Access Chesterfield
Do you need a ride to medical appointments, grocery shopping or to visit family or friends? Do friends or family members have to take time off from work to take you to appointments? Do you want to be independent again? Access Chesterfield can help.
- View the Riders Guide - English (PDF)
- View the Riders Guide - Spanish (PDF)
Access Chesterfield is a shared ride curb-to-curb service that picks up and drops off multiple people in route to different destinations.
- Reservations must be made by 4 p.m. the day before.
- Each ride will require a voucher.
- Curb to curb service - vehicle will pick you up at the end of your driveway.
- You can ride anywhere in Chesterfield County.
- Rides anywhere in the service area are available for:
- Medical trips
- Employment trips for our passengers with disabilities
Service Provider
Services are provided by Dependacare Transportation. They will always arrive in a vehicle with their logo on the side. For reservations, please call 804-745-1818.
Service Hours
- Monday-Friday, 5:30 a.m. - 7:30 p.m.
- Saturday, 5:30 a.m. - 5:30 p.m.
There is no service on Sunday.
Service Areas
- Service Area Map (PDF) - The area in grey on the Service Area Map has limited service as outlined below.
- Modified Service Area Map (PDF) - additional service area available to our passengers living in the southern part for the county (South of Route 10).
COVID-19 Vaccinations
For our Access Chesterfield passengers with vouchers, Dependacare will provide transportation to your COVID-19 Vaccinations.
You will need to schedule your trip by 4 p.m. the day before your appointment. To be sure you get a ride - scheduling a day or two in advance is best.
- Make sure you tell them this is a COVID-19 vaccination trip.
- Schedule your return trip as a Will Call.
As soon as you have your vaccination and are in the 15 - 30 minute post vaccination waiting area, call Dependacare and schedule your Will Call return trip. They have up to an hour to pick you up, once you call.
If you don't have vouchers to pay for your COVID-19 trip, please call our office at 804-706-2796, we may be able to help.
Purchasing Vouchers
To purchase vouchers you must present your Mobility Services ID card
- A book of 6 vouchers cost $36.
- One voucher is good for a one-way trip.
Locations
Any Chesterfield County Public Library location
- Monday thru Thursday, 10 a.m. - 9 p.m.
Friday and Saturday, 10 a.m. - 5 p.m.
Closed on Sundays - Cash, checks and credit/debit cards can be accepted time.
Chesterfield County Treasurer's Office
9901 Lori Road, Chesterfield, VA 23832
- Monday thru Friday, 8:30 a.m. - 5 p.m.
- Cash, Check, or Money Order only
Mobility Service Office
9800 Government Center Parkway, Chesterfield, VA 23832
- By appointment - Monday thru Friday, 8:30 a.m. - 5 p.m.
- Cash, checks and credit/debit cards can be accepted.
By Mail
Purchase through the mail by completing the Voucher Order Form (PDF) and mailing to the address on the bottom of the form along with your payment.
Scheduling
Reservations must be made in advance. For next day service, call 804-745-1818, between Monday and Friday, from 5:30 a.m.-4 p.m.
FOR COVID-19 Vaccinations - you will need to schedule your trip the day before your vaccination. Make sure you tell them this is a COVID-19 vaccination trip. Schedule your return trip as a Will Call. As soon as you have your vaccination and are in the 15 minute post vaccination waiting area, call Dependacare and schedule you Will Call return trip. They have up to an hour to pick you up, once you call.
The passenger must be identified as an Mobility Services customer when the reservation is made. Tell the reservation agent the following information:
- Appointment time
- Destination location and address
- Pickup address
If a return trip is needed, please notify the agent and give the pickup time.
If the customer will be accompanied by an aide, please notify the reservation agent. Eligible passengers may travel with one aide free of charge. An aide must be aged 18 or older. If wheelchair accessibility is required, please notify the reservation agent. The reservation agent will provide a pickup window time.
Changing Trip
Changes cannot be made the day of your trip. Call reservations at 804-745-1818 as soon as you realize you must make a change to your scheduled trip.
Note: The driver is not allowed to change a drop-off location.
Canceling Trip
If you are unable to take a trip you have scheduled, call 804-745-1818 as soon as possible to cancel it, but no later than 2 hours before your scheduled pickup time.
Note: Five same-day cancelations within a three-month period will result in a 30-day suspension of riding privileges.
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Tracey Clock
Mobility ManagerPhone: 804-751-4960
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Billie Darlington
Mobility CoordinatorPhone: 804-768-7732
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Frank Vance
Mobility CoordinatorPhone: 804-751-4663
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Mobility Services
Physical Address
9800 Government Center Parkway
Chesterfield, VA 23832
Mailing Address
Citizen Information & Resources/Mobility Services
P.O. Box 40
Chesterfield, VA 23832
Phone: 804-706-2796Fax: 804-748-1099
Hours
Monday - Friday
8:30 a.m. - 5 p.m.