Access Chesterfield

Please Note

As Chesterfield County Offices begin to reopen, Mobility Services office remains closed to the public.  
  • Chesterfield County Libraries will be selling vouchers through their curbside service. Central Library, Meadowdale Library and North Courthouse Road Library are open to the public. Those locations are open from 10 a.m.-6 p.m., Monday-Thursday and 10 a.m.-5 p.m. on Friday and Saturday and offering limited services. Curbside pickup is still encouraged at these locations. All other branches still offer curbside service. It is critical that customers follow the library’s curbside service procedures as outlined in the Purchase Vouchers tab below.  
  • Voucher sales may still be handled through the mail by using our Voucher Order Form (PDF). It is taking between 8 and 10 days for Mobility Services to receive orders through the mail and staff are processing all sales daily and mailing them out immediately. With that, it could be in excess of 14 to 16 days to get vouchers.  
  • We want you to make your appointment - Access On Demand is available.
  • Executive Order Sixty-Three requires all passengers wear face coverings while in the vehicle.
With the COVID-19 or Coronavirus warning, we recommend using Access On Demand service, when possible, to ensure more social distancing and require that all passengers wear a mask.
  1. RoundTrip Now Providing Wheelchair Service for Access On Demand

    Beginning Friday, 11/30/2020, Roundtrip will be accepting reservations for wheelchair service. Read on...
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Do you need a ride to medical appointments, grocery shopping or to visit family or friends? Do friends or family members have time off from work to take you to appointments? Do you want to be independent again?

Access Chesterfield can help.

Access Chesterfield is a shared ride curb-to-curb service that picks up and drops off multiple people in route to different destinations. 

  • Reservations must be made by 4 p.m. the day before.  
  • Each ride will require a voucher.
  • Curb to curb service - vehicle will pick you up at the end of your driveway.
  • You can ride anywhere in Chesterfield County.
  • Rides anywhere in the service area are available for:
    • Medical trips
    • Employment trips for our passengers with disabilities

Service Provider

Services are provided by Dependacare Transportation.  They will always arrive in a vehicle with their logo on the side.  For reservations, please call 804-745-1818. 

Dependacare Transportation

Service Hours

  • Monday to Friday
    5:30 a.m. to 7:30 p.m.
  • Saturday
    5:30 a.m. to 5:30 p.m.

There is currently no service on Sunday.

Service Areas

  1. Purchasing Vouchers
  2. Scheduling
  3. Changing Trip
  4. Cancelling Trip

To purchase vouchers you must present your Mobility Services ID card

  • A book of 6 vouchers cost $36.
  • One voucher is good for a one-way trip.

Purchase your vouchers at Chesterfield County Libraries

  • Social distancing is in effect and no exceptions will be made. Customers will not be allowed to approach staff.
  • Curbside pickup will be available Monday-Saturday, 10 a.m.-4 p.m.
  • Each location will have a sign that is to be read from the vehicle; as well as placed on each outside table that says…

CCPL Curbside Pick-Up
Please call XXX-XXX-XXXX to check out your items.
To respect CCPL’s social distancing policy and a zero-contact pick-up, please remain in your vehicle until your item is ready to be picked

  • Only credit/debit cards can be accepted at this time.
  • Process to purchase vouchers from the library:
  1. Customers will call when they arrive at the branch and give staff their Mobility Services card number and credit card information.
  2. Staff will verify eligibility while you are on the phone.
  3. Staff will bring the Access Chesterfield Vouchers and your receipt to the table outside and return to building.
  4. To respect CCPL’s social distancing policy and a zero-contact pick-up, please wait until staff leave the table to approach.
  5. Once the staff leave the table, you may go to the table and pickup your vouchers.

Closed to the public during COVID-19 Pandemic

  • Chesterfield Treasurer’s Office

By Mail

Purchase through the mail by completing the Voucher Order Form (PDF) and mailing to the address on the bottom of the form.