Virginia Child Abuse & Neglect Hotline

Our Mission

The Virginia Department of Social Services operates a statewide Child Protective Services (CPS) Hotline 24/7 to support local departments of social services by receiving reports of child abuse and neglect and referring them to the appropriate local department of social services. The CPS Hotline is staffed by trained social workers.


  • Child Abuse/Neglect
  • Child Protective Services
  • Crisis Intervention
  • Helpline/Hotline
  • Information and Referrals


Anyone can report suspected child abuse or neglect to a local department of social services or to the CPS Hotline. You are not required to give your name when you make the report, but if you do identify yourself, the local department of social services will be able to contact you for further information if needed and will be able to inform you of actions that were taken.


CPS Hotline staff is also trained to provide crisis counseling and intervention if needed, and can provide information and referral assistance to callers to locate prevention and/or treatment programs in their area.

Other Details

  • Accepts Volunteers: No
  • Ages: 0 to 18
  • Fees: No

More Information

For more information please contact:
Virginia Child Abuse and Neglect Hotline
Primary Contact: Rita Katzman, Program Manager
801 E Main Street
Richmond, VA 23219

Phone: 804-786-8536
Hotline Phone: 800-552-7096
Virginia Department of Social Services - Child Protective Services Page

Available 24/7

Service Definitions

View a complete list of service definitions.