The Property Maintenance Division is part of the Chesterfield County Department of Building Inspection. The division and the inspections it conducts are part of the county's efforts to promote safer housing, heighten awareness of building safety and support neighborhood quality of life for county residents.
The Property Maintenance Division enforces the Virginia Maintenance Code and the Code of Chesterfield through two programs, Neighborhood Enhancement and Property Maintenance Complaints (about suspected building violations).
How to File a Property Maintenance Complaint
You may reach the help line by calling 804-748-1779. To file a complaint you must know the address of the property in question. If you leave a message or email, calls will be returned by the next business day.
Any tenant, whether in a house or apartment, may lodge a complaint about the property they are renting. In addition, property owners may lodge a complaint about another property they believe to be in violation of the code.
When a citizen calls the help line, a Complaints Coordinator will try to determine over the phone whether a code violation may exist. If there is a probable violation, an inspector will be sent out to investigate. If there is a violation, the owner of the property will be issued a Notice of Violation, which gives the responsible party a reasonable amount of time to correct the violation. If there is no response to the Notice of Violation, legal action may be taken.
Commonly Reported Complaints
- Many commonly reported concerns are not code violations. Below are commonly reported complaints that are not violations:
- Color of paint
- Secured structure regardless of condition or appearance
- Swimming pool that is fenced
- Below are the most commonly reported complaints that are code violations:
- Damaged light fixtures
- Damaged or rotting framing or structural members
- Damaged steps, porches or handrails
- Damaged windows or doors
- Electrical equipment damaged or not working properly
- Mechanical equipment damaged or not working properly
- Plumbing equipment damaged or not working properly
- Roof leaks
- Rotting siding or other wood
- Unsecured/collapsing buildings