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Director of Emergency Communications
Richard F. Troshak

Phone Numbers
Emergency: 9-1-1
Non-Emergency 804-748-1251 or 804-748-1431
Administration 804-748-1556

Emergencies call 911

Email Us 


Mailing Address
Chesterfield Emergency Communications Center
PO Box 40
Chesterfield, VA 23832-0040

 
Emergency Communications
General Information

Dispatch 4 

Any questions about this information should be forwarded to the Emergency Communications Center

Email Address: ccec@chesterfield.gov 

Note: E-mail is monitored Monday through Friday, 8 a.m. - 4 p.m. If you need immediate assistance, please refer to the telephone numbers below.

Public Education

The Chesterfield Emergency Communications provides public education programs on the use of 9-1-1. For example, the ECC:

  • assists the Chesterfield Police and Fire Departments in public safety education programs
  • instruct 1st grade students the difference between what situations are and are not emergencies
  • provide hands on practice utilizing a 9-1-1 simulator

If you or your organization would like information on 9-1-1 public education opportunities provided by Chesterfield Emergency Communications Center, please call, or email us.

Educational information for children can be found at Kids Health - How to use 911.  

Complaints

If a citizen of Chesterfield County has a concern about the performance of an Emergency Communications Officer, they may contact a supervisor on duty, 24 hours a day, at 804-748-1251.

If the complaint is of an internal affairs nature, such as allegations of corruption or criminal misconduct, please contact one of the following individuals, Monday through Friday, 8:30 a.m. - 5 p.m.

  • Director, Richard F. Troshak (804) 706-2595
  • Assistant Director, Tammy Higgins (804) 796-7163.

Internal Affairs

Summary and Analysis of Internal Affairs Complaints filed at the Chesterfield Emergency Communications Center

Accreditation

Chesterfield Emergency Communications Center has been accredited since 2006 through the Commission on Accreditation for Law Enforcement Agencies (CALEA). CALEA has become the primary method for a communications agency to voluntarily demonstrate its commitment to excellence. The program

  • sets standards and best practices related to law enforcement and communications.
  • provides communications center with a process to systemically review and internally assess its operations and procedures.

The Association of Public-Safety Communications Officials International, Inc., the leading communications membership association, was a partner in the development of CALEA’s Standards for Public Safety Communications Agencies and its accreditation program.

The goals of the Public Safety Communications Accreditation Program are to promote superior public safety communications services and recognize professional excellence

Importance of Accreditation

Accreditation ensures the Emergency Communications Center is following the best practices in use across the nation.

Benefits of accreditation are:  

  • Provides a management model for agency administration and operations;
  • Produces better trained public safety personnel;
  • Can limit an agency's liability and risk exposure;
  • Promotes greater accountability within the communications center;
  • Demonstrates verification of excellence.

 

 

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