Directory of Services

Phone Numbers
Office hours are Monday-Friday, 8:30 a.m.-5 p.m., excluding holidays.

  • General Information: 804-748-1271
  • Billing and Customer Service (Moving or General Account Questions): 804-748-1291
  • Payment by Phone: 844-449-7664
  • Technical Support for Online Payments (login assistance/password reset):
    1-800-420-1663
  • Connection Fee Information: 804-748-1862
  • Drinking-Water Quality Questions: 804-744-1360
  • Miss Utility of Virginia: 800-552-7001 or 811
  • Para asistencia en español, llame al 804-748-1291
  • Real Property Office: 804-748-1361
  • Water / Wastewater Emergencies (7:30 a.m. to 4 p.m.): 804-748-1310
  • Water / Wastewater Emergencies (During Evenings, Holidays, Weekends): 804-744-1360
  • Water and Wastewater Availability: 804-748-1864

Fax Numbers:

  • Billing and Customer Service: 804-717-6248
  • New Construction: 804-751-4117
  • Real Property Office: 804-751-4687

Questions about a Bill

If you have questions about your water or wastewater bill, call 804-748-1291 or email Utility Bill Service. Email responses may take up to two business days.

General Questions

Call 804-748-1271, or email the Department of Utilities. Email responses may take up to two business days.