Employee Excellence

At the outset of the COVID-19 pandemic, the Employee Excellence webpage was created to recognize the resiliency, innovative solutions and adaptability of employees who have helped ensure Chesterfield County Government remains open for business throughout the ongoing public health crisis.  

As the county continues to address the pandemic while safely reopening its doors to the public, this webpage will be updated with the stories of those employees recognized by County Administration Dr. Joe Casey at the monthly Board of Supervisors meetings for exemplifying everyday excellence in service to the county.  

This video serves as a thank you to our county employees who have modified and adapted to continue providing everyday excellence to our citizens during COVID-19 and beyond. We stand ready to serve you!

  1. Everyday Excellence: Department of Real Estate Assessments
  2. Everyday Excellence: Jim Poff
  3. HR and IST: Teleworking
  4. CCPL: Story Time
  5. Treasurer's Office
  6. Parks and Recreation: Redeployments
  7. Utilities
  8. Fleet Services
  9. Fire and EMS
  10. Henricus Historical Park
  11. Mental Health Support Services
  12. Parks and Recreation: Virtual Recreation Programs
  13. Juvenile Detention Home: Greenhouse
  14. Telephone Reassurance Program
  15. Chesterfield County Farmers Market
  16. Circuit Court Clerk
  17. CCPL: Blood Drive
  18. Cooperative Extension: Master Gardeners
  19. Registrar's Office
  20. CCPL: Makerspace
  21. Domestic and Sexual Violence Resource Center
  22. Learning and Performance Center
  23. Building Inspection

Everyday Excellence:
Department of Real Estate Assessments

At the Board of Supervisors meeting on July 22, County Administrator Dr. Joe Casey and Deputy County Administrator Matt Harris recognized the Department of Real Estate Assessments, whose employees’ hard work and dedication to customer service earned a highly complimentary email from a new resident.

“I recently contacted the Real Estate Assessor’s Office and interacted with Tanya Rosser and Zak Hendershott, and my experience was very pleasant,” wrote the resident, in part. He continued, “I’ve had three interactions with this department in the past year, and my experience has been the same every time. It’s apparent to me the department consistently provides superior customer service, and that deserves recognition.”

In addition to applying their customer service skills, Real Estate Assessment employees have continued serving Chesterfield residents and businesses during the COVID-19 pandemic by developing new tools and processes.

The Department of Real Estate Assessments is responsible for maintaining accurate real estate records and assessments on approximately 138,000 properties in Chesterfield County, and that work continued even as much of the department shifted to working remotely. Prior to the county’s telework shift, the department utilized paper building permit forms to catalog value changes of new homes or additions. Now, the department has begun using electronic permit forms and electronic appraisal spreadsheets to process changes in the value of real estate throughout the county.

Four employees from the Appraisal, Audit and Data Entry divisions, Tricia Davis, Evelyn Goddard, Zak Hendershott and Terry Lewis, collaborated on an electronic filing system to track the submission, review and processing of these new digital forms. The system has increased efficiency by reducing the time it normally takes for value changes to be documented, batched, entered and balanced. The new spreadsheets also automatically total values, speeding up the valuation process and reducing the possibility of calculation errors.

Thanks in large part to these new electronic tools, the vast majority of the Real Estate Assessment staff are able to work remotely. On a given weekday, the department estimates that 90% to 95% of its staff is able to telework.

But even processes that cannot be performed electronically have been altered with social distancing guidelines in mind. For example, the department continues to conduct inspections of newly built homes or additions to ensure the construction matches plans filed with the county. Before COVID-19, Real Estate Assessment staff would routinely speak with property owners, take measurements and walk around the entire structure for a visual inspection. To comply with social distancing guidelines, however, the Real Estate Assessment staff now remain in their vehicles while inspecting the exterior attributes of the building, including such items as construction materials and the number of heat pumps. To compensate for these distanced inspections, the Real Estate Assessment staff are more frequently calling builders and sending letters to property owners to confirm some inspection items.

Looking ahead, the department’s temporary electronic solutions are a necessary stopgap while a new Computer-Aided Mass Appraisal (CAMA) system is implemented. But until the CAMA system goes live in early 2021 and allows for an even more automatic appraisal process, the work of the Department of Real Estate Assessment will continue thanks to the innovativeness and adaptability of its employees.

Department of Real Estate Assessments-Everyday Excellence July 2020-Evelyn Goddard, Zak Hendershott

Top left: Evelyn Goddard, senior appraisal specialist; bottom right: Zak Hendershott, appraiser