Departmental Response and Phased Reopening Information

COVID-19 Vaccine Information

The Chesterfield Health District (CHD) is a division of the Virginia Department of Health (VDH). The CHD is comprised of the counties of Chesterfield and Powhatan and the city of Colonial Heights. VDH distributes COVID-19 vaccines to local health districts, such as CHD, which then administer the vaccine to eligible individuals within the health district, according to priority phases set by VDH. For current vaccination data for Chesterfield County and the Chesterfield Health District, as well as overall vaccination data for Greater Richmond region localities, visit the Chesterfield COVID-19 Vaccination Dashboard. The statewide COVID-19 vaccine pre-registration system is available at vaccinate.virginia.gov or by calling 877-VAX-IN-VA (877-829-4682).

To view current information regarding the COVID-19 vaccine in:

As the COVID-19 pandemic continues and in accordance with Centers for Disease Control and Prevention (CDC) and the Virginia Department of Health (VDH) recommendations and guidelines, Chesterfield County is implementing a phased reopening of government buildings and facilities. Please continue to check below for new and updated information regarding department initiatives and procedures. 

Specific Event Information

If you are looking for information about a specific event, please visit our County Calendar. Areas of interest calendars can be selected by using the "Select a Calendar" drop-down function and topics can also be keyword-searched by using the calendar search bar feature.

Chesterfield Pandemic Virus Policy

Chesterfield County is committed to the health and safety of its employees, contractors and workplace visitors and is committed to minimizing the risk of exposure and transmission of pandemic viruses through the workplace, like pandemic influenza and COVID-19. The county will make all reasonable efforts to provide essential services to residents on an uninterrupted basis during a pandemic viral outbreak. Read the full Pandemic Virus Policy.


Departments and Services Information; Phased Reopening Announcements: 

