Scheduling an Inspection by IVR Phone System

This service is available 24 hours a day, seven days a week. Call 804-751- 4444.

This service is available 24 hours a day, seven days a week.

  • You can schedule inspections up to 5 days in advance.
  • To schedule or cancel an inspection for the next business day, perform the task by 8 p.m.
  • For an inspection on Monday, schedule it or cancel it by 8 p.m. Friday.
  • When a holiday occurs, please check our website for the schedule.
  • You can also look up inspection results and retrieve an inspection history by fax.

Before Calling

Before calling you will need:

  • Customer PIN Number
  • Permit number
  • Touch-Tone phone

You will also need to enter Inspection Codes: Table of Inspection Code Numbers (PDF).

The voice prompt sequence is as follows:

  • Press 1 to schedule an inspection
  • Press 2 to cancel an inspection
  • Press 3 to hear and obtain inspection results
  • Press 6 to obtain a report of inspections
  • Press 0 to transfer to BI Staff, during business hours
  • Press Number to disconnect and hang up
  • Press * to get more information and options at anytime
  • Press 9 to repeat this menu