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Commissioner of the Revenue - Customer Service Standards
 
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Commissioner of the Revenue
Timothy M. McPeters

Phone Numbers
(804) 748-1281

Fax Numbers
(804) 768-8649 Administration, Individual Personal Property
(804) 796-3236 Business License, Business Tangible Personal Property, Income Tax, Tax Relief

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Hours
Monday - Friday
8:30 a.m. - 5 p.m.

Mailing address
Commissioner of the Revenue
P.O. Box 124
Chesterfield, VA 23832-0908

Street Address
Commissioner of the Revenue
9901 Lori Road
Building 38, Room 165
Chesterfield, VA 23832
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Office
Commissioner of the Revenue - Customer Service Standards

We are committed to providing you with excellent customer service. When dealing with our department, you can expect: 

  • to be directed to a staff member within the appropriate department who can best serve your needs.
  • to receive prompt, courteous and professional service by all of our staff members.
  • to be served by a well-trained and knowledgeable staff who will clearly communicate complete and accurate information.
  • staff to make every effort to be helpful in resolving all tax issues in a fair and consistent manner within legal bounds.
  • all personal information received by this office to be held in the strictest confidence under state law requirements.

Staff will:  

  • have a detailed knowledge of state and county codes pertaining to their specific area of responsibility.
  • provide procedural details regarding doing business with this office.
  • promptly mail out information or forms upon request.
  • respond to telephone and e-mail inquiries within two working days of receipt of the inquiry.
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