Moving in or Moving out

Opening or Closing an Account

If you are moving and wish to open or close an account, call 804-748-1291.

Time Frame

Water can usually be turned on or off within two working days.

Deposits & Fees

There is a $15 fee to open an account. When opening an account, you might be required to pay a deposit. Please call 804-748-1291 and ask a customer service representative for more information regarding the deposit procedure.

Turning Water On & Off

On the day your water is scheduled to be turned on, make sure all faucets and spigots are turned off. If water appears to be running on the property when service is restored, it will be turned off again. Residents are responsible for any usage on an account until it has been officially closed.

Tenants

All residential tenants are required to provide their original lease and valid identification prior to establishing an account for service. Present these items to:
Chesterfield County Utilities
Billing and Customer Service Section
9840 Government Center Parkway
Chesterfield, VA 23832

Please note that copies of faxed leases cannot be accepted.

Responsible Parties

If a new customer is on a lease with another person or persons, each person (except for minor children) listed as an occupant on the lease needs to be listed on the account as a responsible party.

Multiple Occupants

If there are multiple occupants on the lease who are unavailable at the time service is established, each occupant must complete the application for service for multiple tenants (PDF) and bring it to:
Chesterfield County Utilities
Billing and Customer Service Section
9840 Government Center Parkway
Chesterfield, VA 23832