Access On Demand

Please Note

Mobility Services offices remain closed to the public. We continue to process all registrations through the mail, fax or email. Mobility Services staff will process all registrations daily and mail them out immediately. If you need assistance with registering, please email us.

The Centers for Disease Control and Prevention (CDC) issued an Order (PDF) on Friday, Jan. 29, 2021, requiring the wearing of masks by travelers to prevent spread of the virus that causes COVID-19. Transportation operators must also require all passengers to wear masks when boarding, disembarking and for the duration of the travel.  

This Order must be followed by all passengers on public transportation (e.g., airplanes, ships, ferries, trains, subway, buses, taxis and ride-shares) traveling into, within or out of the United States as well as transportation operators (e.g., crew, drivers, conductors and other works involved in the operation of transportation).

People must wear masks that cover both the mouth and nose when awaiting, boarding, traveling on or disembarking public transportation. 

Exemptions:

  • A child under the age of 2 years;
  • A person with a disability who cannot wear a mask, or cannot safely wear a mask, because of the disability as denied by the Americans with Disabilities Act;
  • While communicating with a person who is hearing impaired when the ability to see the mouth is essential for communication.

Persons who are experiencing difficulty breathing or shortness of breath or are feeling winded may remove the mask temporarily until able to resume normal breathing with the mask. Persons who are vomiting should remove the mask until vomiting ceases. Persons with acute illness may remove the mask if it interferes with necessary medical care such as supplemental oxygen administered via an oxygen mask.

VACo 2020 Achievement Award Winner

Access On Demand

It offers:  

  • Same day reservations. Reservations must be made 2 hours in advance.
  • Door to door service. This includes assistance for those requiring extra assistance.
  • 3 highly qualified providers you can choose your service provider from. 
  • Providers who will call when they arrive to pick you up.

Payment

  • No pre-payment required - you are charged at the start of your trip on the day of trip.
  • There is a $6 co-pay for each trip - longer trips may require a higher co-pay.
  • Riders must provide a credit/debit card number to service providers for co-pay.
  • Vouchers cannot be accepted for this service.

Cancellation

Riders must cancel at least 2 hours prior to ride or they will be charged the $6 co-pay.

Service Hours

  • 24 hours a day, 7 days a week for work and medical trips.

All other trips, service is available:

  • Monday-Friday, 5:30 a.m.-7:30 p.m.
  • Saturday, 7:30 a.m.-7:30 p.m.

Service Areas

Service Providers

All trips outside Chesterfield County must be booked using the call centers. Do not use mobile or on-line apps to book trips outside Chesterfield County.

Dependacare - provides ambulatory and wheelchair service.
Book online, Mobile App, or Call Center.

Call center hours:

  • Monday-Friday, 5:30 a.m.-7:30 p.m.
  • Saturday, 7:30 a.m.-7:30 p.m.

Roundtrip - provides ambulatory and wheelchair service.
Book online, or Call Center.  

Call center hours:

  • 7 days a week between 7 a.m.-11 p.m.

UZURV - provides door to door ambulatory service.
Trip notifications via text.

Call center and service hours:

  • Monday-Friday, 5:30 a.m.-7:30 p.m.
  • Saturday-Sunday, 7:30 a.m.-7:30 p.m.

Please review each of the three service providers to find which may best suit your needs.

  1. Dependacare On Demand
  2. Roundtrip
  3. UZURV

DependacareLogo-ONDEMAND-web (1)

FOR COVID-19 Vaccinations- you will need to schedule your trip at least two hours before your vaccination time - the earlier the better.  Make sure you tell them this is a COVID-19 vaccination trip.   Schedule your return trip as a Will Call.  As soon as you have your vaccination and are in the 15 minute post vaccination waiting area, call Dependacare and schedule your Will Call return trip.  They have up to an hour to pick you up, once you call.


Dependacare On Demand provides ambulatory and wheelchair service.

With Dependacare On Demand you can easily schedule trips, get quotes, view your ride history and keep your profile up to date so booking recurring trips is a breeze.

Call Center Hours

  • Monday through Friday, 5:30 a.m.-7:30 p.m.
  • Saturday, 7:30 a.m.-7:30 p.m.

Three ways to book a trip:

  1. Download the app on your mobile phone (Android or Apple).
  2. Use the form on our website at DependacareTransport.
  3. Call our office at 804-745-1818.

Benefits of using Dependacare on Demand

  • Book your trips for now or later
  • Schedule multiple rides
  • View the driver ETA
  • Chat with driver in-app
  • Watch your driver arrive in real time
  • Pay instantly through the app
  • Authorized to provide transportation on Defense Supply Center Richmond (DSCR).

For more details, check out the Dependacare Presentation (PDF) from the March 28 Meet & Greet.

Testimonials

7:44 a.m. - Nov. 29, 2019 from Twitter

@ChesterfieldVA Thank you for serving our citizens with mobility needs. My mother can only be transported via wheelchair van. In past holidays private services promised to come but didn’t show up. Your service through Dependacare was amazing & on time! We value this initiative.