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General Information
Any questions about this information should be emailed to the Emergency Communications Center. Email is monitored Monday through Friday, 8 a.m. to 4 p.m. If you need immediate assistance.
The Chesterfield Emergency Communications (ECC) provides public education programs on the use of 911. For example, the ECC:
- Assists the Chesterfield Police and Fire Departments in public safety education programs
- Instruct 1st grade students the difference between what situations are and are not emergencies
- Provide hands on practice utilizing a 911 simulator
If you or your organization would like information on 911 public education opportunities provided by Chesterfield Emergency Communications Center, please contact us. Educational information for children can be found at Kids Health - How to use 911.
Report a Complaint
If you have a concern about the performance of an Emergency Communications Officer, call the supervisor on duty, 24 hours a day, at 804-748-1251.
If the complaint is of an internal affairs nature, such as allegations of corruption or criminal misconduct, please call Director Tommy Tucker at 804-717-6292, Monday through Friday, 8:30 a.m. to 5 p.m.
Annual Statistical Summary
View the 2021 Annual Statistical Summary (PDF), which includes a summary and analysis of complaints filed at the Chesterfield Emergency Communications Center.
For reports from 2016-2020, visit the summaries and analyses in our Archive Center.
Chesterfield Emergency Communications Center has been accredited since 2006 through the Commission on Accreditation for Law Enforcement Agencies (CALEA). CALEA has become the primary method for a communications agency to voluntarily demonstrate its commitment to excellence. The program sets standards and best practices related to law enforcement and communications and provides communications center with a process to systemically review and internally assess its operations and procedures.
The Association of Public-Safety Communications Officials International, Inc., the leading communications membership association, was a partner in the development of CALEA’s Standards for Public Safety Communications Agencies and its accreditation program.
The goals of the Public Safety Communications Accreditation Program are to promote superior public safety communications services and recognize professional excellence
Importance of Accreditation
Accreditation ensures the Emergency Communications Center is following the best practices in use across the nation. Benefits of accreditation are:
- Can limit an agency's liability and risk exposure
- Demonstrates verification of excellence
- Produces better trained public safety personnel
- Promotes greater accountability within the communications center
- Provides a management model for agency administration and operations