Access On Demand


Access On Demand

April 1, 2019 soft launch for all active riders registered by March 31, 2019.  

May 1, 2019 launch for all qualified County residents registered with Mobility Services.

Access On Demand is a pilot transportation. 

It offers:  

  • Same day reservations. Reservations must be made two (2) hours in advance.
  • Door to door service. This includes assistance for those requiring extra assistance.
  • Four highly qualified providers you can choose your service provider from. 
  • Providers who will call when they arrive to pick you up.

Payment

  • No pre-payment required - you are charged at the start of your trip on the day of trip.
  • There is a $6.00 co-pay for each trip - longer trips may require a higher co-pay.
  • Riders must provide a credit/debit card number to service providers for co-pay.
  • Vouchers cannot be accepted for this service.

Cancellation

Riders must cancel at least two hours prior to ride or they will be charged the $6.00 co-pay.

Service Hours

  • 24 hours a day/7 days a week for work and medical trips.

   All other trips, service is available:

  • Monday to Friday, 5:30 a.m. to 7:30 p.m.
  • Saturday, 7:30 a.m. to 7:30 p.m.

Service Areas

  • Service Area Map - The area in grey on the Service Area Map has limited service as outlined below. 
  • Modified Servicen Area Map - additional service area available to our passengers living in the southern part for the county (South of Route 10).

Service Providers

Dependacare - provides ambulatory and wheelchair service.
Book online, Mobile App, or Call Center.

Call Center Hours
Monday - Friday                  5:30 a.m. - 7:30 p.m.
Saturday                              7:30 a.m. - 7:30 p.m.

Owl, Inc. Transportation - provides ambulatory and wheelchair service.  
Book through call center.

Call Center Hours:
Monday - Friday                  5:30 a.m. - 7:30 p.m.
Saturday                              7:30 a.m. - 7:30 p.m.

Roundtrip - provides ambulatory service.  
Book online, Mobile App, or Call Center.

Call Center Hours
7 days a week between 7 a.m. & 11 p.m.

UZURV - provides door to door ambulatory service.
Trip notifications via text.

Call Center and Service Hours
Monday - Friday                  5:30 a.m. - 7:30 p.m.
Saturday - Sunday              7:30 a.m. - 7:30 p.m.

Please review each of the four service providers to find which may best suit your needs.

  1. Dependacare On Demand
  2. Owl, Inc. Transportation
  3. Roundtrip
  4. UZURV

DependacareLogo-ONDEMAND-web (1)

Provides ambulatory and wheelchair service.

With Dependacare On Demand you can easily schedule trips, get quotes, view your ride history and keep your profile up to date so booking recurring trips is a breeze.

Call Center Hours

 
Monday - Friday                  5:30 a.m. - 7:30 p.m.
Saturday                              7:30 a.m. - 7:30 p.m.

Three ways to book a trip:


1. Download the app on your mobile phone (Android or Apple).
2. Use the form on our website at DependacareTransport.
3. Call our office at 804-745-1818.

Benefits of using Dependacare on Demand

  • Book your trips for now or later
  • Schedule multiple rides
  • View the driver ETA
  • Chat with driver in-app
  • Watch your driver arrive in real time
  • Pay instantly through the app

For more details, check out the Dependacare presentation from the March 28 Meet & Greet.