Payment Methods & Past Due Payments

  1. Payment Methods
  2. High Bills
  3. Past Due Payments

Utility accounts are billed bimonthly and are due upon receipt. Several payment options are available. The following payment options are available without service fees.

Customer Portal

The Customer Portal is available to make payments online. Customers can make a one-time payment without registering. Customers must register with their account/customer number and create a login and password to view account information.

Through the Customer Portal, customers can:

  • Make payments with electronic checks (eCheck) or credit cards without service fees.
  • View account information from multiple accounts.
  • Choose paperless bills.
  • Set up automatic payments (AutoPay) with the option of specific frequencies, amounts, and payment choices.
  • Call 24/7 technical support service (1-800-420-1663) for login assistance or password resets.

Automatic Payments/Direct Debit

Register in the Customer Portal with AutoPay to have your payment automatically withdrawn based on your choice of payment method and frequency. After you register, you can make changes to payment methods and frequency at your convenience.
Please call the Billing/Customer Service section at 804-748-1291, Monday-Friday,
8:30 a.m.-5 p.m., excluding holidays, if you have any questions.

Mail

Mail your bill using the envelope provided in your bimonthly bill. Please include the payment slip to ensure proper credit to your account. Payments should be mailed to:

Department of Utilities
Chesterfield County
P.O. Box 71143
Charlotte, NC 28272-1143

or

Chesterfield County Utilities Department
P.O. Box 608
Chesterfield, VA 23832

Online

Pay online with a valid credit card. There is no cost for this service.

Phone

Pay by phone any time by calling 844-449-7664 and following the system instructions.

Drop Box

Deposit your bill in the drop boxes (PDF) located outside the Utilities building at any time on or before the due date. Your payment stub should be included to ensure proper credit to your account. Walk-up boxes are located at each entrance to the Utilities building located in the Chesterfield County Government Complex at 9840 Government Center Parkway, Chesterfield, VA 23832.

For added convenience, a drive-through box is located at the Government Center Parkway entrance between the Community Development building and the Utilities building. For your protection, please do not place cash in the drop boxes.

In Person

To protect public health during the COVID-19 coronavirus outbreak, the Chesterfield Utilities Building is inaccessible to the public. If you need assistance, please call 804-748-1271. Office hours are 8:30 a.m. to 5 p.m. on Monday through Friday with the exception of county holidays.