Central Virginia All Hazards Incident Management Team
March 25, 2020
CENTRAL VIRGINIA ALL HAZARDS INCIDENT MANAGEMENT TEAM — Regional authorities are reminding citizens to call 9-1-1 only in the event of a life-threatening emergency. Because of the outbreak of the coronavirus known as COVID-19, emergency resources may become stretched thin, so citizens can help by calling 9-1-1 only for medical emergencies.
Citizens who believe they have contracted COVID-19 should call 9-1-1 only if they are experiencing either severe difficulty breathing or severe illness.
Citizens should also continue to call 9-1-1 for non-COVID-19 medical emergencies.
For information about COVID-19, including testing, citizens are asked to call the Virginia Department of Health (VDH) at 877-ASK-VDH3 (877-275-8343) and not 911.
More information also is available at the VDH webpage, Testing for COVID-19.
Callers may be asked additional questions to identify potential COVID-19 cases. These questions are to ensure that first responders arrive with appropriate personal protection equipment, not to diagnose COVID-19.
Sample of Additional Questions Implemented by the Richmond Department of Emergency Communications
For EMS-related calls for service (CFS):
For Richmond Fire Department, Police Department and Animal Care and Control-related CFS: