Utilities

The Chesterfield County Utilities Department is a public water and wastewater utility that uses state-of-the-art technology to deliver the highest quality service to its customers. Read more about us.

Important Customer Notice
The Chesterfield County Utilities Department has implemented its new online and telephone payment system called Paymentus.  Customers can now register in the new customer portal to view their account information.  Please click on “Pay My Bill Online,” showing on the left side menu, then from the Paymentus homepage click on “Register Now.” Existing paperless E-bill customers must reregister to continue receiving e-bills. New payment options are available through the customer portal.  Customers can make payments over the telephone by dialing 1-844-449-7664.  If you need technical support, such as help logging into the system and password resets, call 1-800-420-1663 for 24/7 assistance.  For more information about this new payment system or your account information, please call our Billing and Customer Service phone number at 804-748-1291.