Payment Methods & Past Due Payments

  1. Payment Methods
  2. High Bills
  3. Past Due Payments

Utility accounts are billed bimonthly and are due upon receipt. Several payment options are available. The following payment options are available without service fees.

Customer Portal

The Customer Portal is available to make payments online. Customers can make a one-time payment without registering. Customers must register with their account/customer number and create a login and password to view account information. Login and passwords used prior to April 18 are no longer valid.

Through the Customer Portal, customers can:

  • Make payments with e-checks or credit cards without service fees.
  • View account information from multiple accounts.
  • Choose paperless bills.
  • Set up automatic payments (AutoPay) with the option of specific frequencies, amounts, and payment choices.
  • Call 24/7 technical support service (1-800-420-1663) for login assistance or password resets.

Automatic Payments/Direct Debit

Register in the Customer Portal with AutoPay to have your payment automatically withdrawn based on your choice of payment method and frequency. After you register, you can make changes to payment methods and frequency at your convenience. 

If you were registered to receive automatic or direct debit payments prior to April 18, and you want to adjust your payment method, frequency, or amount, please call the Billing/Customer Service section at 804-748-1291, Monday-Friday, 8:30 a.m.-
5 p.m, excluding holidays. If you do not want to make any changes, no action is necessary.

Mail

Mail your bill using the envelope provided in your bimonthly bill. Please include the payment slip to ensure proper credit to your account. Payments should be mailed to:

P.O. Box 26725
Richmond, VA 23261

or

Chesterfield County Utilities Department
P.O. Box 608
Chesterfield, VA 23832

Online

Pay online with a valid credit card. There is no cost for this service.

Phone

Pay by phone any time by calling 844-449-7664 and following the system instructions.

Drop Box

Deposit your bill in the drop boxes (PDF) located at the Utilities building at any time on or before the due date. Your payment slip should be included to ensure proper credit to your account. Walk-up boxes are located at each entrance to the Utilities building. 

For added convenience, a drive-through box is located at the Government Center Parkway entrance between the Community Development building and the Utilities building. For your protection, please do not place cash in the drop boxes.

In Person

Pay your bill in person at:

Utilities Department
9840 Government Center Parkway
Chesterfield, VA 23832

Office hours are 8:30 a.m. to 5 p.m. on Monday through Friday with the exception of county holidays.