Utilities COVID-19 Information

The Chesterfield County Department of Utilities recognizes the impact that COVID-19, or Coronavirus, is having on our customers. Following is important information regarding your water and wastewater service and the accommodations that we are providing during this time.

Water and Wastewater Disconnections Suspended

According to the Centers for Disease Control, handwashing is one of the best ways to protect yourself and your family from getting sick. To promote the safety and health of our customers, we want to ensure that each of you have access to clean, reliable water regardless of your current financial situation. At this time, all water and wastewater service disconnections have been suspended.  

Penalties and Interest Waived

Chesterfield County Code Section 18-29 has been amended to waive penalties and interest on unpaid water and wastewater bills beginning March 25, 2020. This amendment will apply until 30 days after the county-declared emergency is lifted. Utility billing will continue on schedule.

Utilities Customer Service Center is Open

The Chesterfield County Department of Utilities’ first-floor customer service center is open with regular business hours. Services will include accepting water and wastewater payments, accepting applications for new water and/or wastewater connections, establishing new services for customers moving into properties, disconnecting services for customers moving out of properties, and responding to billing questions. Other utility services are available via phone, email, or video conferencing. Department information can be obtained by calling 804-748-1271. Water and wastewater payments can be made at any time through the Customer Portal or by calling 1-844-449-7664.

Health and Safety Guidelines

Customer seating will not be available in the customer service center.  To make payments or submit applications for new connections, customers may continue to use the walk-up drop boxes located at each entrance of the Utilities building. For added convenience, a drive-up drop box is located at the Government Center Parkway entrance between the Community Development building and the Utilities building for customers who want to remain in their car while dropping off a payment or application. For your protection, please do not place cash in the drop boxes.

Six-foot social distancing will be maintained, and all customers must wear a facial covering while in the buildings in accordance with state and county requirements. Due to limited availability, we are not able to provide facial coverings so please bring your own

The Department of Risk Management and the Department of General Services have worked with the department to implement best public health practices outlined by the Centers for Disease Control and Prevention (CDC), the Virginia Department of Health (VDH), the Occupational Safety and Health Administration (OSHA) and Gov. Northam’s Guidelines for All Business Sectors. This includes:

  • Establishing policies and practices for physical distancing between co-workers and between members of the public.
  • Installing signage and floor markings to remind personnel of new health and safety procedures, including a need for a minimum of 6 feet of physical distancing in areas where individuals may congregate, especially at entrances, in seating areas and in check-out lines.
  • Limiting the occupancy of physical spaces to ensure that adequate physical distancing can be maintained at all times.
  • Implementing enhanced and frequent cleaning and disinfection of frequently-touched surfaces.
  • Establishing designated work entrances to buildings to control pedestrian flow, maintaining spatial distancing and reducing employee and citizen person-to-person physical contact.
  • Requiring facial coverings to be worn by all personnel in the public spaces of the building. Members of the public are required to wear facial coverings inside a public building as required by the Governor’s Executive Order 63.
  • Requiring employees to certify that they will perform a self-assessment of their health and exposure status, including monitoring their symptoms and checking their temperature at the beginning of each day before coming to work. If they present any symptoms or feel ill, they are not to come to work.

 Payment Options

  • Please contact us at 804-748-1291 during business hours if you have any questions. Payments can be made over the phone at 1-844-449-7664 and online
  • Please register in our Customer Portal to help you manage your water and wastewater account, set up AutoPay (automatic payments), or receive email notifications instead of paper bills.

We encourage our customers to sign up for electronic bills and using electronic methods for payments.

Protecting Customers and Employees

If we need to come to your home or business regarding your water or wastewater service, our employees will be practicing social distancing and will minimize contact with customers. They may be wearing gloves, personal protective equipment and/or face masks. They can always be identified by a Chesterfield County identification badge or Chesterfield County vehicle.

Please do not hesitate to contact us with any questions. 

Providing you safe, reliable water and wastewater service is our priority today and in the future.