Social Services

Social Services Response to COVID-19 (Coronavirus)

Chesterfield-Colonial Heights Social Services remains open and committed to providing ongoing quality customer services.  Our mission to serve the public has not changed and we are able to assist you by phone, email, direct you to online services and in person by appointment.  If you need to speak with an agency representative during business hours, please call 804-748-1100.  Documents can be delivered and deposited in our drop box located outside the building or via email. If submitting documents via email, please include the case number in the subject line. 

El Departamento de Servicios Sociales de Chesterfield- Colonial Heights se encuentra abierto y comprometido con brindarle servicios de calidad. Nuestra misión de servir al público no ha cambiado y podemos atenderle vía telefónica, por correo electrónico, guiarlo en referencia a los servicios en línea y también brindarle servicios en persona, previa cita. Si requiere hablar con algún representante de nuestra agencia en horas de oficina, por favor llame al 804-748-1100. Los Documentos pueden ser entregados y depositados en nuestro buzón localizado afuera de nuestro edificio o vía correo electrónico. Si envía documentos vía correo electrónico, por favor incluya su número de caso en el título del correo.

Other Updates & Announcements

• How to fill out a paper SNAP application (YouTube Video)
• Chesterfield County Water Bill Assistance: The Chesterfield County Utilities Department is offering assistance to customers who have delinquent water or wastewater bills due to a financial hardship as a direct result from the COVID-19 pandemic. For a customer to be considered for assistance, there needs to be at least a 30-day past-due balance on the account that would have occurred between the timeframe of March 1, 2020, to Dec. 31, 2021, and may not be used for past-due amounts prior to this time period. Don’t wait! Funds are awarded on a first-come, first-served basis.
• City of Colonial Heights Water Utility Grant:  Water bill assistance is available for City of Colonial Heights residents who have experienced a loss of income due to COVID-19 and are currently past due on water bills.  
• Dominion Energy Assistance (PDF): Dominion Energy has many Energy Assistance Programs available for customers with past due electric bills including:  Balance Forgiveness Programs, Payment Extension, Payment Plans, Bill Pay Assistance, Weatherization and Energy Saving Tips./Dominion Energy tiene muchos programas de Asistencia disponibles para clientes con facturas de electricidad vencidas, incluyendo: Programas de perdón de saldos, extensión de pagos, plan de pagos, asistencia de pago de factura, consejos para ahorro de energía y climatización.
• Printable Resource Card/Tarjeta de Información para Imprimir (PDF)
• FAQ’s about SNAP, TANF, Medicaid and How to Apply for Virginia Unemployment (PDF)
• Important Social Services Contact Information/Información Importante de Servicios Sociales (PDF)
• Assistance Resource Guide/Guía de Recursos de Asistencia (PDF)
• Chesterfield-Colonial Heights Food Sites/Centros de Distribución de Comida (PDF)
• Chesterfield food, internet and other community services/Chesterfield alimentos, internet y otros servicios comunitarios
• CCPS & CHPS Food Sites/ CCPS & CHPS Sitios de Distribucion de Comida (PDF)
• Virginia Medical Assistance COVID-19 Public Messaging (PDF)
• Medicaid Transportation/Transportacion de Medicaid (PDF) 
• Sign up for the Job Leads Distribution List to receive weekly job leads and employment-related workshops via email or text.