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Important Notices
COVID-19 Information
The Chesterfield County Department of Utilities recognizes the impact that COVID-19, or the coronavirus, is having on our customers. For information regarding your water and wastewater service and the accommodations that we are providing at this time, see Utilities COVID-19 Information.
Utilities Customer Service Center is Open
The Chesterfield County Department of Utilities’ first-floor customer service center is open with regular business hours. Learn more about available services and health and safety guidelines.
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Residential Companion Meter for Irrigation Systems Information
Chesterfield Utilities offers a residential companion meter for water and wastewater customers to measure outside water use separately. View additional information...
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About Us
The Chesterfield County Utilities Department is a public water and wastewater utility that uses state-of-the-art technology to deliver the highest quality service to its customers. Learn more about the Chesterfield County Utilities Department.
Residential Customers, Homeowners & Tenants
- Pay My Bill Online
- Receive Paperless E-bills by registering in the Customer Portal
- Payment Methods and Past-Due Payments
- Moving in or Moving out
- High Usage and Leaks
- Calculate Your Water and Wastewater Bills (PDF)
- Residential Companion Meter for Irrigation Systems
- Water-wise Lawn and Landscape Care
- Help Relatives and Elders with Their Accounts (PDF)
- Prevent Sewer Backups (PDF)
- Prevent Frozen Pipes (PDF)
Commercial Customers & Developers
Drinking Water & Water Sources
Chesterfield County is fortunate to have three sources of drinking water: Swift Creek Reservoir, Lake Chesdin (Appomattox River Water Authority), and the James River.
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George B. Hayes
Director of Utilities
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Utilities
Physical Address
9840 Government Center Parkway
Chesterfield, VA 23832
Mailing Address
P.O. Box 608
Chesterfield, VA 23832-0009
Phone: 804-748-1271Fax: 804-751-4607
More information about your water and wastewater service and COVID-19.
Hours
Monday - Friday
8:30 a.m. - 5 p.m.
(excluding holidays)
Water / Wastewater Emergencies
Phone: 804-748-1310
Billing & Accounts
Email for Billing and Account Inquiries
Phone: 804-748-1291
Payments by Phone:
Phone: 844-449-7664
Technical Support for Online and Phone Payments:
Phone: 800-420-1663
After Business Hours, Weekends & Holidays
Phone: 804-744-1360