COVID-19 Departmental Phased Reopening Information

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As the COVID-19 situation continues to develop and in accordance with Centers for Disease Control and Prevention (CDC) and the Virginia Department of Health (VDH) recommendations and guidelines, Chesterfield County will be announcing a phased reopening of government buildings and facilities. Please continue to check below for new and updated information regarding department initiatives and procedures. 

Specific Event Information

If you are looking for information about a specific event, please visit our County Calendar. Specific department calendars can be selected by using the "Select a Calendar" drop-down function and topics can also be keyword-searched by using the calendar search bar feature.

Chesterfield Pandemic Virus Policy

Chesterfield County is committed to the health and safety of its employees, contractors and workplace visitors and is committed to minimizing the risk of exposure and transmission of pandemic viruses through the workplace, like pandemic influenza and COVID-19. The county will make all reasonable efforts to provide essential services to residents on an uninterrupted basis during a pandemic viral outbreak. Read the full Pandemic Virus Policy.


Departments and Services Information; Phased Reopening Announcements: 

  • Building Inspection
  • Chesterfield County Public Library (CCPL) 
    • As part of of the county’s phased reopening, some CCPL branches are reopening while others remain closed to the public. Please continue to check back for updates regarding which branches and services are reopening and when. 
    • Libraries are available 24/7 at library.chesterfield.gov. Check out the Stream and Download page for access to online magazines, TV shows, movies, books and music.
    • Phone assistance is available, call 804-751-CCPL (2275). Current operating hours are Monday-Saturday, 9 a.m.-5 p.m.
    • Curbside service is available for picking up holds. Current curbside pickup hours are Monday-Saturday, 10 a.m.-4 p.m. Curbside Printing service is available, find more info on our Print, Scan, Copy page.
    • Due dates for items currently checked out have been updated to Monday, Aug. 31, 2020.
    • Returns beginning Tuesday, Aug. 11: Beginning Tuesday, Aug. 11, CCPL will begin accepting returns Monday-Saturday during open hours at open locations, and 10 a.m.-4 p.m. at all other locations. Please place items in the designated bins. Book drops remain closed. Items will be quarantined according to health department guidelines. It may take up to a week for items to be returned from your account.
    • Three CCPL locations, specifically Central Library, Meadowdale Library and the North Courthouse Road Library, are open to the public. Each location will operate on the following schedule:
      • Monday through Thursday, 10 a.m. to 6 p.m.
      • Friday and Saturday, 10 a.m. to 5 p.m.
      • At these locations, phone service will be available 10 a.m. to 5 p.m., and an online chat service will be available from 10 a.m. through 4 p.m.

        Though these three locations are open, all CCPL locations will continue to offer curbside services. Residents are encouraged to utilize these curbside services as well as the virtual services offered on the CCPL website.

        Returns of materials are only accepted on Mondays, Wednesday and Saturdays, including at the three reopened locations. All returned materials are quarantined for at least 72 hours per guidelines from the Northeast Documents Conservation Center and Chesterfield County’s Department of Risk Management.

        The due date for all checked-out materials has been extended to Aug. 31, and all fines have been waived through that date.

        CCPL is not currently accepting cash for any transactions; residents must pay by check or credit cards.

  • Chesterfield County Public Schools (CCPS)
  • Citizen Information and Resources
    • Mobility Services - Announcement regarding Access Chesterfield program:
      • Chesterfield County Libraries are selling vouchers through their curbside service.  It is critical that customers follow the library’s curbside service procedures as outlined in the Purchase Vouchers tab on the Access Chesterfield page.  

      •  Voucher sales may still be handled through the mail by using our voucher order form. It is taking between 8 and 10 days for Mobility Services to receive orders through the mail and staff are processing all sales daily and mailing them out immediately. With that, it could be in excess of 14 to 16 days to get vouchers.  

      • We want you to make your appointment - Access On Demand is available. We recommend using our Access On Demand service, when possible, to ensure more social distancing.

