Utilities COVID-19 Information

The Chesterfield County Department of Utilities recognizes the impact that COVID-19, or Coronavirus, is having on our customers. Following is important information regarding your water and wastewater service and the accommodations that we are providing during this time.

Water and Wastewater Disconnections Suspended

According to the Centers for Disease Control, handwashing is one of the best ways to protect yourself and your family from getting sick. To promote the safety and health of our customers, we want to ensure that each of you have access to clean, reliable water regardless of your current financial situation. At this time, all water and wastewater service disconnections have been suspended.  

Penalties and Interest Waived

Chesterfield County Code Section 18-29 has been amended to waive penalties and interest on unpaid water and wastewater bills beginning March 25, 2020. This amendment will apply until 30 days after the county-declared emergency is lifted. Utility billing will continue on schedule.

Contactless Payment Options

For the safety of our customers and employees, our building in the Chesterfield County Government Complex is inaccessible to the public. However, we can continue to answer your questions regarding your water and wastewater service and account as well as process your payment. 

  • Please contact us at 804-748-1291 during business hours if you have any questions. Payments can be made over the phone at 1-844-449-7664 and online
  • Please register in our Customer Portal to help you manage your water and wastewater account, set up AutoPay (automatic payments), or receive email notifications instead of paper bills.

We encourage our customers to sign up for electronic bills and using electronic methods for payments.

Protecting Customers and Employees

If we need to come to your home or business regarding your water or wastewater service, our employees will be practicing social distancing and will minimize contact with customers. They may be wearing gloves, personal protective equipment and/or face masks. They can always be identified by a Chesterfield County identification badge or Chesterfield County vehicle.

Please do not hesitate to contact us with any questions. 

Providing you safe, reliable water and wastewater service is our priority today and in the future.