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Adult Services - Adult Protective Services
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Director of Social Services
Kiva Rogers

Email Us 

Phone Numbers
Switchboard - (804) 748-1100
Fax -(804) 748-1824

8:30 a.m. - 5 p.m.
Monday - Friday

Street Address
Department of Social Services

Smith Wagner Building
9501 Lucy Corr Circle
Chesterfield, VA 23832

Annex Building - (Court Square Complex)
9854 Lori Road, Suite 100
Chesterfield, VA 23832

Social Services
Adult Services - Adult Protective Services

The Adult Services team provides a variety of supportive services designed to empower our customers to achieve their full potential.  Medicaid is a resource to assist with nursing home and community-based care costs.

Adult Protective Services provides investigative services to

  • individuals age 60 and older
  • incapacitated persons age 18 and older who
    • are at risk or
    • alleged to be abused, neglected, or exploited

Chesterfield - Colonial Heights Department of Social Services 

8:30 a.m. - 5 p.m.
804-748-1100, select option 5 for Adult Protective Services  

After hours, on weekends, or holidays, please call the Virginia Department of Social Services State Hotline

NOTE: Reports may be made anonymously.

Examples of Abuse Neglect Exploitation 

 Examples of abuse, neglect, and exploitation include but are not limited to:

  • Causing intentional pain or injury
  • Withholding or failing to provide medication, food, or water
  • A caretaker refuses to or fails to take the adult to a medical appointment
  • An adult is physically restrained as a means of punishment or for the convenience of the caregiver
  • Emotional abuse such as yelling, belittling, or threatening bodily harm
  • The caregiver or person responsible for managing the adult's finances uses the money for his or her own purposes without the consent of the adult
  • Sexual abuse, which includes any form of sexual contact (intercourse, exposing body parts, touching, etc.) without consent

If you suspect that an elderly or disabled adult is being abused, neglected, or exploited, call

Guardian / Conservator Services 

  • Person lacks the capacity to make decisions concerning his or her health and well-being. 
  • The purpose of the guardianship and/or conservatorship is to protect the incapacitated person or his or her assets from abuse, neglect, or exploitation.

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