Emergency Communications Center
Sept. 23, 2021
CHESTERFIELD COUNTY, VA — Following the launch of a new computer-aided dispatch (CAD) system in May, Chesterfield County’s Emergency Communications Center has adopted another technological enhancement that reduces response times and frees up dispatchers to handle a higher volume of 9-1-1 calls.
Chesterfield is the 92nd public safety communications center in the United States and the 18th such agency in Virginia to implement the Automated Secure Alarm Protocol (ASAP).
“We are truly excited about bringing this advancement in service to our community -- increasing our ability to assist in saving lives and protecting property by decreasing the amount of time it takes to respond to and subsequently dispatch in-progress alarm calls,” said Tommy Tucker, Chesterfield’s Director of Emergency Communications.
Previously, when a private security company was notified of a customer’s alarm activation, an employee in its monitoring center would have to call the Emergency Communications Center and provide the relevant information verbally to a dispatcher, who would then assign the appropriate public safety unit to respond.
ASAP interfaces with the CAD system and automatically transmits information about an alarm activation as an active call, allowing ECC staff to more expediently dispatch police or Fire and EMS personnel to Chesterfield residences and businesses.
“Every second we get back from not having to answer those alarm calls helps us,” Tucker said. “It’s going to take minutes off getting units en route.”
ASAP also leaves ECC dispatchers available to take 9-1-1 calls from county residents; for context, the Chesterfield Police Department receives an average of 400 to 500 calls per day, while Fire and EMS receives about 120.
The Chesterfield ECC launched ASAP on Sept. 13 with 17 different private security providers: Vector Security, Rapid Response Monitoring, Stanley Security, CPI, AT&T Digital Life, Guardian Protection, Protection One, Securitas, Tyco (Johnson Controls), Affiliated Monitoring, United Central Control, National Monitoring Center, Vivint, Richmond Alarm, Wegmans Security, Brinks Home Security and Security Central.
Another company, ADT, is scheduled to go live on Sept. 29.
Chesterfield will continue to add companies in the future as they come online with ASAP capability, Tucker noted.
“That helps them and us,” he said.