Emergency Communications Center

The Chesterfield Emergency Communications Center (ECC) serves as the primary answering point for emergency and non-emergency requests within the county. Our dedicated Emergency Communications Officers (ECOs) work 24/7 to:

  • Assist with saving lives and protecting property
  • Facilitate the flow of information between callers and county Fire and EMS, Police and Animal Services
  • Provide aid and instructions prior to the arrival of public safety field resources

Provide Emergency Contact Information

Chesterfield maintains emergency contact information to assist during emergency responses. Owners and managers of locations such as apartment communities, businesses and places of worship in Chesterfield County are encouraged to provide location information, authorized emergency contacts, owner/management company information and emergency equipment (AEDs, alarm/gate codes, knox boxes, fire systems, security systems, etc.).

For more information about Chesterfield emergency response, contact the Emergency Communications Center. Learn more regarding alarm systems permits and false alarms.

  1. Certification and Accreditation
  2. Performance Plan
  3. Public Education
  4. Report a Complaint

Certification and Accreditation

Chesterfield Emergency Communications Center has been accredited since 2006 through the Commission on Accreditation for Law Enforcement Agencies, Inc. (CALEA). CALEA has become the primary method for a communications agency to voluntarily demonstrate its commitment to excellence. The program sets standards and best practices related to law enforcement and communications and provides communications center with a process to systemically review and internally assess its operations and procedures.

The Association of Public-Safety Communications Officials International, Inc. (APCO), the leading communications membership association, was a partner in the development of CALEA’s Standards for Public Safety Communications Agencies and its accreditation program.

The goals of the Public Safety Communications Accreditation Program are to promote superior public safety communications services and recognize professional excellence.

All Chesterfield ECOs are certified in emergency medical dispatch and meet communications officers standards set by (APCO. The ECC is accredited by CALEA and the Commonwealth of Virginia Office of Emergency Medical Services (OEMS).