Mobility Services

Please Note

As Chesterfield County Offices begin to reopen, Mobility Services offices remain closed to the public.  We continue to process all registrations through the mail, fax, or email. Mobility Services staff will process all registrations daily and mail them out immediately. If you need assistance with registering, please email us.

Per Executive Order Sixty-Three, it is required that all passengers using transportation services wear a mask.


Mobility Services is focused on improving existing transportation options and coordinating a community-wide transportation service network comprised of the transportation providers to meet our community needs. Persons in need may include older adults, people with disabilities, and low-income individuals without personal vehicles.

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To Qualify for Services

  • Must be a Chesterfield County Resident
  • Must meet one of the three eligibility requirements
    • Be age 60 or older 
    • Have a disability (temporary or permanent)
    • Live in a low-income household
  • Must register with Mobility Services


Registration is free, quick, and easy. 

  • Register online by completing the online Registration Form (PDF).  
    • Complete, print, and mail the form to the address on the bottom of the form.
    • Include the required supporting documents
  • Request a registration form by mail.  

Registrations will only be accepted through the mail;scanned and emailed; or by fax.  Once you register, you will receive your Mobility Services ID card, an Access Chesterfield Riders Guide (PDF) and an Access On Demand Riders Guide (PDF). The Riders Guides will have all the information you need to start using services.