Current Mobility Services Pilots

Access On Demand 

Became permanent 8/19/2020

On May 1, 2019, Chesterfield County’s Citizen Information and Resources Division’s Mobility Services launched a new transportation option for qualified residents. The service, called Access On Demand, a same day, door-to-door, point-to-point ride service. To qualify, individuals must be Chesterfield County residents, and must meet one of the three eligibility requirements: 

  • be age 60 or older 
  • have a disability
  • live in a low-income household (200 percent of the Federal Poverty Level)

How it was funded

Access On Demand was a pilot program that was 100 percent county-funded. The Board of Supervisor approved $50,000 for the pilot as part of the fiscal 2019 budget in April 2018.  An additional $50,000 was funded for fiscal year 2020.

How it works

Access On Demand can take you anywhere in Chesterfield County for any purpose.  Transportation outside of Chesterfield County is available for work and medical appointments within the service area, which includes the city limits of:

  • Richmond
  • Petersburg
  • Colonial Heights
  • Hopewell

as well as:

  • Fort Lee
  • parts of Henrico County
  • Prince George County along Temple Avenue between Ft. Lee and Colonial Heights.

A fee of $6 is charged to credit or debit cards for each one-way trip. Riders will not be charged until they are picked up.

How can I use it?

Eligible County residents must register with Mobility Services. Registration is free, quick and easy. 

For more information, visit Mobility Services or call 804-706-2796.

Goodwill-Uber Pilot

Ended 04/30/2019

Chesterfield Community Services Board worked with Goodwill of Central and Coastal Virginia to provide point-to-point transportation for residents currently undergoing treatment for opioid addiction. The pilot was open to people who didn’t own a vehicle and were receiving services through Chesterfield Mental Health Support Services. The partnership provided transportation to access employment opportunities, job training, health care or even basic needs such as grocery shopping.

How It Worked

Chesterfield Community Service Board referred qualified participants. Goodwill served as the “dispatch” center, scheduled trips using the Uber for Business Application, recorded the journeys, and managed payments. Many of these individuals did not have credit cards, smart phones or discretionary funds, all necessities for Uber services.

How It Was Funded

Chesterfield Community Services Board had federal dollars for opioid addiction treatment; transportation was identified as a barrier to access to treatment. The project was fully grant funded through April 30, 2019.

What’s Next

We use the data for this specific population and assessed whether it can be used as a model for future mobile services initiatives.