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Posted on: May 6, 2019

New ‘Access On Demand’ Transportation Program Offers County Residents Direct-To-Destination Service

Access on Demand customer being loaded in to the van.

May 6, 2019

Citizen Information & Resources

Getting around in Chesterfield just got easier with the launch of Chesterfield County’s newest transportation program, Access On Demand. This service is the first of its kind in the region, offering affordable, specialized transportation for individuals who are either age 60 and older, have a disability or live in a low-income household.

Launched on May 1 by the Chesterfield County Citizen Information and Resources Division of Mobility Services, the pilot transportation program offers same-day service to eligible count residents through four, highly-qualified providers – Dependacare On Demand, Owl, Inc. Transportation, Roundtrip, UZURV. Access On Demand is 100% county funded, and as part of the fiscal 2019 budget, the Board of Supervisors approved $50,000 for the pilot program.

This direct-to-destination ride service offers transportation 24 hours a day, seven days a week for rides to work and medical appointments. Service is available six days a week, Monday through Saturday, to take riders anywhere they want to go in Chesterfield County.

A one-way trip costs $6. The county covers the remaining portion of the cost in an effort to ensure the program is affordable for county citizens.

“We are extremely happy to be able to provide this type of transportation for our citizens who are in need of more direct transportation options to quickly take them to and from work, medical appointments, or make other important errands,” said Leslie Haley, chair, Board of Supervisors.  “It gives people the chance to live independently and adds to their quality of life in Chesterfield.”

Seniors age 60 and older, disabled individuals and individuals living in low-income household are eligible as long as they identify with one of the three eligibility criteria. Eligible residents can register to be an Access On Demand customer online with Mobility Services. Once the customer receives his or her identification card, they can begin booking rides. Each of the four vendors provides different features and benefits, such as wheelchair access, the ability to book multiple rides in advance and ride tracking.

To register or learn more about Access On Demand, visit or call 804-706-2796.

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