    • Postponed: 2020 Government Citizens Academy. New dates TBD.
    • Postponed: 2020 My Chesterfield Academy. New dates TBD.
  • Commissioner of the Revenue
    • Offices of the Commissioner of the Revenue and the Treasurer are open to the public. Please read the full news release and view the video for more information.
  • Community Enhancement
    • The best way to contact Community Enhancement is to call 804-748-1500 or 804-748-1229. You may also contact us via email at CE@chesterfield.gov or LI@chesterfield.gov. All messages will be returned as soon as possible.
      • Court cases are being continued by the courts. You will be notified by the Courts of your new court date. Visit the Courts Response page for additional information.
      • If you need to know the amount of taxes owed to obtain your County License, please contact the Treasurer at 804-748-1201. Please visit the Treasurers’ webpage for more information.
      • Inspections continue to be performed.
      • Code Enforcement complaints can be submitted online.
  • Convenience Centers
    • Chesterfield County’s convenience centers, the Northern Area Convenience Center and the Southern Area Convenience Center, are operating on a normal schedule.
    • Credit and debit cards (Visa and MasterCard) are the ONLY method of payment during the COVID-19 pandemic. No cash accepted. 
    • Holiday Closure: Both convenience center locations will be closed Monday, Sept. 7, for the Labor Day Holiday.
  • Cooperative Extension (Now a part of Parks and Recreation!)
    • The Chesterfield Cooperative Extension Laboratory is open to the public. Staff is available to assist residents by providing information regarding their plant disease, insect or weed problems Monday through Friday from 8 a.m.-4:30 p.m. Please email us at vce@chesterfield.gov with high resolution pictures (as attachments, not embedded) and a description of your concerns or questions. We will try to digitally diagnose your problem and provide you with a recommendation. If you need to bring in samples to our lab, we ask that you drop off the samples and a staff member will be in contact with recommendations. No waiting or sitting in the office will be allowed. 
      • Cancelled: Grass Roots for 2020
      • Cancelled: Learn Your Landscape for 2020
      • Cancelled: Bumblebee Jamboree for 2020
      • Cancelled: 4-H Camp Overnight and Day Camps
  • Courts
    • Please visit Courts’ Response to COVID-19 Coronavirus for all Courts-related updates.
    • See information regarding the Declaration of Judicial Emergency ordered by the Supreme Court of Virginia.
    • All persons aged ten (10) and older must wear a face covering that covers the nose and mouth when entering the Chesterfield Courthouses.  It is expected that visitors will supply their own face covering; however, the Courts will provide disposable masks for those visitors who do not have their own.  Individuals without a face mask will not be permitted to enter the courthouse except for those who cannot safely wear a face mask because of a health-related condition.
    • The Court can conduct remote hearings as appropriate.  Please see Remote Appearances for more information.
    • The Sheriff’s Office will initiate temperature screening of visitors at the main entrances of both courthouses as a condition of entry.  
    • Screeners will be masked and gloved.  If anyone is turned away for having a temperature at or above 100 degrees WHO IS ALSO A PARTICIPANT IN A HEARING, the Sheriff’s Office will immediately advise the presiding judge.  Such persons MAY still participate in a scheduled hearing by telephone from outside the courthouse AT THE DISCRETION OF THE PRESIDING JUDGE.
    • Courts Operations and Public Services Current Information: 
    • Claiming a Notary Public Commission During COVID-19 Pandemic
    • Probate and Estate Assistance During COVID-19 Pandemic
    • Online prepayments of traffic cases (where appropriate) and online payments of all fines and costs are strongly encouraged
    • Inmates: Where possible, hearings will be held via videoconferencing; out of state witnesses will not be transported.  Riverside Regional Jail has temporarily suspended in-person visitation; video visits may be accommodated.  
    • Please do not visit the courthouses unless you absolutely have to; if you are not necessary to a proceeding or may be able to conduct your business at a later date, please stay home
    • Travelers from a Level 2 or 3 Travel Health Notice Country: Notify the Court immediately if you are summoned, via phone or email; your case will be continued. DO NOT COME IN PERSON.
    • Illness: If you are sick, notify the Court immediately if you are summoned, via phone or email; your case may be continued. DO NOT COME IN PERSON.
    • Attorneys:  Attorneys may drop off filings in the Clerk’s Office without being required to wait
  • Fire and EMS
  • Internal Audit
    • The Internal Audit office is closed to the public until further notice; the department is currently teleworking but fully operational.
    • You can reach Internal Audit by email or call 804-748-1240 and a member of the department will respond as quickly as possible.
  • Mental Health Support Services (MHSS) 
    • The Department of Mental Health Support Services will remain in operation, with staff present in the office and working remotely. Office hours are M-F 8 a.m. - 5 p.m. Crisis services are available 24 hours a day, 7 days a week. Offices will be inaccessible to the public except by emergency appointment only. Regular client appointments are being conducted by telephone or through telehealth options. Appointments can be scheduled by calling the main agency number at 804-748-1227. Individuals experiencing a psychiatric emergency should call the crisis line at 804-748-6356.
    • Mental Health Support Services (MHSS) COVID-19 Resource Guide
    • Mental Health Support Services (MHSS) Mental Health Information and Resource Guide
    • Families First Remains Open During COVID-19: Families First continues to provide services during the COVID-19 pandemic. All services are provided virtually through phone and online platforms to protect citizen and staff safety.
  • Parks and Recreation
    • Expanded Office Hours - Effective, August 1, county recreation centers will have expanded office hours. Bensley and Ettrick recreation centers will be open: 8:30 a.m. – 6 p.m. Monday-Thursday; 8:30 a.m. – noon on Friday. Stonebridge Recreation Center will be open 8:30 a.m. – 6 p.m. Monday–Thursday; and 8:30 a.m. – 5 p.m. on Friday. In addition to office hours, all centers will be open for classes and public meetings, seven days a week, 8:30 a.m. to 10 p.m. 

