Scheduling / Canceling Trips


Reservations must be made in advance. For next day service, call 804-545-7222, between Monday and Friday, from 8 a.m. to 2 p.m.

The passenger must be identified as an Access Chesterfield customer when the reservation is made. Tell the reservation agent the following information:

  • Appointment time
  • Destination location and address
  • Pickup address

If a return trip is needed, please notify the agent and give the pickup time.

If the customer will be accompanied by an aide, please notify the reservation agent. Eligible passengers may travel with one aide free of charge. An aide must be aged 18 or older. If wheelchair accessibility is required, please notify the reservation agent. The reservation agent will provide a pickup window time.

Changing Your Trip

Changes cannot be made the day of your trip. Call Reservations at 804-545-7222 as soon as you realize you must make a change to your scheduled trip.

Note: The driver is not allowed to change a drop-off location.

Canceling a Scheduled Trip

If you are unable to take a trip you have scheduled, call 804-545-7222 as soon as possible to cancel it, but no later than two hours before your scheduled pickup time.

Note: 5 same-day cancelations within a three-month period will result in a 30-day suspension of riding privileges.