  • Building Inspection
    • New application submittals will no longer be accepted through Permits and Fees. Customers now have the option of applying through the ELM portal, mail, courier or fax.
    • Six-foot social distancing will be maintained and all customers must wear a mask while in the buildings in accordance with state and county requirements. Due to limited availability of masks, we are not able to provide masks, so please bring your own.
    • Permit applications sent via mail or commercial courier will be accepted and processed.
    • Customer deliveries are being handled through the use of an interior pickup/drop off bucket located at the customer service area entrance directly inside the Community Development Building (9800 Government Center Parkway).
    • The walk-thru permit process is suspended until further notice.
  • Chesterfield County Public Library (CCPL) 
    • All CCPL locations are open to the public. Please be aware that there is limited seated, public computer stations and services available. Masks and spatial distancing are required. Each open location operates on the following schedule:
      • Monday through Thursday, 10 a.m-6 p.m.
      • Friday and Saturday, 10 a.m.-5 p.m.
      • Phone service is available 9 a.m.-5 p.m., and an online chat service is available from 10 a.m.-4 p.m.
      • All CCPL locations will continue to offer curbside services. Residents are encouraged to utilize these curbside services as well as the virtual services offered on the CCPL website.
    • Libraries are available 24/7 at library.chesterfield.gov. Check out the Stream and Download page for access to online magazines, TV shows, movies, books and music.
    • Phone assistance is available, call 804-751-CCPL (2275). Current operating hours are Monday-Saturday, 9 a.m.-5 p.m.
    • Current curbside pickup hours are Monday-Saturday, 10 a.m.-4 p.m. Curbside Printing service is available, find more info on our Print, Scan, Copy page.
    • Find out more about Learning Pods.
    • Loan Period Information: 
      • Three Week Loan Period: Books, Audio Books, CDs - Due within 21 days of checkout date
      • One Week Loan Period: DVDs, magazines, Virginia State Park passes and electricity meters - Due within 7 days of checkout date
    • Returns: CCPL has reopened book drops.  Materials can be returned 24/7.  Items will be quarantined according to health department guidelines. It may take up to a week for items to be returned from your account.
  • Chesterfield County Public Schools (CCPS)
  • Citizen Information and Resources
    • Mobility Services - Announcement regarding Access Chesterfield program:
      • Chesterfield County Public Library is selling vouchers at open location and through their curbside service. It is critical that customers follow the library’s curbside service procedures as outlined in the Purchase Vouchers tab on the Access Chesterfield page.  
      • Voucher sales may still be handled through the mail by using our voucher order form (PDF). It may take two weeks to receive vouchers via this method.
      • Masks Required: The Centers for Disease Control and Prevention (CDC) issued an Order (PDF) on Friday, Jan. 29, 2021, requiring the wearing of masks by travelers to prevent spread of the virus that causes COVID-19. Transportation operators must also require all passengers to wear masks when boarding, disembarking and for the duration of the travel. This Order must be followed by all passengers on public transportation (e.g., airplanes, ships, ferries, trains, subway, buses, taxis and ride-shares) traveling into, within or out of the United States as well as transportation operators (e.g., crew, drivers, conductors and other works involved in the operation of transportation). People must wear masks that cover both the mouth and nose when awaiting, boarding, traveling on or disembarking public transportation. This applies to all aged 2 years and older. 
      • We want you to make your appointment - Access On Demand is available. We recommend using our Access On Demand service, when possible, to ensure more social distancing.
    • Postponed: Government Citizens Academy. New 2021 dates TBD.
    • Postponed: My Chesterfield Academy. New 2021 dates TBD.
  • Commissioner of the Revenue
  • Community Enhancement
    • The best way to contact Community Enhancement is to call 804-748-1500 or 804-748-1229. You may also contact Community Enhancement via email at CE@chesterfield.gov or LI@chesterfield.gov. All messages will be returned as soon as possible.
      • Court cases are being continued by the courts. You will be notified by the Courts of your new court date. Visit the Courts Response page for additional information.
      • If you need to know the amount of taxes owed to obtain your County License, please contact the Treasurer at 804-748-1201. Please visit the Treasurers’ webpage for more information.
      • Inspections continue to be performed.
      • Code Enforcement complaints can be submitted online.
  • Convenience Centers
    • Chesterfield County’s convenience centers, the Northern Area Convenience Center and the Southern Area Convenience Center, are operating on a normal schedule.
    • Credit and debit cards are the ONLY method of payment during the COVID-19 pandemic. No cash accepted.
    • Upcoming Holiday Closure: Both the Northern Area and Southern Area Convenience Centers will be closed Monday, May 31 in observation of the Memorial Day holiday.
  • Cooperative Extension (Now a part of Parks and Recreation!)
    • The Chesterfield Cooperative Extension Laboratory is open to the public. Staff is available to assist residents by providing information regarding their plant disease, insect or weed problems Monday-Friday from 8 a.m.-4:30 p.m. Please email us at vce@chesterfield.gov with high resolution pictures (as attachments, not embedded) and a description of your concerns or questions. We will try to digitally diagnose your problem and provide you with a recommendation. If you need to bring in samples to our lab, we ask that you drop off the samples and a staff member will be in contact with recommendations. No waiting or sitting in the office will be allowed.
  • Courts
    • Please visit Courts’ Response to COVID-19 Coronavirus for all Courts-related updates.
    • See information regarding the Declaration of Judicial Emergency ordered by the Supreme Court of Virginia.
    • All persons aged five (5) and older must wear a face covering that covers the nose and mouth when entering the Chesterfield Courthouses.  It is expected that visitors will supply their own face covering; however, the Courts will provide disposable masks for those visitors who do not have their own.  Individuals without a face mask will not be permitted to enter the courthouse except for those who cannot safely wear a face mask because of a health-related condition.
    • The Court can conduct remote hearings as appropriate.  Please see Remote Appearances for more information.
    • The Sheriff’s Office will initiate temperature screening of visitors at the main entrances of both courthouses as a condition of entry.  
    • Screeners will be masked and gloved.  If anyone is turned away for having a temperature at or above 100 degrees who is also a participant in a hearing, the Sheriff’s Office will immediately advise the presiding judge.  Such persons may still participate in a scheduled hearing by telephone from outside the courthouse at the discretion of the presiding judge.
    • Courts Operations and Public Services Current Information: 
    • Claiming a Notary Public Commission During COVID-19 Pandemic
    • Probate and Estate Assistance During COVID-19 Pandemic
    • Online prepayments of traffic cases (where appropriate) and online payments of all fines and costs are strongly encouraged.
    • Inmates: Where possible, hearings will be held via videoconferencing; out of state witnesses will not be transported.  Riverside Regional Jail has temporarily suspended in-person visitation; video visits may be accommodated.  
    • Please do not visit the courthouses unless you absolutely have to; if you are not necessary to a proceeding or may be able to conduct your business at a later date, please stay home.
    • Travelers from a Level 2 or 3 Travel Health Notice Country: Notify the Court immediately if you are summoned, via phone or email; your case will be continued. Do not come in person. 
    • Illness: If you are sick, notify the Court immediately if you are summoned, via phone or email; your case may be continued. Do not come in person.
    • Attorneys:  Attorneys may drop off filings in the Clerk’s Office without being required to wait.
  • Fire and EMS
  • Information Systems Technology
  • Internal Audit
    • The Internal Audit office is closed to the public until further notice; the department is currently teleworking but fully operational.
    • You can reach Internal Audit by email or call 804-748-1240 and a member of the department will respond as quickly as possible.
  • Mental Health Support Services (MHSS) 
    • The Department of Mental Health Support Services will remain in operation, with staff present in the office and working remotely. Office hours are Monday-Friday 8 a.m. - 5 p.m. Crisis services are available 24 hours a day, seven days a week. Offices will be inaccessible to the public except by emergency appointment only. Regular client appointments are being conducted by telephone or through telehealth options. Appointments can be scheduled by calling the main agency number at 804-748-1227. Individuals experiencing a psychiatric emergency should call the crisis line at 804-748-6356.
    • Mental Health Support Services (MHSS) COVID-19 Resource Guide (PDF)
    • Mental Health Support Services (MHSS) Mental Health Information and Resource Guide (PDF)
    • Families First Remains Open During COVID-19: Families First continues to provide services during the COVID-19 pandemic. All services are provided virtually through phone and online platforms to protect citizen and staff safety.
  • Parks and Recreation
    • Office Hours – The Parks and Recreation administration office at 12140 Harrowgate Road, Chester is open Monday-Friday, 8:30 a.m. - 5 p.m.

