Access on Demand

Access on Demand assists qualifying county residents in securing private rides for trips such as medical appointments, grocery shopping, or visits to family or friends. Access on Demand offers:  

  • Same day reservations. Reservations must be made two hours in advance.
  • Door-to-door service. This includes assistance for those requiring extra assistance.
  • Three highly-qualified providers. 
  • Providers who will call when they arrive to pick you up.

For more information about the Access on Demand program, view the Riders Guide - English (PDF) or Riders Guide - Spanish (PDF).

Payment

No pre-payments are required to use Access on Demand; you are charged at the start of your trip on the day of trip. There is a $6 co-pay for each trip, although longer trips may require a higher co-pay. Riders must provide a credit or debit card number to service providers for the co-pay. Vouchers cannot be accepted for Access on Demand.

If you don't have the $6 co-pay for the trip, please contact Mobility Services at 804-706-2796, we may be able to help.

Cancellations

Riders must cancel at least two hours prior to scheduled ride or they will be charged the $6 co-pay.

Service Areas

View the service area map (PDF). Please note that the areas in gray have limited service. View the additional service area map (PDF) available to our passengers living in the southern part of the county (south of Route 10).

Service Providers

  1. Dependacare 
  2. Roundtrip
  3. UZURV

DependacareLogo-ONDEMAND-web (1)

Dependacare provides ambulatory and wheelchair service and is authorized to provide transportation to the Defense Supply Center Richmond (DSCR).

Book a Trip

To book a trip with Dependacare, there are three options: the Dependacare on Demand app, the online form or by phone. 

Dependacare on Demand App: Download the Dependacare on Demand app on your mobile phone (Android or Apple). Using the app, you can:

  • Book your trips for now or later
  • Schedule multiple rides
  • View the driver estimated time of arrival
  • Chat with driver in-app
  • Watch your driver arrive in real time
  • Pay instantly through the app
  • Authorized to provide transportation on Defense Supply Center Richmond (DSCR)

Online Form: Use the form on our website at DependacareTransport.

By Phone: Call our office at 804-745-1818 (Monday through Friday, 5:30 a.m. - 7:30 p.m.; Saturday, 7:30 a.m. - 7:30 p.m.)

For more details, view the Dependacare presentation (PDF).