About Utilities

The Chesterfield County Utilities Department is a public water and wastewater utility that uses state-of-the-art technology to deliver the highest quality service to its customers. During fiscal year 2019, the department provided water service to more than 112,000 customers and wastewater service to more than 95,000 customers in the county. The department:

  • Controls 24 water-storage tanks and 39 pump stations
  • Has 303 full-time positions
  • Owns one water treatment plant and two wastewater-treatment plants
  • Works with an annual operating budget of approximately $70.4 million

Water Safety

The Utilities Department diligently ensures that water is safely and efficiently delivered to customers. Chesterfield County water consumers can be assured that the water they drink meets or exceeds federal drinking-water standards. The water-quality testing program is aggressive in meeting the standards, representing far more additional tests beyond the minimum levels required by law.

Maintaining Water Quality

Maintaining the water quality in the James River and the Chesapeake Bay is equally as important to the social and economic future of Chesterfield County and the commonwealth of Virginia. The Proctors Creek and the Falling Creek wastewater treatment plants play significant roles in achieving this goal by consistently meeting all environmental regulations.

Both plants have received awards of excellence from the Environmental Protection Agency, the Virginia Department of Environmental Quality, and the Virginia Water Environment Association. In 2013, nutrient upgrades were completed for both plants. These facility upgrades help ensure that Chesterfield County is a responsible steward of the environment and better protect the James River and Chesapeake Bay.

Quality Products & Services

The Chesterfield County Utilities Department prides itself on the quality of its products and services, financial stability, customer service and workplace environment. The department’s business/performance plan (PDF) is established around these four components. Performance measures that track how well we meet department goals are established for every work section in the department. Ensuring that each section is performing to its potential is reviewed throughout the year.