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Moving in or Moving out
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Lawn Irrigation Information
Chesterfield Utilities offers a residential companion meter for water and wastewater customers to measure outside water use separately. Read on...
Opening or Closing a Water/Wastewater Account
If you are moving and wish to open or close an account, call 804-748-1291.
Time Frame
Water can usually be turned on or off within two working days.
Deposits & Fees
There is a $15 fee to open an account. When opening an account, you might be required to pay a deposit. Please call 804-748-1291 and ask a customer service representative for more information regarding the deposit procedure.
Turning Water On & Off
On the day your water is scheduled to be turned on, make sure all faucets and spigots are turned off. If water appears to be running on the property when service is restored, it will be turned off again. Residents are responsible for any usage on an account until it has been officially closed.
Tenants
All tenants are required to provide their original lease and valid identification prior to establishing an account for service. Present these items to:
Chesterfield County Utilities
Billing and Customer Service Section
9840 Government Center Parkway
Chesterfield, VA 23832
Responsible Parties
If a new customer is on a lease with another person or persons, each person (except for minor children) listed as an occupant on the lease needs to be listed on the account as a responsible party.
Multiple Occupants
If there are multiple occupants on the lease who are unavailable at the time service is established, each occupant must complete the application for service for multiple tenants (PDF) and bring it to:
Chesterfield County Utilities
Billing and Customer Service Section
9840 Government Center Parkway
Chesterfield, VA 23832
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Utilities Home
Return to the Utilities homepage.
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Important Notice for All Property Owners & Tenants
Read an updated notice for property owners and tenants informed by Virginia State Senate Bill 1189.
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Utilities Application & Billing Procedures
Read through a listing of important information about a utilities application and utility billing procedures.
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George B. Hayes
Director of Utilities
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Utilities
Physical Address
9840 Government Center Parkway
Chesterfield, VA 23832
Mailing Address
P.O. Box 608
Chesterfield, VA 23832-0009
Phone: 804-748-1271Fax: 804-751-4607
More information about your water and wastewater service and COVID-19.
Hours
Monday - Friday
8:30 a.m. - 5 p.m.
(excluding holidays)
Water / Wastewater Emergencies
Phone: 804-748-1310
Billing & Accounts
Email for Billing and Account Inquiries
Phone: 804-748-1291
Payments by Phone:
Phone: 844-449-7664
Technical Support for Online and Phone Payments:
Phone: 800-420-1663
After Business Hours, Weekends & Holidays
Phone: 804-744-1360