Directory of Services

Phone Numbers

  • Billing and Customer Service / Account and Payment Information: 804-748-1291
  • Connection Fee Information: 804-748-1862
  • Drinking-Water Quality Questions: 804-744-1360
  • General Information: 804-748-1271
  • Miss Utility of Virginia: 800-552-7001 or 811
  • Para asistencia en español, llame al 804-748-1291
  • Real Property Office: 804-748-1361
  • Water / Wastewater Emergencies (7:30 a.m. to 4 p.m.): 804-748-1310
  • Water / Wastewater Emergencies (During Evenings, Holidays, Weekends): 804-744-1360
  • Water and Wastewater Availability: 804-748-1864

Fax Numbers:

  • Billing and Customer Service: 804-717-6248
  • New Construction: 804-751-4117
  • Real Property Office: 804-751-4687

Payments at Your Convenience


Payments can be made online by accessing Your Utility Account.


Call 804-748-1291 anytime to make your payment over the phone with a credit card with no service fees.

Drop Box

Deposit your bill in the drop boxes located at the Utilities building at any time on or before the due date. Your payment slip should be included to ensure proper credit to your account. Walk-up boxes are located at each entrance to the Utilities building. For added convenience, a drive-through box is located at the Government Center Parkway entrance between the Community Development building and the Utilities building. For your protection, please do not place cash in the drop boxes.


Payments may be mailed to:
Chesterfield County Utilities Department
P.O. Box 608
Chesterfield, VA 23832-0009


Please make checks payable to: Treasurer, Chesterfield County.

In Person

Payments can be made Monday through Friday, 8:30 a.m. to 5 p.m. at the Chesterfield County Department of Utilities, excluding holidays. Payments must be received by the due date, or late fees will be assessed.

Questions About Bill

If you have questions about your bill, call 804-748-1291 or email Utility Bill Service. Email responses may take up to two business days.

General Questions

General questions about the department can be emailed to the Department of Utilities. If you have problems viewing anything on the website, please contact the webmaster.