Emergency Communications Center

About the Emergency Communications Center

The Chesterfield County Emergency Communications Center (ECC) serves as the primary answering point for emergency and non-emergency requests within the county. Our dedicated Emergency Communications Officers (ECOs) work 24/7 to:

  • Assist with saving lives and protecting property
  • Facilitate the flow of information between callers and county Fire and EMS, Police, and Animal Services
  • Provide aid and instructions prior to the arrival of public safety field resources

Job openings

Check out the current openings at Chesterfield County Job Vacancies.

Certification & Accreditation

Our ECOs are certified in emergency medical dispatch and meet communications officers standards set by the Association of Public-Safety Communications Officials International, Inc. (APCO). The Emergency Communications Center is accredited by the Commission of Accreditation for Law Enforcement Agencies Inc. (CALEA) and the Commonwealth of Virginia Office of Emergency Medical Services (OEMS).

Non-Emergency Requests

The Emergency Communications Center also handles non-emergency requests for assistance and information. The Emergency Communications Officers then dispatch the appropriate public safety personnel to handle the request.

Dialing 911

Dial 911 only when you have an emergency such as:

  • Crime in-progress
  • Danger to life or property
  • Fire
  • Medical emergency
  • Other life-threatening situations

If you dial “911” by accident, do not hang up!

Goals, Objectives, & Performance Measures

The Emergency Communications Performance Plan for fiscal year 2020 (PDF) contains complete information about our goals, objectives, action plans, and performance measures.