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Chesterfield County Virginia Homepage
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  3. Departments
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  5. Frequently Asked Questions
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Frequently Asked Questions

Cross-Connection & Backflow Prevention

  1. What is a cross-connection?
  2. What is cross-connection control and why is it important?
  3. What is a cross-connection control program?
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Drinking Water

  1. Is my tap water tested?
  2. Why does my tap water taste like chlorine?
  3. What is the pH of my water?
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/FAQ.aspx

Lead in Water from Pipes & Plumbing

  1. What is lead?
  2. What is its history in water plumbing?
  3. Do the mains and service lines in Chesterfield County contain lead?
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/FAQ.aspx

Contact Us

  1. George B. Hayes

    Director of Utilities

  2. Utilities

    Email Department of Utilities

    Physical Address
    9840 Government Center Parkway
    Chesterfield, VA 23832


    9840 Government Center Parkway Chesterfield VA 23832
    Directions

    Mailing Address
    P.O. Box 608
    Chesterfield, VA 23832-0009

    Phone: 804-748-1271
    Fax: 804-751-4607

    More information about your water and wastewater service and COVID-19.

    Hours
    Monday - Friday 
    8:30 a.m. - 5 p.m. 
    (excluding holidays)

    Water / Wastewater Emergencies
    Phone: 804-748-1310

    Billing & Accounts
    Email for Billing and Account Inquiries
    Phone: 804-748-1291

    Payments by Phone:
    Phone: 844-449-7664

    Technical Support for Online and Phone Payments:
    Phone: 800-420-1663 

    After Business Hours, Weekends & Holidays
    Phone: 804-744-1360

    Directory

Quick Links

  1. Directory of Services
  2. Miss Utility of Virginia (Call Before You Dig)
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About Utilities

  1. Additional Services
  2. General Information
  3. Informational Brochure (PDF)
  4. Performance Plan (PDF)
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  1. Utilities Home
  2. Utilities COVID-19 Information
  3. Customer Portal
  4. Pay My Bill Online
  5. High Usage & Leaks
    1. Utilities Home
    2. Water & Wastewater Leak Adjustment Request
  6. Commercial Customers & Developers
    1. Utilities Home
    2. Water & Sewer Specifications
    3. New Construction in Existing Commercial Buildings
    4. Obtain a Utilities Plan Approval
      1. Utilities Home
      2. Release to Construction
    5. Product & Design Review Committee
      1. Utilities Home
      2. Evaluation Process
    6. Industrial Pretreatment Program
      1. Utilities Home
      2. Pretreatment Program Components
        1. Utilities Home
        2. Cost Recovery / Surcharge Program
        3. Dental Practice Wastewater Discharge Program
        4. Fats, Oils, & Grease Program
        5. Wastewater Discharge Permits
    7. New Construction Services Connection (PDF)
    8. Water Meter Sizing (PDF)
  7. Residential Customers, Homeowners, & Tenants
    1. Utilities Home
    2. Pay My Bill Online
    3. Payment Methods & Past Due Payments
    4. Moving in or Moving out
      1. Utilities Home
      2. Important Notice for All Property Owners & Tenants
      3. Utilities Application & Billing Procedures
    5. Calculate Your Water and Wastewater Bills (PDF)
    6. Companion Meter for Irrigation (PDF)
    7. Help Relatives & Elders with Their Accounts (PDF)
    8. Prevent Frozen Pipes (PDF)
    9. Prevent Sewer Backups (PDF)
    10. Tips for a Healthy Lawn (PDF)
  8. Cross-Connection & Backflow Prevention
  9. Water & Sewer Specifications
  10. Drinking Water & Water Resources
    1. Utilities Home
    2. Swift Creek Reservoir
    3. Water & Wastewater Systems
    4. Water Quality Report
    5. Drinking Water
    6. The Story of Drinking Water
    7. Lead in Water from Pipes & Plumbing
    8. Appomattox River Water Authority
    9. Water Sampling Program (PDF)
    10. Water Sources Map (PDF)
  11. Frequently Asked Questions
  12. Rates & Fees
  13. Directory of Services
  14. Real Property Office
  15. Environmental Stewardship
 COVID-19 Response
Guidelines and community resources
HEALTH & WELL-BEING
Learn more about our services
SAFETY & SECURITY
Information and resources
on preparedness
PAYMENTS & PERMITS
Pay bills and apply for permits
 Utilities
Request service and pay online

Topics

  1. County Response to COVID-19
  2. Health & Well-Being
  3. Safety & Security
  4. Payments & Permits
  5. Parks & Recreation
  6. Community Activities
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Trending

  1. County Response to COVID-19
  2. Phased Reopening Information
  3. Newsroom
  4. Assistance & Support
  5. Real Estate Assessments
  6. Freedom of Information Act Requests
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Other County Sites

  1. Blueprint Chesterfield
  2. County Social Media
  3. Experience Chesterfield
  4. Libraries
  5. Schools
  6. Video Tours
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Contact Us

  1. 9901 Lori Road
    Chesterfield, VA 23832
    Phone: 804-748-1000
    Email
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  1. Chesterfield County Seal SVG 150x150

  2. Providing a FIRST CHOICE community
    through excellence in public service

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