    • County recreation centers office hours: Bensley and Ettrick recreation centers will be open: 8:30 a.m. – 6 p.m. Monday-Thursday; 8:30 a.m. – noon on Friday. Stonebridge Recreation Center will be open 8:30 a.m. – 6 p.m. Monday–Thursday; and 8:30 a.m. – 5 p.m. on Friday. In addition to office hours, all centers will be open for classes and public meetings, seven days a week, 8:30 a.m. to 10 p.m.

    • Please review the important information below about our facilities and programs:

      • Fields/courts will open for recreational sports and rental of fields for recreational sports practices and training only. 
      • Consistent with state guidance regarding contact sports, no games, scrimmages or tournaments without prior Parks and Recreation Department approval.
      • The total number of participants of outdoor recreational sports cannot exceed the lesser of 50% of the occupancy load of the venue, if applicable, or 250 persons. For sports played on a field, spectators are limited to 25 persons per field. For outdoor youth recreational sports, spectators may not be present with the following exceptions: parents, guardians and caretakers who are supervising children playing in the sports event, and other children in the parent’s, guardian’s or caretaker’s care.
      • For details visit: Return to Play Protocol
      • Rockwood Nature Center will be open Friday to Sunday, noon - 5 p.m. Attendance limited to six persons or two small family groups.
      • Only select recreation programs will be operated initially to ensure you can safely participate while abiding by social distancing and CDC guidelines.
    • What you can expect when you visit our indoor facilities:

