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Internal Audit - Customer Service Standards
Internal Audit
 
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Contact Us

Phone Numbers
(804) 748-1240
(804) 768-9346 Fax

Fraud, Waste, & Abuse Hotline (804) 318-8000

Email Us  


Hours
8:30 a.m. - 5 p.m.
Mon. - Fri.

Mailing Address
Chesterfield Internal Audit
PO Box 40
Chesterfield, VA 23832-0040

Street Address
10021 Ironbridge Road
Chesterfield, VA 23832-0040 Map this 

 



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Internal Audit
Internal Audit - Customer Service Standards

Customer Service Standards

We are committed to providing you with excellent customer service.  When dealing with our department,

  • Customer-Stds Citizens and employees may expect a response within 24 hours to requests for assistance.
  • Telephone calls and e-mail will be responded to within 24 hours.
  • Visitors will be greeted courteously and assisted in every possible way.
  • Auditors will be knowledgeable and will deliver relevant, accurate, and timely audit recommendations.
  • Auditors will maintain open communications with management and staff at all times and will deliver audit reports that are concise and understandable.
  • Auditors will clearly explain results of audits and special projects and afford management opportunities to respond prior to final reporting.
  • Auditors will be fair and reasonable and will comply with professional standards.