If your water consumption appears to be higher than normal, first check for leaks, especially in toilets, before calling the Utilities Department. Also, take into account the amount of time spent watering lawns or gardens, as this practice uses a significant amount of water.
For information about high bills, call 804-748-1291.
Water leaks are a waste of a valuable resource: pure, clean drinking water. An undetected leak may result in a costly utility bill. Customers may qualify for a bill adjustment when there is a water line or plumbing leak on the customers’ side of the water meter and it impacts their water / wastewater utility bill. In this case a customer may complete a water and wastewater leak adjustment request. For water and wastewater leak adjustment information.