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Social Services
Announcements
- Assistance Resource Guide (PDF); Guía de Recursos de Asistencia (PDF)
- CCPS and CHPS Food Sites/CCPS y CHPS Sitios de Distribucion de Comida (PDF)
- Chesterfield-Colonial Heights Food Sites (PDF)
- Dominion Energy Assistance (PDF): Dominion Energy has many Energy Assistance Programs available for customers with past due electric bills including: Balance Forgiveness Programs, Payment Extension, Payment Plans, Bill Pay Assistance, Weatherization and Energy Saving Tips.
- FAQ about SNAP, TANF, Medicaid and How to Apply for Virginia Unemployment (PDF)
- How to fill out a paper SNAP application (YouTube Video)
- Important Social Services Contact Information (PDF)
- Job Leads Distribution List - Sign up to receive weekly job leads and employment-related workshops via email or text.
- Medicaid Transportation (PDF)
- Printable Resource Card (PDF)
- Virginia Medical Assistance COVID-19 Public Messaging (PDF)
About
The Chesterfield-Colonial Heights Department of Social Services is a combined agency serving both the County of Chesterfield and the City of Colonial Heights. The Social Services Board, comprised of 9 members representing both localities, governing the Department of Social Services.
Mission
In collaboration with individuals, families and the community, our mission is to:
- Provide advocacy and excellent services that encourage self-sufficiency
- Preserve and restore families
- Protect the well-being of children, senior citizens and people with disabilities
Vision
Our vision is to be the leader in providing exceptional and innovative social services.
Our Services
- Adult, Families and Children’s Services
- Child Care
- Emergency Services
- Employment Services
- Financial Assistance
- Partnerships
View our department’s Annual Report (PDF). This report is a summary of the 4 goal areas and what and how we work towards these goals and embodies the hard work and dedication of our organization.
Visit and like our Facebook page for agency updates, services, programs, workshops, employment opportunities and more.
- What Employment Services do you offer?
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Chesterfield-Colonial Heights Department of Social Services offers various employment services and programs free of charge to all residents of Chesterfield County and the City of Colonial Heights.
Services offered include:
- Career Assessment
- Job Coaching & Ongoing Support
- Job Search Assistance
- Soft Skills Training
- Resume Development
- Interview Preparation
- Online Application Assistance
- Many More
To learn more about employment services through Chesterfield-Colonial Heights Department of Social Services.
- How do I apply for benefits?
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There are several ways to apply for benefits:
- Visit CommonHelp. At this website, you may apply for:
- Child Care Services
- Energy Assistance (Fuel, Crisis, or Cooling)
- Food Assistance (SNAP)
- Health Care Coverage
- Temporary Assistance for Needy Families (TANF)
- Applications for Medicaid, SNAP, and TANF are now accepted over the phone at 855-635-4370
- You can visit our office Monday through Friday, between 8:30 a.m. and 5 p.m. (no appointment is needed):
Department of Social Services
9501 Lucy Corr Circle
Chesterfield, VA 23832
- Visit CommonHelp. At this website, you may apply for:
- What is the EBT customer service number?
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The toll-free number is 866-281-2448, and they are open 24 hours a day, 7 days a week.
- How can I get a new Medicaid card number?
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If you misplace your card, contact your Medicaid worker regarding a replacement card.
- How can I renew my Medicaid case?
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You can renew your case on line at Commonhelp, or by calling Cover Virginia at 855-242-8282.
- What services are offered if I am approved?
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There are a several options for long term services and supports. If you meet the criteria, you may choose from several services:
- Adult Day Centers
- Nursing Facility
- Personal Care Aides
- Program of All Inclusive Care for the Elderly (PACE)
Learn More
To learn more, view the Long Term Services and Supports page.
- What if I need help with finding a provider?
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For information on providers, you may call the Medicaid Member Hotline at 804-786-6145 or visit the Department of Medical Assistance Services website and complete a provider search.
- What happens if my Medicaid is terminated?
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You will no longer have Long Term Services and Supports if you don’t have Medicaid insurance. Medicaid pays for your services.
Social Services and Medicaid Correspondence
Please respond to all mail from Social Services and Medicaid.
Medicaid Worker
For questions about your Medicaid case please call your Medicaid worker. If you don’t know your worker please call Customer Care at 804-748-1100.
Changes, Renewals & Reapplications
Keep in mind that changes, renewals, and reapplications can be completed by calling Cover Virginia at 855-635-4370 or by visiting Commonhelp.
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