Public Water and Wastewater Utility

The Chesterfield County Utilities Department is a public water and wastewater utility that uses state-of-the-art technology to deliver the highest quality service to its customers. Learn more about the department in the Utilities Department Overview - Fiscal Year 2023 Report (PDF) and the Utilities Fiscal Year 2023 Performance Plan (PDF).

Directory of Services

Office hours are Monday-Friday, 8:30 a.m.-5 p.m., excluding holidays. For general information and questions, call 804-748-1271 or email the Utilities Department. Email responses may take up to two business days. For assistance in Spanish, call 804-748-1291.

Utility Water and Wastewater Emergencies

Chesterfield County is responsible for maintaining waterlines up to the meter and wastewater lines up to the property line. Lines on the property are the responsibility of the property owner. Utility emergency crews are on call 24 hours a day. If you see an emergency or suspect there is a problem with any county maintained utility lines, call 804-748-1310.

Apply within the Enterprise Land Management (ELM) Citizen Access Portal

Using the Community Development Enterprise Land Management (ELM) citizen access portal, customers can:

Prior to registering within ELM, if you are unsure whether a piece of property has public water or wastewater service available, please call 804-748-1864 for assistance. Learn more about ELM.