Water & Wastewater Leak Adjustment Request

Eligibility

To be eligible for a leak adjustment, you must repair the leak within 30 days after first learning of the leak and submit the appropriate documentation to Chesterfield Utilities. All adjustment requests are reviewed and adjusted based on County Ordinance Section 18-33 on Adjusting Utility Charges. 

If you have experienced a leak on your property and it has impacted the amount of your utility bill, please use the following information to request an adjustment to your bill:

1. Complete the water / wastewater leak adjustment request form (PDF). It must be completed in its entirety and include the following information:
   • Date
   • Name on the account
   • Your current utility account (customer number)
   • Your daytime telephone number
   • Your service address
2. After you repair a leak on your property, please complete the following information on the form:
   • Date of repair
   • Identify the type of leak
   • Identify type of documents attached to the form.
   • Provide the date the leak occurred
3. Submit a copy of the plumber’s invoice with the form. If self-repaired, please submit sales receipts for any purchased materials.
4. Describe the leak
5. Explain how leak was repaired

No Guarantee of Adjustment

Completion of a leak adjustment request does not guarantee an adjustment will be made to your billed amount. All requests are evaluated on average water consumption during the same time over the past three years. Average usage will be compared to the customer’s usage during the leak timeframe to determine excessive usage.

Adjustment Basis

The adjustment for water is based on 50 percent of the billed consumption in excess of average usage. The adjustment for wastewater is based on 50 percent of the billed consumption in excess of average usage for an indoor water leak. For an outdoor water leak, wastewater may be adjusted at 100 percent of the excessive usage. If your account does not have at least three years’ history of water consumption, it may delay our response to your request until we take additional readings to determine your average consumption. Chesterfield Utilities will allow one adjustment in any 18-month period for identified leaks.

Requirements

All customers requesting a billing adjustment in accordance with these guidelines are required to pay their bill in full or make payment arrangements by contacting Chesterfield County Utilities Customer Service department at 804-748-1291 while this form is being processed.

Form Submission

The leak adjustment form and all documentation can be submitted by: 

• Mailing to:
  Leak Adjustments
  P.O. Box 608
  Chesterfield, VA 23832 
• Faxing to: 804-717-6248, attention: Leak Adjustments
• Or, by emailing Utility Bill Services.