Payment Methods & Past Due Payments

  1. Payment Methods
  2. High Bills
  3. Past Due Payments

Utility accounts are billed bimonthly and are due upon receipt. Several payment options are available.

Direct Debit

Complete a Direct Debit Application (PDF) to have your payment automatically withdrawn from your account at the financial institution of your choice ten days after the billing date each month. With this option, you will continue to receive a billing statement each month.

This application also is available by calling 804-748-1291.

Mail

Mail your bill using the envelope provided in your bimonthly bill. Please include the payment slip to ensure proper credit to your account. Payments should be mailed to:

P.O. Box 26725
Richmond, VA 23261

or

Chesterfield County Utilities Department
P.O. Box 608
Chesterfield, VA 23832

Online

Pay online with a valid credit card. There is no cost for this service.

Phone

Pay by phone any time by calling 804-748-1291 and following the system instructions.

Drop Box

Deposit your bill in the drop boxes (PDF) located at the Utilities building at any time on or before the due date. Your payment slip should be included to ensure proper credit to your account. Walk-up boxes are located at each entrance to the Utilities building. 

For added convenience, a drive-through box is located at the Government Center Parkway entrance between the Community Development building and the Utilities building. For your protection, please do not place cash in the drop boxes.

In Person

Pay your bill in person at:

Utilities Department
9840 Government Center Parkway
Chesterfield, VA 23832

Office hours are 8:30 a.m. to 5 p.m. on Monday through Friday with the exception of county holidays.