Text to 911
If you cannot call 911, you can now send a text message to 911 for emergency assistance within Chesterfield County and the surrounding jurisdictions, including; Hanover and Henrico counties and the cities of Richmond and Colonial Heights.
NOTE: Text-to-911 service may not available in all areas of Virginia or the United States.
Using a phone to call 911 is still the most efficient way to reach emergency help. Texting is not always instantaneous, which is critical during a life-threatening emergency.
Text-to-911 is intended primarily for use in specific emergency scenarios
- For individuals who are deaf, hard of hearing, or unable to speak;
- And for a person(s) who is unable to make a voice call due to safety or a medical emergency. For example, a medical emergency that renders the person incapable of speech, or when an individual is not in a safe situation to place a call to 911.
- Call if you can, text if you can’t
- Send a text message to 911 if you are deaf or hard-of-hearing, can’t speak, or it is not safe for you to speak
- Provide the exact location of the emergency in the text message
- If you do not receive a reply by text or if you receive a reply that texting is not available, call 911
- Do not text and drive
- Do not send photos or videos to 911
- Do not copy others on the message to 911.
Text-to-911 cannot include more than one person in the message
When using Text-to-911
- Provide location information and nature of the emergency in the first text message
- Text abbreviations, or slang, should never be used so that the intent of the dialogue can be as clear as possible.
- Text messages sent to 911 have the same 160-character limit as other text messages.
- Texting function should only be used for emergency situations that require an immediate response from police, fire, or emergency medical services.