    • Dutch Gap Conservation Area Trail - The trail at the Dutch Gap Conservation Area will be closed Saturday, Aug. 1, 2020 through Sunday, Aug. 16, 2020 because of scheduled work by Dominion Energy. Dominion will be making improvements requiring access across the trail. It will reopen to the public on Monday, Aug. 17, 2020. In the meantime, residents can enjoy other trails at R. Garland Dodd Park at Point of Rocks at 201 Enon Church Road or the John J. Radcliffe Appomattox River Conservation Area at 21501 Chesdin Road.

    • Parks and Recreation is reopening some of facilities. Please review the important information below about our facilities and programs:

      • Fields/courts will open for recreational sports and rental of fields for recreational sports practices and training only. 
      • Consistent with state guidance regarding contact sports, no games, scrimmages or tournaments without prior Parks and Recreation Department approval.
      • The total number of attendees (including both participants and spectators) of outdoor recreational sports cannot exceed the lesser of 50% of the occupancy load of the venue, if applicable, or 50 persons. For sports played on a field, attendees are limited to 50 persons per field. For outdoor youth recreational sports, spectators may not be present with the following exceptions: parents, guardians and caretakers who are supervising children playing in the sports event, and other children in the parent’s, guardian’s or caretaker’s care. Participants in outdoor youth recreational sports are not limited to 50% of the occupancy load of the venue or the 50 persons limit.
      • For details visit: Return to Play Protocol
      • Bensley, Ettrick and Stonebridge recreation centers. Office hours are Monday to Thursday, 8:30 a.m. - 6 p.m.
      • Rockwood Nature Center will be open Tuesday to Friday, noon - 5 p.m.
      • Only select recreation programs will be operated initially to ensure you can safely participate while abiding by social distancing and CDC guidelines.
    • What you can expect when you visit our centers:

