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ECC - Frequently Asked Questions
Emergency Communications
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Director of Emergency Communications
Richard F. Troshak

Phone Numbers
Emergency: 9-1-1
Non-Emergency 804-748-1251 or 804-748-1431
Administration 804-748-1556

Emergencies call 911

Email Us 

Mailing Address
Chesterfield Emergency Communications Center
PO Box 40
Chesterfield, VA 23832-0040


Ready Virginia
Chesterfield County Public Schools
Emergency Communications
ECC - Frequently Asked Questions

Dispatch 3  


+ What is 9-1-1?  

+ When should you call 911?  

+ How can YOU help us?  

+ Why do dispatchers ask so many questions?  

+ Where do I call for non-emergency assistance?  

+ What should I do if I call 911 by mistake?  

+ What about 9-1-1 prank calls?  

+ I speak a foreign language. Can the 9-1-1 center communicate with me during an emergency?  

+ Can the 9-1-1 center communicate with the speech/hearing-impaired?  

+ What if I am using a wireless phone?  

+ What if I have an Internet Phones?  

+ Can I call 9-1-1 from a pay phone?  

+ How many calls does the center receive?  

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