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Frequently Asked Questions

Cross-Connection & Backflow Prevention

  1. What is a cross-connection?
  2. What is cross-connection control and why is it important?
  3. What is a cross-connection control program?
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Drinking Water

  1. Is my tap water tested?
  2. Why does my tap water taste like chlorine?
  3. What is the pH of my water?
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/FAQ.aspx

Lead in Water from Pipes & Plumbing

  1. What is lead?
  2. What is its history in water plumbing?
  3. Do the mains and service lines in Chesterfield County contain lead?
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Contact Us

  1. George B. Hayes

    Director of Utilities

  2. Utilities

    Email Department of Utilities

    Physical Address
    9840 Government Center Parkway
    Chesterfield, VA 23832


    9840 Government Center Parkway Chesterfield VA 23832
    Directions

    Mailing Address
    P.O. Box 608
    Chesterfield, VA 23832-0009

    Phone: 804-748-1271
    Fax: 804-751-4607

    Hours
    Monday - Friday 
    8:30 p.m. - 5 p.m. 
    (excluding holidays)

    Water / Wastewater Emergencies
    Phone: 804-748-1310

    Billing & Accounts
    Phone: 804-748-1291

    Payments by Phone:
    844-449-7664

    Technical Support for Online and Phone Payments:
    800-420-1663 

    After Business Hours, Weekends & Holidays
    Phone: 804-744-1360

    Directory

Quick Links

  1. Directory of Services
  2. Miss Utility of Virginia (Call Before You Dig)
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About Utilities

  1. Additional Services
  2. General Information
  3. Informational Brochure (PDF)
  4. Performance Plan (PDF)
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  1. Utilities Home
  2. Calculate Your Water and Wastewater Bills (PDF)
  3. Companion Meter for Irrigation (PDF)
  4. Frequently Asked Questions
  5. Help Relatives & Elders with Their Accounts (PDF)
  6. Moving in or Moving out
    1. Utilities Home
    2. Important Notice for All Property Owners & Tenants
    3. Utilities Application & Billing Procedures
  7. Customer Portal
  8. Pay My Bill Online
  9. Payment Methods & Past Due Payments
  10. Prevent Frozen Pipes (PDF)
  11. Prevent Sewer Backups (PDF)
  12. Tips for a Healthy Lawn (PDF)
SAFETY & SECURITY
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OPEN GOV
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Contact Us

  1. 9901 Lori Road
    Chesterfield, VA 23832
    Phone: 804-748-1000
    Email
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  1. Chesterfield County Seal SVG 150x150

  2. Providing a FIRST CHOICE community
    through excellence in public service

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