Community Engagement and Resources
Engagement-Focused Offices Connecting to the Community
Community Engagement and Resources (CER) assists residents, businesses and visitors through a variety of engagement-focused offices, including Aging and Disability Resources, Mobility Services, Multicultural Engagement, Volunteer Engagement and Youth Engagement. CER assists residents in connecting to the community and accessing needed resources throughout their lives.
Discrimination, Harassment or Accommodation Request Form
File a complaint concerning violations of the Americans with Disabilities Act (ADA) or Title VI of the Civil Rights Act using our Public Portal for Concerns and Assistance.
Title VI Plan
Chesterfield Community Engagement and Resources (CER) is committed to ensuring that no person is excluded from participation in or denied the benefits of its transit services based on race, color or national origin, as protected by Title VI of the Civil Rights Act of 1964 (PDF).
Americans with Disabilities Act (ADA)
Chesterfield Community Engagement and Resources (CER) - Mobility Services, in accordance with Title II of the Americans with Disabilities Act of 1990 (ADA), will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs or activities.
CER Mobility Services will generally, upon request, provide appropriate aides and services leading to effective communication for qualified persons with disabilities so they can participate equally in our programs, services and activities.
Modification to Policies and Procedures: CER Mobility Services will make all reasonable modifications to policies and programs to ensure that people with disabilities have equal opportunity to enjoy all of its programs, services and activities.
Anyone who requires auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in our program, service or activity, should contact our Mobility Coordinator at 804-751-4663 as soon as possible to no later than 48 hour before the scheduled event.
The ADA does not require the CER take any action that would fundamentally alter the nature of its programs or services or impose any undue financial or administrative burden.
Complaints that a CER Mobility Services program, service or activity is not accessible to persons with disabilities should be directed to our Mobility Coordinator at 804-751-4663.
CER Mobility Services will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids, services or reasonable modifications of policy.
For additional information on CER’s nondiscrimination policies and procedures, please contact Frank Vance, Mobility Coordinator at 804-751-4663.
ICMA Economic Mobility Grant
With the support of the Bill and Melinda Gates Foundation’s Economic Mobility and Opportunity (EMO) program, ICMA is offering a series of learning and training opportunities in 2023 on boosting upward mobility in local communities.
Economic mobility describes the upward or downward movement in a person's economic or social status throughout their lifetime and throughout generations. Embedded within ICMA's Local Government Reimagined initiative, efforts will educate local leaders about drivers of mobility and opportunity and what is working in terms to move the needle for the security, health and welfare of vulnerable residents in communities across the country. Chesterfield County was one of 10 localities in the nation to receive this grant.
Throughout the grant period, Chesterfield's Community Engagement and Resources will join with Social Services, Economic Development and other partners to facilitate opportunities for economic growth with the key service areas of:
- English for speakers of other languages
- Financial literacy
- Quality childcare
- Safe and stable housing
- Workforce development
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