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Posted on: November 16, 2020

Chesterfield Commissioner of the Revenue Office Now Offering Pre-Scheduled, In-Person Appointments

Commissioner of the Revenue

Nov. 16, 2020

CHESTERFIELD COUNTY, VA — To more efficiently serve residents while safeguarding employee and community health, Chesterfield’s Office of the Commissioner of the Revenue is now pre-scheduling in-person appointments by phone and email. Unscheduled walk-in visits to the office have been suspended indefinitely to optimize customer service during the COVID-19 pandemic.

To schedule an in-person appointment, residents may call 804-748-1281 and follow the prompts provided. Alternatively, residents may send an email to that includes their name, tax account number and a brief description of their issue. When scheduling an appointment, a tax assessment specialist will ensure residents are informed of the information, documents and other materials they should bring with them to the office. 

During a pre-scheduled, in-person appointment, residents are required to wear a face covering over both their nose and mouth in all Chesterfield County buildings. Residents are also asked to observe physical distancing guidelines, as indicated. 

“Moving to ‘by appointment’ office visits will allow us to provide a safe and efficient environment for taxpayers during the busy 2021 tax season,” said Commissioner of the Revenue Jenefer Hughes. “We safely reopened our office to residents in June, and we thank them for abiding by our mask and physical distancing policies as we work on their behalf.” 

As Commissioner of the Revenue, Hughes is responsible for fairly and equitably applying the Code of Virginia and county ordinances to determine citizen’s tax contributions to pay for the county’s public services. Her office is responsible for administering the business property tax; other businesses taxes such as transient occupancy and short-term rental tax; and personal property taxes on vehicles, mobile homes and boats. 

Additionally, her office administers tax relief programs for elderly and disabled residents as well as veterans, assists residents in preparing and filing their income tax returns, issues business licenses, resolves problems related to tax matters for residents and more.

For more information about Hughes and the Office of the Commissioner of the Revenue, visit Open Monday through Friday from 8:30 a.m. to 5 p.m., the office can be contacted by phone at 804-748-1281 and by email at

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