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ECC - Accreditation
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Director of Emergency Communications
Richard F. Troshak

Phone Numbers
Emergency: 9-1-1
Non-Emergency 804-748-1251 or 804-748-1431
Administration 804-748-1556

Emergencies call 911

Email Us 

Mailing Address
Chesterfield Emergency Communications Center
PO Box 40
Chesterfield, VA 23832-0040

Emergency Communications
ECC - Accreditation

CALEA LogoChesterfield Emergency Communications Center has been accredited since 2006 through the Commission on Accreditation for Law Enforcement Agencies (CALEA). CALEA has become the primary method for a communications agency to voluntarily demonstrate its commitment to excellence. The program

  • sets standards and best practices related to law enforcement and communications.
  • provides communications center with a process to systemically review and internally assess its operations and procedures.

The Association of Public-Safety Communications Officials International, Inc., the leading communications membership association, was a partner in the development of CALEA’s Standards for Public Safety Communications Agencies and its accreditation program.

The goals of the Public Safety Communications Accreditation Program are to promote superior public safety communications services and recognize professional excellence

Importance of Accreditation

Accreditation ensures the Emergency Communications Center is following the best practices in use across the nation.

Benefits of accreditation are:  

  • Provides a management model for agency administration and operations;
  • Produces better trained public safety personnel;
  • Can limit an agency's liability and risk exposure;
  • Promotes greater accountability within the communications center;
  • Demonstrates verification of excellence.