Utilities Application & Billing Procedures

  1. Payments
  2. Closing Your Account
  3. Delinquency & Disconnection
  4. Problems with Service
  5. Security Deposit
  6. Social Security Numbers

Payments

Bill Payment Methods

When choosing a method of payment, remember payments will not be credited to the account until the Utilities department receives the payment and it is posted to the account. Customers may pay their bill by: 

  • Direct Debit
  • Drop Box (PDF) (three night depositories, which are provided for convenience outside the utilities building)
  • EBOX (Home Banking)
  • Mail:
    • Chesterfield County Utilities Department
      P.O. Box 26725
      Richmond, VA 23261
    • Chesterfield County Utilities Department
      P.O. Box 608
      Chesterfield, VA 23832-0009
  • Online
  • Payment in Person at the Utilities Building:
    9840 Government Center Parkway
    Chesterfield, VA 23832
  • Phone: 804-748-1291 - using Interactive Voice Response (IVR)

Mailing of Payment

To avoid a late payment penalty or disconnection, customers should allow five business days for processing payments made at locations other than the Utilities main office.

Leases

Residential tenants must bring an original, signed lease for the property for which they are seeking service before they can establish utility service. If more than one person is the lessee, then all lessees must apply for the service and be listed as responsible parties for the account.

Failure to Receive a Bill

If you do not receive your bill by the third working day after the billing date, you should contact Billing and Customer Service at 804-748-1291 promptly during normal business hours to receive a duplicate bill and/or to find out the amount of your bill so that you can pay it by the due date.

Returned Check Fee

A $35 fee will be charged on all returned checks.