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Refugee Assistance Program
The goal of Virginia's Refugee Resettlement Program is to help refugees and their families gain economic self-sufficiency and social integration into their communities.
Program Administration
The Virginia Department of Social Services' Office of Newcomer Services (ONS) is responsible for administering the Virginia's Refugee Resettlement Program.
Refugees are individuals who are unable to return to their country of origin because of persecution or a well-founded fear of persecution because of:
- Membership in a Particular Social Group
- Nationality
- Political Opinion
- Race
- Religion
Assistance Programs
Refugees are eligible to apply for the same assistance programs as United States citizens, including:
- Medicaid
- Supplemental Nutrition Assistance Program (SNAP)
- Temporary Assistance for Needy Families (TANF)
Refugee Cash Assistance
Single refugee adults or couples who are not eligible for TANF or Medicaid may be eligible to receive Refugee Cash Assistance and Refugee Medicaid for their first eight months in the United States so they can become self-sufficient.
You may apply for the Refugee Assistance Program by:
- Contacting our office during regular office hours and requesting an application:
Department of Social Services
9501 Lucy Corr Circle
Chesterfield, VA 23832
Hours
Monday - Friday
8:30 a.m. - 5 p.m. - Contacting the Energy Assistance Office at 804-717-6825
- Downloading an application from the Virginia Department of Social Services
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Kiva Rogers
Director of Social Services
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Social Services
Physical Address
9501 Lucy Corr Circle
Chesterfield, VA 23832
Phone: 804-748-1100Fax: 804-748-1824
- What Employment Services do you offer?
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Chesterfield-Colonial Heights Department of Social Services offers various employment services and programs free of charge to all residents of Chesterfield County and the City of Colonial Heights.
Services offered include:
- Career Assessment
- Job Coaching & Ongoing Support
- Job Search Assistance
- Soft Skills Training
- Resume Development
- Interview Preparation
- Online Application Assistance
- Many More
To learn more about employment services through Chesterfield-Colonial Heights Department of Social Services.
- How do I apply for benefits?
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There are several ways to apply for benefits:
- Visit CommonHelp. At this website, you may apply for:
- Child Care Services
- Energy Assistance (Fuel, Crisis, or Cooling)
- Food Assistance (SNAP)
- Health Care Coverage
- Temporary Assistance for Needy Families (TANF)
- Applications for Medicaid, SNAP, and TANF are now accepted over the phone at 855-635-4370
- You can visit our office Monday through Friday, between 8:30 a.m. and 5 p.m. (no appointment is needed):
Department of Social Services
9501 Lucy Corr Circle
Chesterfield, VA 23832
- Visit CommonHelp. At this website, you may apply for:
- What is the EBT customer service number?
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The toll-free number is 866-281-2448, and they are open 24 hours a day, 7 days a week.
- How can I get a new Medicaid card number?
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If you misplace your card, contact your Medicaid worker regarding a replacement card.
- How can I renew my Medicaid case?
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You can renew your case on line at Commonhelp, or by calling Cover Virginia at 855-242-8282.
- What services are offered if I am approved?
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There are a several options for long term services and supports. If you meet the criteria, you may choose from several services:
- Adult Day Centers
- Nursing Facility
- Personal Care Aides
- Program of All Inclusive Care for the Elderly (PACE)
Learn More
To learn more, view the Long Term Services and Supports page.
- What if I need help with finding a provider?
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For information on providers, you may call the Medicaid Member Hotline at 804-786-6145 or visit the Department of Medical Assistance Services website and complete a provider search.
- What happens if my Medicaid is terminated?
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You will no longer have Long Term Services and Supports if you don’t have Medicaid insurance. Medicaid pays for your services.
Social Services and Medicaid Correspondence
Please respond to all mail from Social Services and Medicaid.
Medicaid Worker
For questions about your Medicaid case please call your Medicaid worker. If you don’t know your worker please call Customer Care at 804-748-1100.
Changes, Renewals & Reapplications
Keep in mind that changes, renewals, and reapplications can be completed by calling Cover Virginia at 855-635-4370 or by visiting Commonhelp.