The Chesterfield County Utilities Department is a public water and wastewater utility that uses state-of-the-art technology to deliver the highest quality service to its customers. Read more about us.
Important Customer Notice
On April 18, the Chesterfield County Utilities Department began using Paymentus for online and telephone payments (1-844-449-7664). The online payment page has changed to a Customer Portal and offers new payment options. Customers can continue to make a one-time payment without registering or creating an account. No service fees apply to credit cards or e-check payments.
To view account information, customers will need to register with their account/customer number and create a login and password to view account information. Login and passwords used prior to April 18 are no longer valid. If you have specific account questions or need to verify your account/customer number, call the Billing/Customer Service section at 804-748-1291, Monday-Friday, 8:30 a.m.-5 p.m. excluding holidays.
If you were registered for automatic or direct debit payments prior to April 18, and you want to adjust your payment method, frequency or amount, please call the Billing/Customer service section at 804-748-1291. If you do not want to make any changes, no action is necessary. If you were registered to receive paperless bills prior to April 18, you must re-register to continue with this option. Email notifications for paperless customers will come from an automated email address from paymentus.com.
Residential Customers, Homeowners & Tenants
- Pay My Bill Online
- Receive Paperless E-bills by registering in the Customer Portal
- Payment Methods and Past-Due Payments
- Moving in or Moving out
- High Usage and Leaks
- Calculate Your Water and Wastewater Bills (PDF)
- Companion Meter for Irrigation (PDF)
- Help Relatives and Elders with Their Accounts (PDF)
- Prevent Sewer Backups (PDF)
- Prevent Frozen Pipes (PDF)
Commercial Customers & Developers
Drinking Water & Water Sources
Chesterfield County is fortunate to have three sources of drinking water: Swift Creek Reservoir, Lake Chesdin (Appomattox River Water Authority), and the James River.