Oct. 29, 2020
CHESTERFIELD COUNTY, VA — On Oct. 28, the Chesterfield County Department of Utilities received the Excellence in Management Platinum Recognition from the National Association of Clean Water Agencies, or NACWA. It was one of only three in the nation to achieve this honor. This award celebrates the department’s commitment to sustainable, successful programs that exemplify the attributes of an effectively managed utility.
“I am so proud of the work that we do every day at Chesterfield County Utilities. This honor recognizes the hard work of each one of our employees in every section of our department. Our employees are committed to providing excellent customer service and are environmental stewards of our local natural resources such as the James River and Chesapeake Bay. They truly set the bar for all utilities!” said Utilities Department Director George B. Hayes.
The Excellence in Management Program began in 2003 to recognize the significant achievements of NACWA member agencies for distinctive utility management. This program honors member agencies that are implementing management practices based on 10 attributes that address a range of challenges including financial viability, product quality, water resource sustainability, customer satisfaction and employee and leadership development. The platinum award is the highest level of recognition for this program meaning that the department demonstrated success in at least nine of the designated attributes.
The department was recognized at the Oct. 28 Board of Supervisors’ meeting.