Payment Methods & Past Due Payments
Utility accounts are billed bimonthly and are due upon receipt. Several payment options are available. The following payment options are available without service fees.
The Customer Portal is available to make payments online. Customers can make a payment without registering. Customers must register with their account/customer number and create a login and password to view account information.
Through the Customer Portal, customers can:
- Make payments with electronic checks (eCheck) or credit cards without service fees.
- View account information from multiple accounts.
- Choose paperless bills.
- Set up automatic payments (AutoPay) with the option of specific frequencies, amounts, and payment choices.
- Call 24/7 technical support service (1-800-420-1663) for login assistance or password resets.
Automatic Payments/Direct Debit
Register in the Customer Portal with AutoPay to have your payment automatically withdrawn based on your choice of payment method and frequency. After you register, you can make changes to payment methods and frequency at your convenience.
Please call the Billing/Customer Service section at 804-748-1291, Monday-Friday,
8:30 a.m.-5 p.m., excluding holidays, if you have any questions.
Mail your bill using the envelope provided in your bimonthly bill. Please include the payment slip to ensure proper credit to your account. Payments should be mailed to:
Department of Utilities
P.O. Box 71143
Charlotte, NC 28272-1143
Chesterfield County Utilities Department
P.O. Box 608
Chesterfield, VA 23832
Pay online with a valid credit card. There is no cost for this service.
Pay by phone any time by calling 844-449-7664 and following the system instructions.
Deposit your bill in the drop boxes (PDF) located outside the Utilities building at any time on or before the due date. Your payment stub should be included to ensure proper credit to your account. Walk-up boxes are located at each entrance to the Utilities building located in the Chesterfield County Government Complex at 9840 Government Center Parkway, Chesterfield, VA 23832.
For added convenience, a drive-through box is located at the Government Center Parkway entrance between the Community Development building and the Utilities building. For your protection, please do not place cash in the drop boxes.
The Chesterfield County Utilities Department will re-open its first-floor customer service center on Monday, June 15 with regular business hours. Services will include accepting water and wastewater payments, accepting applications for new water and/or wastewater connections, establishing new services for customers moving into properties, disconnecting services for customers moving out of properties, and responding to billing questions. Other utility services are available via phone, email, or video conferencing. Department information can be obtained by calling 804-748-1271. Water and wastewater payments can be made at any time through the Customer Portal or by calling 1-844-449-7664.
Health and Safety Guidelines
Customer seating will not be available in the customer service center. To make payments or submit applications for new connections, customers may continue to use the walk-up drop boxes located at each entrance of the Utilities building. For added convenience, a drive-up drop box is located at the Government Center Parkway entrance between the Community Development building and the Utilities building for customers who want to remain in their car while dropping off a payment or application. For your protection, please do not place cash in the drop boxes.
Six-foot social distancing will be maintained, and all customers must wear a facial covering while in the buildings in accordance with state and county requirements. Due to limited availability, we are not able to provide facial coverings so please bring your own. For more information on safety and health guidelines.
If your water consumption appears to be higher than normal
- Check for leaks, especially in toilets, before calling Utilities.
- Take into account the amount of time spent watering lawns or gardens, as this practice uses a significant amount of water.
For information about high bills, call 804-748-1291.
Bills are considered delinquent if payment is not received by the past due after date. If an account remains unpaid after this date, a second notice is mailed and a penalty is assessed. Additionally, interest shall accrue monthly on all bills that are not paid by the past due after date. If the balance is still unpaid, the account may be disconnected and charged a re-connection fee. All outstanding charges, fees and assessments must be paid before service can be restored. For information about outstanding charges, call 804-748-1291.
The Code of the County of Chesterfield, Section 18-30, referring to termination of service for nonpayment of utility charges and security deposit, was revised July 1, 2016.
In accordance with the code, if the bill for any utility charge remains delinquent for 60 days and the director has sent written notice to the consumer that service will be disconnected, the director shall disconnect utility service.
Prior to water service being disconnected due to nonpayment, a courtesy notification door hanger may be left at the service location indicating the account is past due and that payment must be received in Utilities the following business day. There will be a $10 fee added to the full amount of the delinquent bill when the courtesy notification is delivered. If a field technician is dispatched the following business day to disconnect service for nonpayment there will be a fee of $30, plus the amount of the delinquent bill, in order to have service restored.
Hours of Collection
To improve employee safety after normal business hours, we no longer accept payments or phone calls from customers after 5 p.m. to restore water service because of a delinquent payment. Once service is disconnected all payments must be paid at the Utilities building located at:
9840 Government Center Parkway
Chesterfield County government complex
Chesterfield, VA 23832
Monday - Friday
8:30 a.m. - 5 p.m.