      • Masks are required inside buildings
      • There may be designated entry and exit doors, as well as one-way pedestrian traffic patterns
      • Plexiglass protection at customer service desks
      • Hand sanitizer available
      • Enhanced cleaning and disinfecting of high-traffic public areas
      • Signage reminding patrons of social distancing guidelines
      • Centers will have limited capacities
      • Staff will be wearing masks at all times. Staff are also required to perform a pre-work health screening and temperature check each day before reporting to work.
      • County parks remain open. Amenities are not sanitized. When you visit the parks, patrons are recommended to take preventative action including self-monitoring and practicing social distancing.
      • For more information, visit www.chesterfield.gov/parks.
    • Chesterfield LIVE! 2021 Canceled: The Chesterfield LIVE! music festival scheduled for Saturday, May 29, 2021, has been canceled due to the COVID-19 pandemic. As soon as information on the 2022 event is available, it will be posted on the Chesterfield LIVE! webpage
  • Planning 
    • The Community Development Customer Service Center is open to the public. However, direct meetings with staff may be limited to a video conference or require an appointment to be set up by the appropriate staff member. To schedule an appointment, contact Planning staff by calling 804-748-1050 or by emailing planning@chesterfield.gov..
    • The Chesterfield County Community Development Division offers the Enterprise Land Management (ELM) Citizen Access Portal which handles functions across departments for planning, zoning and development, permitting and inspections, utility connections and code enforcement.
    • For updates regarding other Planning-related meetings (Preservation Committee, Community Meetings, etc.), visit the Planning Department webpage.
  • Planning Commission
  • Police
    • The Chesterfield County Police Department and Chesterfield County maintain a robust social media presence. Please refer to these resources - and only these resources - for information relating to any known threats, hazards, or informational updates. We cannot confirm validity from any other sources.
  • Real Estate Assessment
    • Until further notice, county government office buildings are open with limited services in response to the COVID-19 pandemic. Services may be accessed online, via telephone or by appointment. For questions regarding an assessment notice or the appeal process, please contact the Department of Real Estate Assessments by phone at 804-748-1321 or by emailing the Assessor.  An appointment is required for in-person assistance.
  • Registrar
  • Sheriff’s Office
    • Chesterfield County Jail: The Chesterfield County Jail has implemented the following measures to minimize the risk of exposure and transmission of pandemic viruses: 
      • Stopped entry of all volunteers and facilitators until further notice.
      • Taking baseline temperatures for all new inmate committals and contractors who enter the facility.
      • Asking a baseline questionnaire to all new inmate committals and contractors before granting entry.
      • Identified isolation areas within the jail for any new inmate committals who have a temperature of 100.4 or greater. 
      • Encouraging all employees to wear gloves when handling paperwork.
      • Continuous disinfecting of all areas throughout the jail. 
      • Video visits can be done through the internet directly from your personal phone or laptop while at home.
    • Sheriff’s Office will regularly update the Chesterfield County Sheriff’s Office Facebook page as they receive additional information.

  • Social Security Administration
    • Social Security Unveils Redesigned Retirement Benefits Portal at www.socialsecurity.gov 

      The Social Security Administration announced the first of several steps the agency is taking to improve the public’s experience on its website. The newly redesigned retirement benefits portal, at www.socialsecurity.gov/benefits/retirement, will help millions of people prepare for and apply for retirement. Users will be able to find out how to Learn, Apply and Manage retirement benefits, and learn how to create a personal my Social Security account online. More improvements to Social Security’s website are planned for later in 2020 as the agency seeks to continuously improve the public experience at www.socialsecurity.gov.

