. What is the contact information for Shoosmith Landfill?
2. What day is my recycling picked up?
3. How can I opt out of the Curbside Recycling Program?
4. Are contractors allowed to use the Convenience Centers?