Community Engagement and Resources

Engagement-Focused Offices Connecting to the Community

Community Engagement and Resources (CER) assists residents, businesses and visitors through a variety of engagement-focused offices, including Aging and Disability Resources, Mobility Services, Multicultural Engagement, Volunteer Engagement and Youth Engagement. CER assists residents in connecting to the community and accessing needed resources throughout their lives.

Part of the Human Services division, CER assists in major community initiatives such as the Human Services Non-Profit Collaborative and the Office of Diversity, Equity and Inclusion.

Non-Discrimination Policy

Discrimination, Harassment or Accommodation Request Form

File a complaint concerning violations of the Americans with Disabilities Act (ADA) or Title VI of the Civil Rights Act using our Public Portal for Concerns and Assistance.

Title VI Plan

Chesterfield Community Engagement and Resources (CER) is committed to ensuring that no person is excluded from participation in or denied the benefits of its transit services based on race, color or national origin, as protected by Title VI of the Civil Rights Act of 1964 (PDF).

Americans with Disabilities Act (ADA)

Chesterfield Community Engagement and Resources (CER) - Mobility Services, in accordance with Title II of the Americans with Disabilities Act of 1990 (ADA), will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs or activities.

CER Mobility Services will generally, upon request, provide appropriate aides and services leading to effective communication for qualified persons with disabilities so they can participate equally in our programs, services and activities.

Modification to Policies and Procedures: CER Mobility Services will make all reasonable modifications to policies and programs to ensure that people with disabilities have equal opportunity to enjoy all of its programs, services and activities.

Anyone who requires auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in our program, service or activity, should contact our Mobility Coordinator at 804-751-4663 as soon as possible to no later than 48 hour before the scheduled event.

The ADA does not require the CER take any action that would fundamentally alter the nature of its programs or services or impose any undue financial or administrative burden.

Complaints that a CER Mobility Services program, service or activity is not accessible to persons with disabilities should be directed to our Mobility Coordinator at 804-751-4663.

CER Mobility Services will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids, services or reasonable modifications of policy.

For additional information on CER’s nondiscrimination policies and procedures, please contact Frank Vance, Mobility Coordinator at 804-751-4663.