Mobility Services

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Masks and Public Transportation

The Centers for Disease Control and Prevention (CDC) issued an Order (PDF) on Friday, Jan. 29, 2021, requiring the wearing of masks by travelers to prevent spread of COVID-19. 

The Transportation Security Administration is extending the face mask requirement until Friday, March 18, 2022. This requires individuals across all transportation networks throughout the United States, including at airports, onboard commercial aircrafts, on over-the-road buses and on commuter bus and rail system to wear masks. Transportation operators must also require all passengers to wear masks when boarding, disembarking and for the duration of the travel. 

This order must be followed by all passengers on public transportation (e.g., airplanes, ships, ferries, trains, subway, buses, taxis, ride-shares) traveling into, within or out of the United States as well as transportation operators (e.g., crew, drivers, conductors and other works involved in the operation of transportation.) 

People must wear masks that cover both the mouth and nose when awaiting, boarding, traveling on or disembarking public transportation.


Mobility Services is focused on improving existing transportation options and coordinating a community-wide transportation service network comprised of the transportation providers to meet the needs of our citizens. Persons in need may include older adults, people with disabilities and low-income individuals without personal vehicles.

To Qualify for Services

  • Must be a Chesterfield County resident
  • Must register with Mobility Services
  • Must meet one of the three eligibility requirements:
    • Be age 60 or older 
    • Have a disability (temporary or permanent)
    • Live in a low-income household


Registration is free, quick, and easy. 

Registrations will only be accepted through the mail, fax or scanned and emailed. Once you register, you will receive your Mobility Services ID card, an Access On Demand Riders Guide (PDF)  and an Access Chesterfield Riders Guide (PDF). The Riders Guides will have all the information you need to start using services.