Frequently Asked Questions

Contact Us

Kiva Rogers

Director of Social Services
Social Services

Email Social Services

Physical Address
9501 Lucy Corr Circle
Chesterfield, VA 23832

9501 Lucy Corr Circle Chesterfield VA 23832

Directions

Phone: 804-748-1100

Fax: 804-748-1824

Directory

FAQs

What Employment Services do you offer?

Chesterfield-Colonial Heights Department of Social Services offers various employment services and programs free of charge to all residents of Chesterfield County and the City of Colonial Heights.

Services offered include:

Career Assessment
Job Coaching & Ongoing Support
Job Search Assistance
Soft Skills Training
Resume Development
Interview Preparation
Online Application Assistance
Many More

To learn more about employment services through Chesterfield-Colonial Heights Department of Social Services.

How do I apply for benefits?

There are several ways to apply for benefits:

Visit CommonHelp. At this website, you may apply for:
- Child Care Services
- Energy Assistance (Fuel, Crisis, or Cooling)
- Food Assistance (SNAP)
- Health Care Coverage
- Temporary Assistance for Needy Families (TANF)
Applications for Medicaid, SNAP, and TANF are now accepted over the phone at 855-635-4370
You can visit our office Monday through Friday, between 8:30 a.m. and 5 p.m. (no appointment is needed):
Department of Social Services
9501 Lucy Corr Circle
Chesterfield, VA 23832

What is the EBT customer service number?

The toll-free number is 866-281-2448, and they are open 24 hours a day, 7 days a week.

How can I get a new Medicaid card number?

If you misplace your card, contact your Medicaid worker regarding a replacement card.

How can I renew my Medicaid case?

You can renew your case on line at Commonhelp, or by calling Cover Virginia at 855-242-8282.

What services are offered if I am approved?

There are a several options for long term services and supports. If you meet the criteria, you may choose from several services:

Adult Day Centers
Nursing Facility
Personal Care Aides
Program of All Inclusive Care for the Elderly (PACE)

Learn More

To learn more, view the Long Term Services and Supports page.

What if I need help with finding a provider?

For information on providers, you may call the Medicaid Member Hotline at 804-786-6145 or visit the Department of Medical Assistance Services website and complete a provider search.

What happens if my Medicaid is terminated?

You will no longer have Long Term Services and Supports if you don’t have Medicaid insurance. Medicaid pays for your services.

Social Services and Medicaid Correspondence

Please respond to all mail from Social Services and Medicaid.

Medicaid Worker

For questions about your Medicaid case please call your Medicaid worker. If you don’t know your worker please call Customer Care at 804-748-1100.

Changes, Renewals & Reapplications

Keep in mind that changes, renewals, and reapplications can be completed by calling Cover Virginia at 855-635-4370 or by visiting Commonhelp.

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Frequently Asked Questions

Assistance & Benefits FAQs

Long Term Service FAQs

Contact Us

Kiva Rogers

Social Services

FAQs

Learn More

Social Services and Medicaid Correspondence

Medicaid Worker

Changes, Renewals & Reapplications

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