    • Online Social Security Tools and Resources - The Social Security Administration, a federal agency, offers a number of tools and resources to help the public understand Social Security, their benefits and the agency itself:

      • my Social Security: Check out your Social Security Statement, change your address and manage your benefits online today. | SSA.gov/myaccount
      • Social Security Number: Your Social Security number remains your first and continuous link with Social Security. | SSA.gov/ssnumber
      • Benefit Planner: Social Security has a variety of calculators to help you understand your Social Security protection and plan for your financial future. | SSA.gov/benefits/calculators
      • FAQs: Get answers to frequently asked questions about Social Security. | SSA.gov/faq
    • Social Security Benefits Will be Paid On Time - Social Security and Supplemental Security Income (SSI) benefit payments will continue to be paid on time during the COVID-19 pandemic. The agency also reminds everyone to be aware of scammers who try to take advantage of the pandemic to trick people into providing personal information or payment via retail gift cards, wire transfers, internet currency or by mailing cash. Please visit the agency’s COVID-19 webpage at www.socialsecurity.gov/coronavirus/ for important information and updates.
    • Need help from Social Security?  Many of our services are available online at www.ssa.gov/onlineservices, including:
      • Applying for retirement, disability and/or Medicare benefits.
      • Setting up or changing your direct deposit.
      • Changing your address, if you get benefits.
      • Getting proof of your benefits.
      • Check the status of an application or appeal.
      • Request a replacement Social Security card (in most areas). 
      • Print a benefit verification letter.
    • Call Your Local Office - During the current coronavirus pandemic, we continue to provide help to you and other people in your communities.  While our offices are not providing service to walk-in visitors due to COVID-19, we remain ready and able to help you by phone with most Social Security business.  You can speak with a representative by calling your local Social Security office or our National 800 Number.  You can find local office phone numbers online by using our Social Security Office Locator at www.ssa.gov/locator.
  • Social Services
    • Limited Services Offered by Appointment Only: The Department of Social Services will remain in operation, with staff present in the office and working remotely. Office hours are Monday-Friday 8:30 a.m. - 5 p.m. Offices will be inaccessible to the public except by appointment and to issue emergency EBT replacement cards. Appointments can be scheduled by calling your case worker directly, calling the main agency number at 804-748-1100 or email your questions. We continue to service our community.

  • Speakers Bureau
    • Canceled: All scheduled Speakers Bureau engagements are cancelled. No new requests will be taken at this time.
  • Treasurer
    • Tax Payment Options: Please view this video featuring Chesterfield County Treasurer Rebecca Longnaker as she provides information on a variety of tax payment options during COVID-19 closures. 
    • New Payment Kiosk and Upgrades to Online Tax Payment Portal: In a continuing effort to increase customer service to Chesterfield County’s taxpayers, the Treasurer’s Office announces improvements to the new online payment portal and the opening of a new payment kiosk. View the video regarding these improvements.
    • Online Tax Payment Plan Application: Chesterfield County Treasurer’s Office is here to assist citizens in the timely payments of their taxes. If you believe you will be unable to pay your Chesterfield County personal property taxes or real estate taxes on time, you may qualify for a tax payment plan through the Treasurer’s Office. Terms and conditions of tax payment plans are determined on a case-by-case basis, but the plans are designed to provide relief to those without sufficient funds to pay the full amount of their tax statements by the tax due date.
  • Utilities
    • Utilities Customer Service Center Open
      The Chesterfield Utilities’ Department’s first-floor customer service center is open with regular business hours. Visit the Utilities COVID-19 Information page for further information on the services available and health and safety guidelines.
    • Utilities COVID-19 Information
      The Chesterfield County Department of Utilities recognizes the impact that the COVID-19 pandemic is having on our customers. For information regarding your water and wastewater service and the accommodations that we are providing at this time, see Utilities COVID-19 Information.
    • Assistance with Past-Due Water/Wastewater Bills
      If you or someone in your household is experiencing a financial hardship resulting directly or indirectly from the COVID-19 pandemic or has experienced a hardship to pay during the COVID-19 public health emergency, you can apply online for assistance. See Utilities COVID-19 information.  

  • Virginia Department of Motor Vehicles (DMV)