Schedule / Cancel & Inspection

It is the homeowner's or contractor's responsibility to schedule all required inspections. There are three ways to schedule inspections, two of which provide access 24 hours a day, 7 days a week:

  • By speaking to a customer service representative: Call 804-751-4990. A CSR can schedule inspections, cancel inspections, and provide inspection results. CSRs are available during regular business hours, Monday through Friday from 8:30 a.m. to 5 p.m. You will need your customer pin number and the permit number.
  • Online through this website: See detailed instructions. You will need your customer pin number and the permit number to log in. This service is available 24/7.
  • By phone using the IVR (Interactive Voice Response) automated phone system: Call 804-751-4444. See detailed instructions below. You will need the permit number and your customer pin number. This service is available 24/7.

The following are detailed instructions for scheduling an inspection via the website or the IVR automated phone system.