      • Masks are required inside the centers
      • There may be designated entry and exit doors, as well as one-way pedestrian traffic patterns
      • Plexiglass protection at customer service desks
      • Hand sanitizer available
      • Enhanced cleaning and disinfecting of high-traffic public areas
      • Signage reminding patrons of social distancing guidelines
      • Centers will have limited capacities
      • Staff will be wearing masks at all times. Staff are also required to perform a pre-work health screening and temperature check each day before reporting to work.
    • In this video, Chesterfield Parks and Recreation Director James Worsley provides information about the facilities that are reopening to the public in June, including the Bensley, Ettrick and Stonebridge recreation centers, Rockwood Nature Center and athletic fields and courts for recreational sports practices and training only. Select recreation programs will also be available. For more information, visit www.chesterfield.gov/parks.
    • Chesterfield LIVE! 2021 Announcement: The Chesterfield LIVE! music festival will be held on Saturday, May 29, 2021. This free, family-friendly musical event hosted by Chesterfield County in partnership with the Richmond Symphony and the Chesterfield Chamber of Commerce, will feature premiere musical acts, all performing under the Symphony’s iconic “Big Tent.” Already confirmed to perform in 2021 are popular musical acts including the Richmond Symphony, jazz ensemble Good Shot Judy and the R&B and soul band En’Novation. The event is hosted at the Chesterfield County Fairgrounds, 10300 Courthouse Road.
      Chesterfield LIVE! was originally scheduled to return for its second year on Saturday, May 9, 2020, but was re-scheduled based on social distancing orders and guidelines established by Virginia Governor Ralph Northam, the Centers for Disease Control and Prevention (CDC) and the Virginia Department of Health (VDH). Read the full news release
  • Planning 
    • The Community Development Customer Service Center is open to the public - read this announcement (PDF) for more information.  Planning staff can be reached by calling 804-748-1050 or by emailing planning@chesterfield.gov
    • The Planning Department is accepting new applications for the zoning cases, site plans and subdivisions. Due to some limitations that we have in the Planning Department because of the COVID-19 outbreak, the Planning Department has updated our process for reviewing Site Plan/Subdivision applications and resubmittals. For a  detailed explanation on the steps for the process, please read: E-filing of Development Plans to Chesterfield County (PDF)
    • For updates regarding other Planning-related meetings (Preservation Committee, Community Meetings, etc.), visit the Planning Department webpage.
  • Planning Commission
  • Police
    • The Chesterfield County Police Department and Chesterfield County maintain a robust social media presence. Please refer to these resources - and only these resources - for information relating to any known threats, hazards, or informational updates. We cannot confirm validity from any other sources.
  • Registrar
  • Sheriff’s Office
    • Chesterfield County Jail:The Chesterfield County Jail has implemented the following measures to minimize the risk of exposure and transmission of pandemic viruses: 
      • Stopped entry of all volunteers and facilitators until further notice.
      • Taking baseline temperatures for all new inmate committals and contractors who enter the facility.
      • Asking a baseline questionnaire to all new inmate committals and contractors before granting entry.
      • Identified isolation areas within the jail for any new inmate committals who have a temperature of 100.4 or greater. 
      • Encouraging all employees to wear gloves when handling paperwork.
      • Continuous disinfecting of all areas throughout the jail. 
      • Video visits can be done through the internet directly from your personal phone or laptop while at home.
    • Sheriff’s Office will regularly update the Chesterfield County Sheriff’s Office Facebook page as they receive additional information.

  • Social Security Administration
    • Social Security Unveils Redesigned Retirement Benefits Portal at www.socialsecurity.gov 

      The Social Security Administration announced the first of several steps the agency is taking to improve the public’s experience on its website. The newly redesigned retirement benefits portal, at www.socialsecurity.gov/benefits/retirement, will help millions of people prepare for and apply for retirement. Users will be able to find out how to Learn, Apply and Manage retirement benefits, and learn how to create a personal my Social Security account online. More improvements to Social Security’s website are planned for later in 2020 as the agency seeks to continuously improve the public experience at www.socialsecurity.gov.

    • Social Security Benefits Will be Paid On Time - Andrew Saul, Commissioner of Social Security, reminds the public that Social Security and Supplemental Security Income (SSI) benefit payments will continue to be paid on time during the COVID-19 pandemic. The agency also reminds everyone to be aware of scammers who try to take advantage of the pandemic to trick people into providing personal information or payment via retail gift cards, wire transfers, internet currency or by mailing cash, to maintain Social Security benefit payments or receive economic impact payments from the Department of the Treasury.

      “Social Security will pay monthly benefits on time and these payments will not be affected by the COVID-19 pandemic,” Commissioner Saul said. “I want our beneficiaries to be aware that scammers may try to trick you into thinking the pandemic is stopping or somehow changing your Social Security payments, but that is not true. Don’t be fooled.”

