Access On Demand

Please Note

As Chesterfield County Offices begin to reopen, Mobility Services offices remain closed to the public.  We continue to process all registrations through the mail, fax or email. Mobility Services staff will process all registrations daily and mail them out immediately. If you need assistance with registering, please email us.

Per Executive Order Sixty-Three, it is required that all passengers using transportation services wear a mask.

  1. New Access Chesterfield Provider - June 1, 2020

    Chesterfield County Mobility Services announces that starting June 1, Dependacare Transportation will be the service provider for Access Chesterfield (shared-ride voucher) service. Read on...
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Access On Demand is a pilot transportation service.

It offers:  

  • Same day reservations. Reservations must be made 2 hours in advance.
  • Door to door service. This includes assistance for those requiring extra assistance.
  • 4 highly qualified providers you can choose your service provider from. 
  • Providers who will call when they arrive to pick you up.

Payment

  • No pre-payment required - you are charged at the start of your trip on the day of trip.
  • There is a $6 co-pay for each trip - longer trips may require a higher co-pay.
  • Riders must provide a credit/debit card number to service providers for co-pay.
  • Vouchers cannot be accepted for this service.

Cancellation

Riders must cancel at least two hours prior to ride or they will be charged the $6 co-pay.

Service Hours

  • 24 hours a day, 7 days a week for work and medical trips.

   All other trips, service is available:

  • Monday to Friday, 5:30 a.m.-7:30 p.m.
  • Saturday, 7:30 a.m.-7:30 p.m.

Service Areas

Service Providers

All trips outside Chesterfield County must be booked using the call centers. Do not use mobile or on-line apps to book trips outside Chesterfield County.

Dependacare - provides ambulatory and wheelchair service.
Book online, Mobile App, or Call Center.

Call center hours:

  • Monday-Friday, 5:30 a.m.-7:30 p.m.
  • Saturday, 7:30 a.m.-7:30 p.m.

Owl, Inc. Transportation - provides ambulatory and wheelchair service.  
Book through call center.

Call center hours:

  • Monday-Friday, 5:30 a.m.-7:30 p.m.
  • Saturday, 7:30 a.m.-7:30 p.m.

Roundtrip - provides ambulatory service.  
Book online, or Call Center.  

Call center hours:

  • 7 days a week between 7 a.m. & 11 p.m.

UZURV - provides door to door ambulatory service.
Trip notifications via text.

Call center and service hours:

  • Monday-Friday, 5:30 a.m.-7:30 p.m.
  • Saturday-Sunday, 7:30 a.m.-7:30 p.m.

Please review each of the four service providers to find which may best suit your needs.

  1. Dependacare On Demand
  2. Owl, Inc. Transportation
  3. Roundtrip
  4. UZURV

DependacareLogo-ONDEMAND-web (1)

Provides ambulatory and wheelchair service.

With Dependacare On Demand you can easily schedule trips, get quotes, view your ride history and keep your profile up to date so booking recurring trips is a breeze.

Call Center Hours

  • Monday through Friday, 5:30 a.m.-7:30 p.m.
  • Saturday, 7:30 a.m.-7:30 p.m.

Three ways to book a trip:

  1. Download the app on your mobile phone (Android or Apple).
  2. Use the form on our website at DependacareTransport.
  3. Call our office at 804-745-1818.

Benefits of using Dependacare on Demand

  • Book your trips for now or later
  • Schedule multiple rides
  • View the driver ETA
  • Chat with driver in-app
  • Watch your driver arrive in real time
  • Pay instantly through the app
  • Authorized to provide transportation on Defense Supply Center Richmond (DSCR).

For more details, check out the Dependacare Presentation (PDF) from the March 28 Meet & Greet.

Testimonials

7:44 a.m. - Nov. 29, 2019 from Twitter

@ChesterfieldVA  Thank you for serving our citizens with mobility needs.  My mother can only be transported via wheelchair van.  In past holidays private services promised to come but didn’t show up.  Your service through Dependacare was amazing & on time! We value this initiative.