      The Department of the Treasury will soon provide information about economic impact payments under the recently enacted law, the Coronavirus Aid, Relief, and Economic Security Act, or CARES Act. Treasury, not Social Security, will be making direct payments to eligible people. Please do not call Social Security about these payments as the agency does not have information to share.

      The agency continues to direct the public to its online self-service options whenever possible. Local offices are closed to the public but are available by phone. People can find their local field office phone number by accessing the Field Office Locator.

      To allow available agents to provide better phone coverage, the agency is temporarily changing the National 800 Number hours to 8 a.m. to 5:30 p.m. local time. The agency is experiencing longer than normal wait times on the 800 Number and asks the public to remain patient, use its online services at www.socialsecurity.gov, or call their local office.

      Please visit the agency’s COVID-19 webpage at www.socialsecurity.gov/coronavirus/ for important information and updates.
    • Need help from Social Security?  Many of our services are available online at www.ssa.gov/onlineservices, including:
      • Applying for retirement, disability and/or Medicare benefits.
      • Setting up or changing your direct deposit.
      • Changing your address, if you get benefits.
      • Getting proof of your benefits.
      • Check the status of an application or appeal.
      • Request a replacement Social Security card (in most areas). 
      • Print a benefit verification letter. 
    • We strongly encourage you to try our convenient and secure online services before calling us.  Please be aware that our call wait times are much longer than normal. Save time and go online.
    • For more information, please visit our COVID-19 page at www.ssa.gov/coronavirus. There you can find out what limited services we can provide by phone, and important information about deadlines we are extending to ease the burden on you and medical providers during this pandemic. You can also subscribe to get an email or text message notification when we update the page so you stay informed.
    • During the current coronavirus pandemic, we continue to provide help to you and other people in your communities.  While our offices are not providing service to walk-in visitors due to COVID-19, we remain ready and able to help you by phone with most Social Security business.  You can speak with a representative by calling your local Social Security office or our National 800 Number.  You can find local office phone numbers online by using our Social Security Office Locator at www.ssa.gov/locator.
    • Although you can do most of your business with us online, we know that service channel isn’t right for everyone.  You can still count on us by phone.  If you have a critical situation and we cannot help you with by phone or online, we may be able to schedule an appointment for you.
    • If you need help, please don’t wait until we can see you in person.  Call us now and get the help you need. We also understand that getting medical and other documentation can be difficult due to the pandemic, so we are continuing to extend certain deadlines wherever possible.
  • Social Services
  • Speakers Bureau
    • Cancelled: All scheduled Speakers Bureau engagements are cancelled. No new requests will be taken at this time.
  • Treasurer
    • Offices of the Commissioner of the Revenue and the Treasurer are open to the public. Please read the full news release and view the video for more information.
    • Tax Payment Options: Please view this video featuring Chesterfield County Treasurer Rebecca Longnaker as she provides information on a variety of tax payment options during COVID-19 closures.
    • Online Tax Payment Plan Application: Chesterfield County Treasurer’s Office is here to assist citizens in the timely payments of their taxes. If you believe you will be unable to pay your Chesterfield County personal property taxes or real estate taxes on time, you may qualify for a tax payment plan through the Treasurer’s Office. Terms and conditions of tax payment plans are determined on a case-by-case basis, but the plans are designed to provide relief to those without sufficient funds to pay the full amount of their tax statements by the tax due date.
  • Utilities
    • Utilities Customer Service Center Open
      The Chesterfield Utilities’ Department’s first-floor customer service center is open with regular business hours. Visit the Utilities COVID-19 Information page for further information on the services available and health and safety guidelines.
    • Utilities COVID-19 Information
      The Chesterfield County Department of Utilities recognizes the impact that the COVID-19 pandemic is having on our customers. For information regarding your water and wastewater service and the accommodations that we are providing at this time, see Utilities COVID-19 Information.
    • Proposed Water and Sewer Specification Update
      The Chesterfield County Water and Sewer Specifications and Procedures Manual is in the process of being updated. Learn more about the Water and Sewer Specifications and Procedures Manual revisions.
  • Virginia Department of Motor Vehicles (DMV)